Numerica Credit Union - Five Mile Branch W Francis Ave, Spokane

Numerica Credit Union - Five Mile Branch Reviews

• R

  Rebecca Smith
  3

  I usually come in 1x a month to cash a check. I do not have an account here. Normally my interactions with staff are awesome and smooth. However, not today. When I approached the teller, I told him that I needed to cash a check, I did not have an account with Numerica, but the check was drawn from a Numerica account...he then proceeded to search for my account for 10 minutes. I asked what was taking so long, and he then informed me that he couldn't find my account...and asked if I wanted to open an account...I then tried to calmly repeat what I told him when I first approached him and he started getting defensive. I was annoyed that he didn't listen the first time and more annoyed that he was getting defensive about not listening...during all this, I am trying really hard not to pass out in the lobby due to blood pressure diving when I stand too long...then he was having issues feeding the check through the reader, so he had to manually put in the number...all the while I'm about the color of his white shirt...I really don't want to pass out anywhere, especially in the middle of a lobby...they call EMS and it's a huge ordeal and very traumatic to wake up to a group of strange people surrounding you.... I managed to get out without incident, however, when I explained to the teller why I was being the way I was...he got a stupid grin on his face and told me to have a nice day... So, young man, if you get a copy of this, I hope you never have anything like this happening to you when you get older. In the meantime, take a course on effective listening skills in customer service and don't be afraid to ask someone more experienced to help you...

  Response from the owner

  Rebecca, we’re so sorry about the experience you had. Training our team members to provide stellar member service and accuracy is of utmost importance, and we appreciate your patience when new teammates are learning the ropes. We will share this feedback with leadership to help future training opportunities.

• S

  Shayne Kines
  1

  If anything, today I have learned that I will never have an account or do banking with Numerica CU. They (specifically this branch) are a pain in the rear, has wasted my time and didn’t own the responsibility of lack in communication by throwing a customer under the bus. Fortunately, I am the one planning to sell the vehicle private party, and don’t have to be a customer with them. I truly feel for my buyer who has done everything right. You’d think as a bank, they’d know how to handle the transaction, especially if the customer was approved online, nope. They have an opaque process that is time consuming and they’d rather just waste your time. So, in summary, if you want your time wasted, and don’t mind being treated with disrespect or as if you’re the incompetent one, please, go to this branch. Otherwise, steer clear as I plan to after this transaction!

• S

  Sarah Stapley
  2

  Numerica! Help a girl out! I’ve been a member for three months and have already had about a dozen attempts to make a deposit at this ATM not go through (both cash and checks)! The tellers inside are always super friendly and apologetic about the ATM not working, but this needs to be fixed. Standing in a line out the door to make a deposit is quite annoying when it would normally take 2 seconds at the ATM. Can you please take a look at this???

• D

  Dakota Stanley
  1

  I would not recommend this bank at all. At first this bank was great but as time passed it got progressing worse and I can not get service worth anything no matter how much I try. I have to do everything via online/mobile and cant always go in person due to my hours. I for days have been trying to make a payment on one of my cc which is always before the statement goes out to keep a good cc score and reports/utilization and I always pay via external from another bank and in the past only had a few issues which I was never helped with before but now with the new banking and I cant get help at all no matter what I try who I can talk or what I do. I've been hung up on several times, transferred and waited over 2 full hours and even via chat online people will just disappear and no responses not a single person can help me even trying to pay by phone was impossible. Now due to not being able to get help I now have to face issues once again due to Numerica's Issues with no help. CC scores is not something to mess with especially with those who have excellent score and are serious with their payment. I plan to remove all my accounts and loans and go to a bank who can actually help me when I need and not hurdle and waste my time. Worse timing to when you are about to buy a new home and had hopes with a bank you do business with.

• K

  KB Hunt
  5

  I've been with Numerica a little over a year after with my husband and they have always been beyond helpful. Lupe was wonderful when she was at the Francis branch, and we continued using her even when we (and she!) moved to the valley. More recently, my debit card was hacked and Bronte was SO lovely and helpful! ❤

  Response from the owner

  Thanks for the kind words! We think our team is pretty special, too. We appreciate you as our member!

• C

  CJ Steinbaugh
  5

  I came in branch a few weeks ago to open an account and I couldn’t believe how quick and painless the whole process was. I was in and out of there in less than 15 minutes. Ambrose was the banker who signed me up. He’s a true professional that you can trust with your money. This is a great place to do business. Thank you Ambrose and the rest of the Numerica team in 5 mile. I will never leave you guys.

  Response from the owner

  Thanks for the kind words, CJ! Our team is pretty awesome, and we're glad you had a good experience with Ambrose. We appreciate you as our member!

• S

  Shannon Bair
  2

  I been having issues with over draft fees, I use to never get them then all of a sudden overdraft after overdraft. Its getting ridiculous. I have more over draft fees with money in my account. Been trying to call them and on hold now for 45 mins. Use to have people actually answering but nope can never get through anymore.

• B

  B Rad
  5

  I have banked with Numerica CU for years and I can officially state that I have had the best service from Numerica CU. I have banked with several well known banks and feel Numerica CU is the right one to have. Numerica CU has that small town bank feeling, very personal, friendly, secure. They always have coffee, and cookies on most occasions. The wait time is minimum for a teller and if it gets busy, you can see the tellers pushing themselves to speed up the service. This is definitely a bank to have for a lifetime.

  Response from the owner

  Aww shucks. Thanks!!! We love our members!

• H

  Heather Brotherton
  5

  Great customer service and the inside is inviting and comfortable. Was helped very quickly and they went way above and beyond. It is tucked back there so hard to see from Francis and 5 mile shopping center parking can be a little crazy but we'll worth banking here

• M

  Michelle Shira
  5

  Always promt and helpful, even helped my identify fraud on a check I received in the mail. They are wonderful!!!

  Response from the owner

  Thanks for taking the time to place a review, Michelle! We will definitely share your kind words with our Five Mile crew.