New Horizons Credit Union Schillinger Rd, Semmes

New Horizons Credit Union Reviews

• l

  linda smith
  5

  I love my banking experience with NHCU only use Sarah Mason at Saraland Branch!! She is very friendly, thorough and excellent customer service. You will love your banking experience.

  Response from the owner

  Dear Ms. Smith: Thank you so much for your 5-star Google Review! We are so glad to hear that our representative, Sarah, was able to provide excellent member service. We strive to provide great service for all our members, and your review lets us know we are on the right track. If there is anything else we can assist you with, please let us know.

• A

  Adam Parker
  5

  Amazing customer service all the way around! Melanie did amazing and so grateful to have her help us with our loan!

  Response from the owner

  Dear Mr. Parker: Thank you for the positive Google Review! We are so glad Melanie was able to assist you and help with your loan. If there is anything else we can assist you with, please let us know.

• J

  James McInnis
  5

  Gracious, efficient customer service at the Saraland branch. Sarah is a pleasure to deal with; she anticipated questions before I asked them. I recommend enthusiastically!

  Response from the owner

  Dear Mr. McInnis: Thank you so much for your review! We are so glad to hear that your experience with Sarah was great. We strive to provide excellent member service, and your review lets us know we are on the right track. Thank you!

• H

  Heather Bennett
  5

  We had a wonderful experience buying my new car. Melanie Cooper was very helpful and responsive during the process was one of the best car buying experiences ever. Highly recommend using new horizon for future car buying.

  Response from the owner

  Dear Ms. Bennett: New Horizons Credit Union truly appreciates your feedback and rating. It is only through our member's comments that we know we are being successful in delivering professional member service. Your comments will be shared with the appropriate supervisor and staff member. If there is anything else we can do for you, please feel free to reach out to us at (251) 316-3240.

• J

  Justin Moore
  5

  Sarah did a great job helping me take care of fraudulent charges for my account. She did it fast and was very friendly.

  Response from the owner

  Dear Mr. Moore: Thank you so much for your review! We are so elated to hear that Sarah provided such excellent member service to you! We love to hear our members brag about our representatives, as it means we are on the right track to providing excellent service to each and every one of our members. If there is anything else we can assist you with, please feel free to reach out to us at [email protected] or call us toll free at 251-316-3240. Thank you!

• C

  Carl Powe
  5

  Great service here in Saraland Al Sarah was very helpful in my experience.

  Response from the owner

  Dear Mr. Powe: Thank you so much for your 5-star Google Review! We are so glad to hear that our representative, Sarah, was able to provide excellent member service. We strive to provide great service for all our members, and your review lets us know we are on the right track. Your review will be shared to the appropriate supervisor and team member. If there is anything else we can assist you with, please let us know.

• F

  Frankie Little
  5

  Sarah Mason did a wonderful job! Love her enthusiasm!

  Response from the owner

  Dear Frankie Little: Thank you so much for your 5-star Google Review! We are so glad to hear that our representative, Sarah, was able to provide excellent member service. We strive to provide great service for all our members, and your review lets us know we are on the right track. Your review will be shared to the appropriate supervisor and team member. If there is anything else we can assist you with, please let us know.

• D

  Dwight DeWitt
  1

  Long lines. Lobby closed. No sign on door indicating lobby closed.

  Response from the owner

  Dear Mr. DeWitt: Thank you for your your comments, and we certainly apologize for longer than usual lines in our drive-thru due to the pandemic. However, our offices are by appointment only (not fully closed) and such notifications are posted on all doors and website. With that said, those same posted notices contain a phone number to reach someone inside for emergency lobby needs without an appointment. In some cases, we are able to accommodate with a short wait in vehicles until such time an office can be cleaned between members. Also, our Midtown branch is the ONLY branch currently that is fully open with lobby and drive-thru, although appointments are still encouraged due to social distancing restrictions within the lobby area and cleaning. So, I am not sure which branch you may be referring to that you did not see any posted information. Please email us back at [email protected] so we can know to make sure that branch's sign is more conspicuous. With the pandemic, offering face-to-face service is challenging, but we are performing this in the safest manner possible for both you, the member, and our staff. If our staff gets sick, this only delays service further with limited personnel - so hopefully, this sheds some light and will encourage you to change your rating. If there is anything else we can assist with, please again - reach out to [email protected] or visit our website for general information at NewHCU.org.

• T

  Tammy Cobb
  5

  I cannot say enough about Shara Brown at New Horizons Credit Union Semmes, AL location. She is very professional and informative. She went above and beyond for me to buy a car. The dealership I was using wasn't quick to respond on paperwork she needed. She continued to keep me informed of every process. She called them and requested the paperwork when they did not respond to emails. If you need a car loan please call her. She is amazing. Wonderful customer service. Thanks so much Shara for all you did for me. You made my experience with New Horizons great!!

  Response from the owner

  Dear Ms. Cobb: Thank you so much for the 5-Star Google Review! Shara keeping you updated every step of the way is a great example of the member service we strive to provide. We are glad Shara was able to help you get the car you wanted, while making your experience with us great! If there is anything else we may assist you with, please let us know.