New Roads Auto Loans Jamboree Rd, Irvine

New Roads Auto Loans Reviews

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  Joe D
  5

  Everything was awesome. Very quick and easy. Everyone on the phone was the best customer service. Loving my Audi Q5. Thank you again.

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  Heather Corliss
  5

  I am trying to rebuild my credit and was approved thru them. It took me a bit to find my perfect car but when I did, it was easy. Marissa B was my loan agent and she was friendly and knowledgeable. I highly recommend them to anyone with credit issues. Everyone I’ve dealt with here has been super friendly and wanting to help you get the best deal possible.

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  Anthony Mangieri
  5

  Hello to everyone leaving a review for New Roads Auto Loans and to those just beginning the process. I have never had a better or easier loan process in my life. If you are on the fence and not sure just read these reviews. New roads and every person i spoke with.was not only intelligent and had a answer for everyone of my question but they all had a great sense of humor and made talking to them a pleasure. I will never look any where else next time i buy a car. Thank You New Roads Anthony M

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  Travona Harrell
  1

  Like others have stated they run your credit and tell you you’re approved, then deny you for whatever reason. I could tell customer service was going to be a problem from the beginning. I definitely dodged a bullet.

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  Craig Fine
  5

  Great experience, Pam Macias went above and beyond the call of duty with our loan and getting us approved. We had zero down and my wife and I are driving an awesome 2016 Ford Fusion that's really loaded. We are paying a high interest rate, but hopefully in 12 months we will work with Pam again to get that reduced. We are really happy with the entire process and although it wasn't super easy, it wasn't difficult at all to get Pam what she needed to close our loan. I would recommend New roads Auot Loans to anyone, especially if you just can't seem to come up with a down payment and you think a new or used car is put of reach. No BS here, it's not out of reach at all.

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  Jordan Gagne
  5

  The staff at New Roads Auto Loans are simply amazing. They are with you every step of the way through the process. Natalie was amazing I can’t express how comfortable she made me feel during the process. In life sometimes things happen financially out of our control and your credit suffers and it’s a tough road back. Its an uncomfortable feeling when applying for things thinking about how people may perceive you. It sucks because some people will judge and make the assumption just by the credit report. They have no idea how or what happen that put you in that position. I have to say not at any point did Natalie or anyone else there make me feel uncomfortable about my situation. It was professional and personal and never a question of doubting my character and responsibility of paying my loan. They will definitely go out of their way to help you if they know they can do it. That goes along way because that means they trust you. I had a great time working with Natalie and I feel as if I made a new friend at some point. If you are someone that knows you just need that extra help to get back in the game and your life back, New Roads will definitively be your best and positive solution.

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  JODIE MELTON
  5

  My experience with New Roads Auto Loans was incredible. With this being my first time buying a vehicle on my own without having a co-signer, Heidi my agent, did an amazing job. I would recommend anyone with not so good credit, let New Roads Auto Loans assist you , with your next auto buy. It was a easy and fast process.

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  Audra Young
  5

  This was the best car-buying experience I have ever had! After the application and phone interview, I didn't have to lift a finger. Pam M. coordinated everything for me (even after hours to make sure I was happy), so all I had to do was go to the dealership and test drive the vehicle. Coming out of a Chapter 7 bankruptcy, I didn't think I would ever be able to purchase a brand new vehicle off the lot. Thank you Pam M., Iris A-L, and New Roads!

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  Will Cruz
  5

  Worked with Victoria Hill when I was in a desperate need to find a vehicle. She was amazing! Patiently walked me through the entire process and put me at ease. I was very persistent and I even joked with her about the fact that I know I was being a pain, but her response was "not at all, thank you for your patience". She treated me like more than just a customer and was happy when I was able to secure the loan and find the vehicle I was looking for. Also got back to me with answers to the many questions that I had and kept her word the entire time. In less than a week I was able to get everything finalized and my vehicle will be delivered to me today! One of the best experiences I have ever had as a new customer and by far the best car shopping experience ever! Thank you Victoria and the rest of the team!

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  Kathleen Feinsod
  5

  Thank you Natalie Villafuerte, Elsie Gonzales and New Roads Autos Loans for exceptional customer service! I was honestly having the hardest time getting a loan through a dealership and after responding to a mail offer though this company they were nothing but professional and experienced through every aspect of car buying process. After being approved and while shopping for cars Natalie was always a phone call away to answer any question I had as well as help me get the best value for the vehicle I wanted. I am extremely pleased with my choice and for the entire car buying experience with New Roads Auto Loans. Thank you!