Tinker Federal Credit Union Sw 6th St, Moore

Tinker Federal Credit Union Reviews

• A

  Ashley Huggins
  1

  I am not one to write reviews. I just had to google “how to write a google review”, but I hate this establishment with such a fiery passion that I can’t not let others know what they’re in for if they decide to become a member. Expect long waits. Like really, really long waits. They will often open multiple drive through lanes but only have one or two tellers. So even if the line isn’t long, the average wait time we’ve experienced over the last 5.5 years is about 20-30 minutes. For a basic deposit. Nothing complicated. Expect to not be helped when there is an issue. Our account has randomly locked us out, so I tried to call and get help. The call was sent to a automated service and the wait time hovers around 45-57 minutes. I went in person to get help and was added to a list with 7 people in front of me. They could not estimate my wait time. I cannot calculate how much time has been wasted here waiting on basic services. We will be switching banks ASAP.

• S

  Sean Shenold
  4

  Been a member here since 1985 . . . Customer service isn't exactly their strongest area. Recently got a home equity line of credit, and the process was delayed by 10-14 days because the loan office I was dealing with was out sick for a week, and no one else on the entire staff could take over where she left off; despite repeated requests, I had to wait until she returned to work. Something to keep in mind; TFCU is a lot like dealing with a military finance office. If you're a veteran, you know what I mean.

• M

  Mike Satawake
  3

  The drive thru is exceptionally slow, it doesn't matter what time you get there. Other than that they're pretty much like every other bank/union I've dealt with.

• J

  Jennifer Thompson
  1

  Their customer service is terrible! It’s hard for me to understand why a person has to waste their whole morning waiting on the phone for help with an account!! I guess I am gonna have to go down in person to talk to someone. I have been waiting over an hr on the phone!

• J

  Jessica Lynn
  1

  The worst Tinker I’ve ever dealt with! Apparently I can’t go through and send my money up bc they only have one employee working at the window which isn’t my problem that’s a hiring problem! If the branch can’t handle their work load they should look into hiring more people! Then the attendant was rude at that! I normally have a great experience at all the other branches but this one specifically it never fails to be an issue! They also never verify with me how much money I sent up before counting my money nor do they ask where I want my money to be deposited like the other branches so I end up having to call customer service! I think it’s quite ridiculous I have to drive to a farther branch due to poor customer service!

• B

  Bailee Finnie
  5

  Always a great experience. Have been banking with TFCU for 10 years and have used them for 5 auto loans and 2 refinances as well as 4 personal loans. I keep coming back for a reason.

• T

  Tom Doyle
  1

  I went in at 10am. What a mistake. There were 15 people in line and one teller. I left. I'll try another day.

• B

  B Baq
  5

  They were very helpful in signing us up for new accounts and were incredibly friendly. She gave us a card with her information so we could reach out with any questions. They made us feel confident in what we were doing and happy to be a part of TFCU.

• A

  April Railey
  5

  Heather did an amazing job helping me convert an auto loan from another bank to TFCU that would provide a much lower interest rate and save me a lot of money! She was professional and extremely nice... so I opened a checking account and picked up a TFCU credited card too! I look forward to doing more business with this location!

• B

  Bethanie Holt
  5

  Very friendly staff and they made signing up for our secured credit card easier than I expected! They helped me start the process to build my credit and they have always been so kind and informative! Love this location!