Northwest Community Credit Union Sw Grange Rd, Roseburg

Northwest Community Credit Union Reviews

• J

  JW Rowe
  5

  I have never been treated as well with any other financial institution as I have been treated at Northwest Community Credit Union. You should try them. You will never regret it.

  Response from the owner

  Thank you for the kind words! We take great pride in our customer service and providing exceptional services. Let us know if we can help you with anything else in the future.

• C

  Christine Hanks
  5

  I love banking with Northwest Community Credit Union! Very good online banking set up. We've been members for years in Roseburg, and now moving to Green. So happy to know there is a branch there. Stopped there for a transaction through the drive-thru and was happy to have received the same friendly, good service we've always received from the Roseburg (Kline St.) staff!

  Response from the owner

  Hi Christine - Thank you for letting us know about your experience at our Roseburg Kline and Green locations. We take great pride in our customer service. Let us know if we can help you with anything else in the future.

• D

  Dre Buetow
  1

  This bank shows prejudice towards homeless people. Without a physical address they won't give you any service. I'm trying to fix my credit, so I can buy a home , but because I don't have a home now they won't help me. During this pandemic we need help to not be homeless. Instead this bank makes it harder . I'll never go through this credit union, and my nephew, aswell as 3 other friends of mine are canceling their account in support of me and other people denied due to housing. I'm going to also notify every form of media I can about this prejudice. They try to say the IRS are the ones that make it that way . The truth is it's a personal policy because they don't like to deal with homeless people. I'm going to contact lawyers, and see if there's anything I can do about this. Equal lender , yeah right.

  Response from the owner

  Thank you for letting us know about your experience and for the feedback on that policy. In accordance with the US Patriot Act and the Bank Secrecy Act, we must obtain specific information, including an address before we are able to open an account. If someone does not have a permanent residential address, the address of a family, friend, local shelter, or business (where a member can be located) may be used. I've shared your feedback with our management team. I am also having someone from our team reach out to you about this.

• Z

  Zack Rowe (Arachnideer)
  5

  I've never written a Google review before, but I absolutely must express my support for the wonderful staff here. NWCU has always provided top-tier care and outstanding service for as long as I can remember. (I started my first account with them when I was a child.) The staff here are knowledgeable and incredibly friendly, which is in stark contrast to several other banks in the area. NWCU employees have proven to go out of their way to make sure that I receive the best care possible. Highly recommend!

  Response from the owner

  Thank you for the kind words Zackary! We take great pride in our customer service and providing exceptional services. Let us know if we can help you with anything else in the future.

• M

  Michael Rowe
  5

  I’ve had an account with northwest community credit union for almost 2 decades and I couldn’t be happier with their customer service. The drive through ATM is real convenient. Their loan rates are great and they are a great bunch of people to work with. That goes for their other locations I’ve been to as well.

  Response from the owner

  Thank you so much for taking the time to share your experience, Michael! We're proud to serve you and happy to hear you're happy with us!

• P

  PJSS W
  1

  Not sure what happened to the polite, friendly staff. 🤔 Both branches now employ very rude people. Will change banks!

  Response from the owner

  Thank you for those kind words. We take pride in helping our members. Let us know if we can help answer any questions for you in the future.

• L

  Lois CHURCHWARD
  4

  The building is a bit small but you can do everything a a large bank can do. Start an account or get a loan for a car or a house.

  Response from the owner

  That's right, Lois--we absolutely can do everything that a bank does. Thank you for letting us know how we're doing! If you have any more feedback, please let us know at [email protected].

• B

  Bryana Ruth
  5

  Great customer service, they have always gone above and beyond for my needs there.

  Response from the owner

  That's great to hear, Bryana! Thank you for taking the time to let us know how we're serving you.