Not Your Average Lender East I30, Garland

Not Your Average Lender Reviews

• D

  Diane
  5

  Thank you Carmen for everything you did to help us finally get into our new home! Matt and Katherine were wonderful as well. This has definitely been an emotional journey and we are forever grateful to the Rowlett team! Anyone who maybe at crossroads of whether they can get a mortgage without A+ credit, I suggest giving Rowlett Mortgage a try.

• K

  Kathy Thomas
  1

  Full Disclosure- My husband and I were approved and closed our loan with Rowlett Mortgage, our experience throughout the process is the basis of my review. Applying was easy, things seemed to be going fine at first, when we had an accepted offer on the property is when things got tricky. The staff at Rowlett was completely unprofessional and rude and they lacked basic communication skills. We reached out to clarify certain details on our application, and many times had to ask the same question several times before receiving a response. Many times we emailed the office with no response until getting our realtor involved or making several phone calls. Katherine seemed to always blame the Customer for the shortcomings of her company, absolutely horrible customer service. In the final week of closing, it was discovered that Rowlett had made an oversight on our application and almost caused our entire application to fall through which had nothing to do with us or the seller, her company just failed to read the original listing and documents attached! At this point, we were ready to bail from her company but we only had about 5 days before we had to be out of our current residence so we hesitantly continued on. Finally, our realtor and the sellers agent got involved and demanded the file be closed and our loan closed 4 days later. Overall, I do not recommend this company, the owner herself does not appreciate the business of her Customers, and her staff follows her lead. Katherine has a history of blaming the Customer for their bad experience, which is completely unprofessional. When buying a home, especially as a first time homebuyer, it's important to find a lender who is understanding, communicates well, and appreciates their customer, Rowlett does not meet these characteristics.

• M

  M Garcia
  5

  Great experience!! I was so scared to buy a house. From the first call I made to Katherine to the first appointment she made me feel confident. I send her some homes on a Friday night that I wanted to go see and the next day on Saturday she had us looking at homes and even set up a appointment on Sunday to see another home in which became our dream home. Kathrine guide us through the whole process and never gave up on us. Their was times I wanted to throw the towel and call it quits because I was so impatient. But she always helped and always had the answer for me. I really highly recommend and will continue to refer to family and friends.

• G

  Gerardo Garcia
  5

  I highly recommend the MK team. I had previously tried since the beginning of this year to get into a home by summer. It was two mortgage brokers and a so-called credit repair specialist that told me it couldn’t be done for at least a year or so. I took a chance on Rowlett mortgage. I was guided every step of the way and was tremendously helped by Michael and Katherine. I was finally able to get my home in the summer just like I wanted to. They made it possible

• C

  Christopher Beauchamp
  1

  My experience with (not your average lender)was very unprofessional and poor services. I would not recommend them to any new first time buyer or continued buyer. They did not communicate effectively nor have a understanding how the VA works they stated that I only qualify for less then my current home is worth and just went with another lender and qualified for a half a million dollar home so It is clear they do not know what they are doing. Go with a company that is reputable and do your research. Also furthermore I have reached out to multiple lenders each one of them stated they can use ot and bonuses not your company can’t and furthermore I stated to you my house was sold and assumed your company can deal with credit issues which is not all accurate and you guys gave me one number then ur colleagues gave me another number get you stuff straight I understand why you have bad reviews

  Response from the owner

  Wow! Crazy how you would jump the gun on this! You came to us asking for help because of your credit score! That was fine since it’s a VA loan! Let’s make sure you add to this review that when you bought your first house your income was stable. Since then you sold your house and switched employers. We reviewed your file on which you didn’t get all documents to us on a timely manner and wanted us to give you a prequalification without proper documents to back up what you put down as your monthly income! Once we finally got all your documents on October the 26th, turns out that you just started a new job 5 months ago so we can only is your base salary income on your offer letter, we can’t use overtime or bonuses since you haven’t been at your job more than two years. So now you want to come on here and give a negative review because you haven’t received the news that you wanted to hear!! I guess it’s ok for you to make a complaint thinking this is some kind of pay back and that we don’t have to abide by the guidelines for The Veterans Administration.

• D

  Derrick Esquibel
  5

  Kathrine and Her team did a great job on getting my mortgage done. They work a faster than normal pace and I was impressed. Great Place to get financing for your home..

• T

  Tony Brador
  5

  Kat and Carmen were fantastic! I had an idea of what to expect when I started this process and they exceeded those expectations. Interest rate- lower than expected. Closing cost- lower than expected. Carmen cared a lot about my needs. She was quick to help me when I needed to be educated or if I was just anxious. Kat was quick to inform me when things popped up or contact me with updates. She always had time for me. We're really happy with our new home. I will be using them to sell my old house soon. THANK YOU!

• A

  Arvilla Husband
  5

  Awesome Company!! Awesome Team!!! They really work hard for you to get you your dream home. They are with you every step of the way. Keeping you encouraged!! I would recommend this company to anyone that is looking to become a homeowner. They are my TOP CHOICE!!! So if you are looking for your dream home, call ROWLETT MORTGAGE!!!! YOU WON'T GO WRONG!!!!!!

• P

  Phillip Aught
  5

  Rowlett Mortgage is the best lending company in DFW & surrounding cities. I've worked with Katherine on getting my buyers into a brand new home in D R Horton's Bear Creek Community. VERY transparent & smooth process. My Fort Worth buyers bought a preowned home with a Rowlett Mortgage preapproval as well! The staff in the office were very friendly & guided my clients & I through the lending & closing process. Rowlett Mortgage offers 100% financing....NO DOWN PAYMENT NEEDED! Looking forward to more business.

• J

  Jared Gallegos
  1

  From start to finish the process was confusing unprofessional and difficult. I did have a great realtor they recommended and without her I would have been in the dark. I was not treated as a customer or with respect. I did finally get everything done and closed after fighting the whole time. Beware