Nissan World of Springfield US, Springfield

Nissan World of Springfield Reviews

• M

  Mike M
  1

  Sold me a vehicle that needed replacement of: tires-all we're dry rotted and low tread, brakes AND rotors were shot, caliper was seized , and still has a wining noise, may be transmission. Absolutely refused to do anything about it, called me a lier and promised they would replace those parts- then said no, we don't have to! And said they don't. Care about my safety or the safety of my children who drive in this vehicle. Don't return calls, they're only, well HIS only concern (GM- Mehran) is they got paid!!! Way to go.. great business practices. I spent over $1000 additional for a vehicle they had 36k miles on it, as a reputable dealer selling a good used vehicle, ANY and EVERY other dealer would have taken care of this first....

  Response from the owner

  Hi Mike M, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at 732 278 4833 at your earliest convenience and we will do our best to resolve this with you. Sincerely, Jackie Holmes Customer Service Manager jmaldonadowagauto.com

• I

  Indranil Debnath
  1

  The sales rep was good, but I felt hostile. After paying everything in the finance room I came to know I need to pay additional around USD 1400 extra for some DMV tax etc that was never communicated to me before my 3000 out of pocket should cover everything. This is my third consecutive lease from Nissan Finance and I never had this kind of experience. The finance guy tried to push me to pay the amount and keep changing my monthly instalment. But when I decided to break the deal he was able to adjust that amount but still, I need to pay additional around 300 for some DMV work etc and my monthly payment still went up by around 1 dollar what I promised before. I guess this entire thing was a setup and they try to get this additional cost recovered from you. Very disappointing.

• M

  Michelle Audain
  4

  My daughter took her Nissan Altima to have an issue taken care of. After running the diagnostic on the car several issues were found. My daughter asked, which problems I should address now? When all was said and done all the other issues were taken care of except the main reason why my daughter took her car in for. The the wrong size rim was delivered. After a long ordeal to get a loaner car, Antonio was able to arrange for a curiosity car. My daughter is loyal to Nissan not, I am not.

• A

  Ashley Jones
  5

  I recently purchased a vehicle this dealership and I must say this was my most enjoyable car-buying experience yet. I have leased 3 other vehicles in the past at other dealerships and I was actually dreading having to go through the process of getting a new car when my lease was up. However, my sales person, Chris Castanon made the entire process seem simple and easy. I did not feel like he was pressuring me for a sale and he was very tentative to my needs. Chris definitely went the extra mile to ensure i was satisfied before and after the sale. I also dealt with the general manager Huey, who helped speed up the process and made sure I was being taken care of at all times. I will definitely be returning to this dealership when my lease ends. - Ashley Jones

• A

  Amina Dickens
  5

  I had a great experience at Nissan Springfield! My saleman was Angelo he was very patient, polite and humorous. Although I wasn't able to purchase a vehicle due to credit hardships, I would go back and recommend my friends and family.

• D

  Dr. Ketsia Alerte Sadler
  5

  I went to Nissan needing to change my vehicle. My salesman was Emmanus. He was able to get me a vehicle that met my needs and budget! The whole experience was stress free. Felt like a VIP customer when upper management came to speak to me!

• S

  Sandra Gardenhire
  1

  Found the service report to be inaccurate and the result was wasted time and money for me. I am embarrassed by the amount I had to pay for all4 breaks plus break fluid. I felt I had no choice as this was my second time at this dealership in 2 week period trying to get my car fixed. I still have clicking noise when I use my brake....but, I will not return. I guess that was the point when I was treated as if I was a dispensable customer

  Response from the owner

  Sandra Gardenhire, we regret to hear that your experience with us was not a more positive one. Thank you for leaving feedback. Please reach out to us at (973) 376-8821 so we may identify ways to improve your experience.

• R

  Rickyboy707
  5

  John and Mike couldn't have been more accommodating. When they didn't have the vehicle of my choice, they were able to search the entire area and find one that is just perfect for me. Thank you so much for your diligence, kindness, and care. I'd also like to thank Paul for being so nice and making the long process of paperwork signing more enjoyable. It was a pleasure to meet him and share family stories.

• J

  Joseph Vallillo
  1

  I never provided them with any of my information and am unsure how they received my information. I have asked them nicely to stop calling me regarding a new car several times, and still continue to receive 4 calls and voice mail from the same 2 sales persons each day while I am work. Each time I ask them not to call the sales person is extremely rude. I wouldn't buy a car from them even if I was in the market for a Nissan!

• A

  Aashis Binod Khanal
  1

  They are real lier. I was there on december 2015.. i showed them true car value of the car. They told me they will add $1000 loyalty fee on top of true car.. delivery fee and other fee.. 2 weeks later, after I purchased nissan murano with them, customer service lady told me they cannot add loyalty and any other type of fee on top of true car value. I later sent may be 20 emails to the General Manager, Huey, explaining my situation, he never replied me. Never ever going back to this dealership.