Norwood Bank Central St, Norwood

Norwood Bank Reviews

• M

  Mike Fitzgerald
  5

  In my family, we all have accounts at Norwood Bank. The people on their staff have always been friendly, responsive, competent, courteous and service oriented. The organization as a whole also does a great deal in support of the broader community. It is always easy to find an actual person to meet in person or to speak by phone. I always get the sense that people there know what they are doing and they are glad to be helpful. I highly recommend Norwood Bank and have been a loyal customer for 25 years or so.

  Response from the owner

  Hi Mike, thank you for posting your positive review. Our team here at Norwood Bank is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression with you and your family. Thank you for your loyalty and we hope you will visit us again soon.

• b

  bruce lee
  1

  They charge 10% on the change machine even you have a bank account with them. Simply speechless. Lol By the way, they don’t take rolled coins, you have to use the machine.

  Response from the owner

  Bruce, we apologize for any misunderstanding. Most of our customers are highly satisfied with the support/service they receive at Norwood Bank. As a Norwood Bank customer, you can cash up to $200 per day in the coin machine without a fee. The 10% you were charged was for the coin amount OVER $200. The coin machine is set up to only recognize US coin currency and sometimes rolled coin can contain non-US coin currency and that is why we do not accept rolled coins. I hope this clarifies your concerns and that we can continue to serve your banking needs.

• A

  Andrew Broughton
  5

  Very outstanding and professional staff always caring about the customers!! I love the service they give and very helpful too.

  Response from the owner

  Hi Andrew, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We look forward to providing you with more great experiences in the near future. It was a pleasure to serve you.

• B

  Bobby Johnston
  2

  I’ll start off by saying they are a great bank. But I’m rating them two stars because they now close at 3 I’m not sure how that stops the spread of covid! So if you actually work for a living good luck ever getting in there also they won’t even let you in the building on Saturday's so once again if your work for a living, good luck ever getting in person help. Like I said on paper Norwood bank is a great bank but if you actually need in person help? You better take the day off work or find a different bank.

  Response from the owner

  Thank you for your kind words about the bank. We recently expanded our hours and the lobby and drive-up are now open on Saturdays 9am to 1pm. In addition the lobby and drive -up are open Mon-Fri 9am to 4pm. Your patience over the last year is appreciated. As a reminder online, mobile and ATM services are available 24/7 for your convenience.

• B

  Bella Bella
  5

  I have been dealing with banks for loans over 30 years and we just refinanced our commercial loan with Norwood bank and let me tell you what a pleasure to do business with them . grate rate and service Other banks should learn from them.

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  paul williams
  5

  They are always very diligent in their duties and they do an excellent job

  Response from the owner

  Hi Paul, thank you for posting your positive review. Our team here at Norwood Bank is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

• M

  Matthew Christensen
  5

  I got help from Debbie opening an account. She was very friendly and told me all of my options. I am a happy customer.

• j

  jennifer boudrot
  5

  Free ATM fees at any ATM. Wonderful staff!

  Response from the owner

  Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!