Novus Home Mortgage Swenson Dr, Waukesha

Novus Home Mortgage Reviews

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  raj108 (Jesse)
  5

  I worked with Bill during my home buying process, and he was amazing. He was exceptionally easy to communicate with, and was always willing to take the time to answer my questions or concerns.

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  Craig Hunt
  5

  Novus did an outstanding job during our entire refi process. The online service was very seamless and professional. Michael Heus was very helpful and responsive. I would highly recommend the Novus team to anyone looking to take advantage of the lowest interest rates in our lifetime.

  Response from the owner

  We're glad your refinance process was easy and smooth. Having a knowledgeable loan originator like Michael by your side is a huge plus! We hope to work with you again on your future home purchase or refinance needs. Thank you for taking the time to share your experience!

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  Chester Savage
  5

  My experience was very satisfying with Novus Home Mortgage. David Elshanti is trusting & was always helping to get the job finished. He is an awesome guy. I would recommend him to anyone who is interested in buying a home. He's the man. So kind and professional. I'm Happy!!! .

  Response from the owner

  Hi Chester, thanks for the 5 stars for David! It's great to hear you had a great experience.

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  Melanie Clark
  5

  Michael and his entire team were amazing from application to close! Their app was so helpful in turning documents in and completing tasks. The transaction truly was seamless! We couldn’t believe their quick turn around! We will most definitely refer Michael!

  Response from the owner

  Thank you for the 5-star review, Melanie! Michael and his team are excellent at their jobs and are amazing at meeting their customers needs with online paperwork and an easy to use app. Thank you for taking the time to share your experience and referring Novus Home Mortgage to your friends and family!

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  Nicole Robinson
  5

  We have worked with Tim for refinances and now with the purchase of our new home. From pre-approval to closing day Tim and his team were always timely with their communication and always making sure we understood each step of the process. We will continue to refer more family and friends to Tim and his team.

  Response from the owner

  We're glad your refinance process was easy and smooth. Having a knowledgeable loan originator like Tim by your side is a huge plus! We hope to work with you again on your future home purchase or refinance needs. Thank you for taking the time to share your experience and referring Novus Home Mortgage to your friends and family!

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  Sudarshan Bandi
  5

  Josie was courteous, professional and always quick to respond/answer to emails/phone calls. She presented me lot of options for my home refinance. She and Hollie were really good in making sure that loan process is going smoothly. I highly recommend Josie if anybody is looking to refinance.

  Response from the owner

  Thanks for the 5-star review of Josie and her team. We are happy to know you were able to communicate efficiently and effectively. Congratulations, Sudarshan!

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  Andrea Medina
  5

  Working with Chuck and the Novus team was a real pleasure. We were kept updated every step of the way, helping to make our refinancing experience go smoothly. I will definitely use Novus in the future and will recommend them to our friends and family.

  Response from the owner

  Andrea, congratulations on your refinance! Thank you for this thoughtful review of Chuck and our team. We appreciate you recommending us!

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  M B
  5

  My wife and I were looking for refinancing and we luckily approached Jeff. After the very first discussion we knew that Jeff would be one that we would like to continue with as he had greatly earned the trust. As promised in the beginning, Jeff took us through the process and closed the case in record time. He kept us informed almost every day until it closed. Jeff is great to work with, very much experienced and provided the great advice whenever needed. We are glad that we met Jeff for our refinancing.

  Response from the owner

  Thank you for the 5-star review of Jeff! It's awesome your refinance was completed in record time. Congratulations.

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  Darryl Anderson
  1

  This was me and my wife’s first home buying experience, which we were excited for after a very challenging year of losing our 3 year old son to a lifetime of medical challenges this past June. Julie was referred to us and we were told we would be in good hands. We expressed very early on that we were first time buyers and would like to have steady communication with the team throughout the process. This DID NOT happen. The Novus app served its purpose of convenience in uploading documents with ease, however, there were many miscommunications from Julie Zielinski and Jessica Nowak, who I assume works under Julie’s leadership. A HUGE shift in our loan process occurred one week prior to closing after we had provided all documentation, been pre-approved, and had received confirmation that the loan application had been sent to underwriters and all looked good (Note: this shift was not a result of any new changes my wife or I had made with purchases, credit, loan accounts, or in any regards). Jessica sent out an email on a Friday at 1pm regarding this major change and then set an out of office reply, whereas we weren’t able to contact anyone to know why this change had occurred. Finally, after messaging and calling Julie several times on Friday and Saturday, she decided to take our call. She admitted that she and her team dropped the ball and failed my wife and I in the process and their communications. Being optimistic, we thought the next days leading up to closing would result in better communication. Two days prior to closing, we were emailed for me to provide bank statement for the $4000 of earnest money that I had paid nearly a month prior to. Why was everything communicated to us last minute, but required our urgent response? The only part of this process that was smooth was submitting the original application. Everything fell apart after that. My wife and I didn’t feel like a priority at all when we were calling/texting/emailing to gain clarity on Julie and her team’s poor communications. Finally, we get to closing... Julie arrives late, is on her phone taking calls and texting the entire time we are signing paperwork; then finally gives us the driest congratulations after we had just crossed this milestone and even decided to give her and her team a chance, despite the unpleasant experience. It’s unfortunate to read other positive reviews and be forced to ask ourselves, why weren’t we treated the same in this process. In the end, we purchased our home today, but I would not use Novus ever in the future. Yes I’m sure others have had positive experiences, but that doesn’t negate my negative experience. We understand human error exists, but good customer service is about owning mistakes, making right of them and leaving customers/clients feeling satisfied in the end. Sometimes this means going above and beyond to make that happen. Equitable practices should also be in place, to ensure all parties have equal experiences.

  Response from the owner

  Hi Darryl, We wish to extend our deepest condolences for your loss during this trying year. During our investigation regarding your feedback we found there were extenuating circumstances that led to a change that was necessary to close your home loan. We would like to offer our apologies for the confusion and your dissatisfaction by sending you a $250 gift certificate to use at your pleasure. Thank you for your business and we wish you a healthy and safe holiday. Novus Home Mortgage

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  Donna Swinson
  5

  This is a great company to work with for a mortgage. David Elshanti was our agent and he did a wonderful job with high levels of communications and quick responses to questions. The document collection and signature online system was exceptional. Very easy to understand and perfect during the pandemic - minimal contact.

  Response from the owner

  Donna, it is outstanding to know that you found the mortgage process with David easy to communicate and get answers. We are proud of our online system, so we love hearing you enjoyed it! Thank you for this kind review.