OECU - Oklahoma Educators Credit Union Riverwalk Dr, Moore

OECU - Oklahoma Educators Credit Union Reviews

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  Paige Thomas
  3

  Do not work with Denise Sanchez. She is very nice but she does not know her job well enough and I have a feeling no one is supervising to make sure she knows what she is doing. I refinanced my vehicle with them and was not impressed from the moment she went over the offer with me. I help people refinance their vehicles for my current job. When I present an offer, I make sure to disclose EVERYTHING that I have included in their loan and monthly payment. I had to ask Denise the right questions in order to find out that she added a couple thousand dollars worth of product that I did not want/need. She could not answer my questions about the extended warranty she sold me. That is awful because if you are going to make commission off of expensive products you are selling, you should definitely be able to answer any questions. Or at least be willing to go ask someone else to get the answer, which she did not do. I asked her when I could start using the extended warranty I purchased and she replied "maybe wait about a month"... WHAT?! On top of that, she never gave me my member number or told me how to gain access to my account online, which I specifically asked for. I ended up having to call and get someone else to send me the form I need to fill out to have the access I need. I should have just stayed with Capital One. Their rates tend to be higher but they have it together and they make all details about your loan available to you from the very beginning.

  Response from the owner

  Ms. Thomas, We’re sorry your experience did not meet your expectations. OECU strives to provide great service to all our members. We have used this review as an opportunity to provide additional training to our team to help ensure that each member interaction is accurate, informative, and quality driven. We appreciate your feedback.

• R

  Robert Pettit
  1

  This credit union and this branch especially, have become terrible at customer service within the past year. They have all but gotten rid of human interaction and their managers are lazy. Once I get my next check from work I am going to find a new place to do business. I placed my paycheck in the machine like normal and a hold was placed on it. I went inside to see why. The manager said everyone was in a meeting and nothing could be done for a couple of hours. I left and called the 800 and was able to get it released within 10 minutes. Just don't be lazy.

  Response from the owner

  We’re sorry to hear about your experience at our branch. OECU strives to provide great service to all our members regardless whether it’s in person or through our interactive teller machines (ITMs). OECU is continually evaluating our services for improvement and streamlining technology to better serve our members 24/7/365. Another option for deposits, which is commonly overlooked, is our mobile deposit feature. You can deposit a check with the click of your camera through our mobile banking app without ever leaving your home. If you would like to learn more, please email us at [email protected] or give a call at (405) 722-2234.

• I

  Isaiah Vasquez
  1

  New customer, but unfortunately highly disappointed! OECU does not care about the customer and doesn't own up to its mistakes. I refinanced my car loan and submitted all required documentation. Somehow the payoff check was lost (sent to the WRONG address) and it took nearly two months for the new check to be paid to the previous lender.. what about the previous agreed upon contract? OECU disregarded this and tackled additional fees and costs to a new contract. They also advertised 60 days to "skip payments" but this was also a lie, as my first payment is due in two weeks. Poor customer service, I had to personally follow up multiple times to resolve, if not my initial loan might have reached default and this would be a court civil matter.. so thanks OECU for finally "fixing" this issue without having to go to court.

  Response from the owner

  Mr. Vasquez, We are sorry to hear about your experience with our Moore branch. We were first made aware of your situation on June 14th and immediately began working to resolve the issue with the original creditor. We apologize that the payoff was sent to the wrong address for processing, although it was sent to the address provided from their official website. OECU does offer a variety of loan promotions, although none require payment within 2 weeks after initial funding. OECU strives to provide excellent member service with every point of contact. We appreciate your feedback and continually evaluate our services for improvement. If you have any additional feedback you’d like to share, please reach out to us at [email protected] or give us a call at (405) 722-2234.

• S

  Steve Ferguson
  5

  The Moore branch is a friendly place to do your banking business. The atmosphere is awesome and all the staff is willing to help you with your banking. Anytime a banking problem comes up, is always answered by the competent and helpful staff. It's a great place for all your banking needs.

• M

  M.K.
  5

  We have been using Oklahoma Employee Credit Union for the past 4 years. We have not been able to find another union or bank that can compete with their car loan rates. The staff is always friendly and very helpful with any questions we have. We use Heather Jones from the Moore location. She is absolutely amazing. She is quick to respond and gets everything done right away.

• M

  Marcus Treadway
  1

  Well they overdraft your account on a regular basis, and take days to return it if they can even figure out why it was overdrafted to begin with, then they charge 100$ service fees for simple transactions and don't even warn you about it , they can't tell you what you owe on a loan if it's combined, and they never answer the phone ,or return calls, instead they say that they are in meetings all day long to avoid resolving the issue, sometimes you can't even make your payment because they're system is down and then they charge you a late fee for they're incompetence...it just doesn't make sense to do any business at oecu, I'll be doing any future business elsewhere...

• M

  Mary Brazil
  2

  Friendly efficient customer service. The way they post transactions when we only use a debit card, no checks, is like we are writing checks every time. Something I may have bought yesterday may not be posted to the account until something I purchase tomorrow. It has taken almost a week for regular grocery store transactions to post to the account. So it can help you overdraft if you aren't careful. Each transaction that reaches overdraft is a $27.50 fee. That is why we didn't want to use checks. Should be able to swipe card then balance reflects charge immediately. They make all their money on overdraft fees. Bad business.

• S

  San Jackson
  5

  I had one small issue, and it was Resolved Immediately. Thank You, looking forward to building a banking relation ship with them.

• J

  Jerrod
  1

  Worst financial system in Oklahoma good luck trying to get any actual help from Antonio or anyone else that works there - customer of ten years leaving ASAP

  Response from the owner

  Mr. Kloud, We apologize for any inconvenience we may have caused as well as the poor experience you had today with our member contact center. We attempted to reach you yesterday 01/31/2019 at 4:41pm at the phone number we have on file for you. We also phoned you twice this morning after reviewing this post. Unfortunately, we were unable to leave a voicemail. Although our technology upgrade is in progress this weekend and we have limited access to be able to execute transactions, all staff members are in their offices working to assist our members the best we can. Please give us a call at 405-722-2234 so that we may help to answer your questions and work toward a resolution. Thank you!

• a

  alonso favela
  5

  Love them! I have 3 loans through them and I have no problems ever