Newport Acceptance Corporation Walnut Ave, Tustin

Newport Acceptance Corporation Reviews

• K

  Keyontae G.
  2

  These guys are bad. I mean if your dealing with these guys then most likely your credit isn’t great and you need a car desperately so go for it I guess. Just keep in mind their interest rates are basically criminal. I gave them 2 stars because at least they sent the proper documentation when I paid off the loan. Avoid if possible there are other banks that will approve you. Bare minimum ask your dealership what other options are available.

  Response from the owner

  I'm sorry you feel that way. We aren't a bank and don't determine the interest rate a buyer pays. That's all negotiated between the dealership selling the car and the buyer of the car. We're one of a number of companies that many dealers work with, and they typically send a deal to multiple dealers for evaluation. Our customers know we report their account to Experian. On many occasions, our customers want to "repeat" with us, requesting us through their dealer. We always let them know if their performance with us was good and they haven't had negative history with other creditors during the time of our account, they can likely get a better rate through a local credit union or small bank. One quick comment about a paid off account. We released our interest in the vehicle both online (with the DMV) and on the physical title we send, but to fully complete that update at the DMV you should schedule an appointment and secure a replacement title, without us named as the lienholder. If you lose the title before selling the vehicle, it will be much easier for you to replace it and complete the sale when there isn't a lienholder on the title.

• S

  SHAY BROWN
  1

  These guys don't even get a star from me I'm 35 weeks pregnant and they took my car away cause I was two months behind I get paid tomorrow and plan to pay it up they sure know how to kick you when your allllllll the way down

  Response from the owner

  In this type of scenario, I encourage *anyone* to speak directly with their creditors. Frequently, exceptions can be made that work out favorably for a customer in such situations.

• K

  Kevin Hackett
  1

  This is the Worst finance company in the WORLD!!!! By the look of all your reviews I'm not the only customer who has been screwed. It's sad how the customer is treated when the customer is the one who pays your bills without customers your finance company wouldn't exist. Thank God I don't have to deal with this ridiculous finance company anymore.

  Response from the owner

  We are sorry you sent your payment to an incorrect address. Our address is listed on our statements, on our website, and on every piece of correspondence you receive from us.

• J

  Junior Moreno
  5

  I bought a 2007 subaru wrx limited, 2 owner super clean car, I had a problem, finding out the engine it had, it was advertised as 2.5 but it had a 2.0 (EJ20X). Well it's non of their business to handle that situation since they're just a loaning company, they contacted the dealer and spoke to him and tried to solve the issue, well the dealer had no clue it had a different engine, which I think its BS, mainly because of smog check, anyways they discounted the original price of the car and I paid to get the corresponding engine (ej255). I always make my payments on time either on or a day before, they never give me a hard time with payments or questions I have, in my experience with this company, if you're professional to them they'll give professional service to you. Been with them for 1 year now.

• A

  Anthony Decoss
  1

  Be careful with this bank make sure your insurance never lapse because they will add insurance every month every year no matter what even if you have proof that you have insurance they will still add it and Up charge you every time be careful with this bank my payment started out to be $399 and I received a letter from them saying that my payment is now 730+ dollars it has been increasing every year just because they want to add their own insurance that does not cover the vehicle it does not cover you it doesn’t do anything but they still added, please be careful with this bank is not worth it

  Response from the owner

  Your contract requires you to maintain full coverage insurance until you pay off the account. We discuss this during our interview when you purchase your vehicle. We track your coverage, and when it is canceled or expires, we send multiple letters and attempt calling to request current proof of insurance. If you do not respond and provide that proof of insurance, our only reasonable option to protect the vehicle is to purchase Collateral Protection Insurance. We do not want to do this, but it's better than repossessing the car due to a default (not insuring the vehicle for damage or loss.) The insurance we add is Dual Interest coverage, so if your car is damaged in an accident you *can* have it repaired by a professional repair facility. We greatly prefer that you purchase your own full-coverage insurance. https://newportacceptance.com/insurance-information/

• e

  eric palomar
  1

  Not only do the repo on the first missed payments , they are very mischievous secretly working with the dealers to re sell and re take cars & not land any ownership to its customers. Furthermore , they there only have hidden fees , from payments , to car tows , they find a way to charge 100 any any late fee . Worst part is it’s mostly not on paper , I don’t know if it’s Even legal or Not . I speak from experience & currently experiencing.

• J

  Jennifer Bayne
  4

  I have used this company for almost 2 years! I have not had any problems with them. The only thing that ever happened was I was getting married so money was tight, and I wasn't able to pay them ONCE on time. I did get a late fee... But it was my own fault. It wasn't a huge late fee, about $12.00 or so. I am so grateful they financed my car... My credit isn't the greatest! I feel very lucky to have them. My last payment will be December of 2013! I so cannot wait!

• N

  Nicole Jones
  5

  I had no problem with this company. I made all my payments on time through Western Union. They were great! Plus my credit score jumped tremendously. This is a good finance company for beginners... Thanks for your help Newport Acceptance my credit score is better than ever. Because you took a chance in loaning me money to finance a car.

• F

  Fred Jackson
  1

  Please don't do business with them they don't care nothing about their customers... I got in an accident on Friday and damn near lost my life so I called to let them know the car was damaged and I had been in an accident first thing the guy George ask me was I making my balance up to date which was 51 dollars (are you serious dude) , I almost died and all you can ask for was 51 dollars!! My point if you put your money towards a company and your going to be making payments for a while at least make sure their customer service is up to part and their customers come first regardless the circumstances

• c

  carlos galeana
  5

  Great company never gave me any problems and helped me when my credit was bad and i needed a car... Thanks Newport Acceptance !