Northwest Bank of Rockford N Rockton Ave, Rockford

Northwest Bank of Rockford Reviews

• R

  Rebecca Johnstone
  5

  Amy made my experience with getting a mortgage for my new home incredibly easy and seamless. I have never been treated more kindly or with more respect be a bank. She made me feel as though I was her only client and that my mortgage was the most important one on her plate. Excellent customer service! Highly recommended!!! If there were a 50 star option, I would have gone with that!

  Response from the owner

  Thank you Rebecca for the 5-star review! We are so glad that you had such a great experience with Amy. We greatly appreciate your business.

• J

  Jay Larson
  5

  It is so nice to call, have the phone answered by a live person immediately, and have questions or issues resolved in moments - I’d still be wading through teleprompts and listening to lies blaming COVID for their poor service at Midland or BMO Harris; instead I’m already off the phone and back to business at Northwest!

  Response from the owner

  Good morning Jay. Thank you so much for the 5-Star Review. We take pride in our customer service and make it part of our mission to create exceptional customer experiences each and every time. We greatly appreciate your business.

• A

  Andrew Pokora
  1

  This past week, this bank has charged me twice on 3 seperate transactions. I had to call to get them reversed. Then a few days later they added funds to my account that didn't belong there, causing me to go negative in my account. There is always a problem with this bank and I am leaving to another bank this is ridiculous.

  Response from the owner

  Amber, we are so sorry to hear there was an issue with your account. There was a very small handful of accounts that did have some items show twice on accounts due to a glitch while we upgraded our systems. None of the customers were negatively impacted as the system accommodated for the error and our Operations team took care of ensuring the transaction history showed as it should and that no one was charged any fees because of the error. Our Machesney Park Branch Leader reached out to you and left a voicemail. Please call us at 815-986-4922 at your convenience so we can provided any other information you need. We value you as a customer and appreciate the opportunity to be your bank.

• L

  Linda
  2

  I am so discussted with this bank, I am on social security and my checks should be available at 12:01 am but this bank it doesn't show in my account till after 9am the next day !!! The bank I was with before I didn't have these issues, am ready to close my account and go someplace else !!!!

• J

  Jacob Addis
  5

  Local Business. Your money earned, stays in your community where you earned it. Hands down the best Bank I've ever dealt with. Friendly, accommodating, and did I mention, LOCAL.

• J

  Jean Flowers
  4

  They care about their customers. Do the best to answer and make your banking experience good!

• T

  Taylor Griep
  1

  Absolutely horrible customer service and the policies of this bank are beyond ridiculous .. I highly recommend you bank else where

  Response from the owner

  Good morning Taylor, we are sorry that you had a bad experience. Would you like to give the bank a call and talk to the Vice President of Retail Banking to see if there's a way we can service you better? J.T. Quillen can be reached at 815-987-4550. Thank you.

• J

  Joan Wardzala
  5

  I have been with the bank for 17 years. Great bank.

  Response from the owner

  Good morning Joan. We appreciate your comment. Someone from the bank will be contacting you shortly.

• S

  Sky S
  1

  It's seems as if its the receptionist job to not let customers speak to anyone. No help at all

  Response from the owner

  Dear Sky, Thank you for taking the time to share your experience with us. We appreciate your feedback and sincerely apologize for any inconvenience you may have encountered. Our commitment is to provide exceptional customer experiences each and every time, and we will research this matter further to better serve you. We would greatly appreciate the opportunity to personally speak with you on ways to improve your customer service experience—our Vice President, Retail Banking Leader: Joseph Quillen is happy to speak with you at your earliest convenience. His direct line is 815-489-1717. Warmest regards.