1st Franklin Financial Airport Blvd, Mobile

1st Franklin Financial Reviews

• A

  Audrey Evans
  5

  Everyone at First Franklin Financial is amazing! They are always so happy and sweet every time I walk in the door. They go above and beyond to help their customers and will work with you on anything. It's really nice to walk in and feel welcomed like you are a part of their family. I highly recommend them if you need any help financially! They will take care of you!

  Response from the owner

  Hello, Audrey! We train and coach around a culture of kindness and quality and want everyone in our team to feel equipped to serve you as if you are family.

• R

  Robert Mcconnell
  5

  Betty Crowson and the staff at 1st Franklin Financial are absolutely phenomenal and did an amazing job in assisting me in my loan process. She went above and beyond the call of duty for me in my time of need, and I highly recommend the Bay Minette location for your next loan. They're excellent!!

  Response from the owner

  We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. Thank you for your review!

• T

  T Cole
  5

  Very friend, the staff was warm and inviting. Easy to do business with!

  Response from the owner

  We’re thrilled that you were satisfied with our services.

• B

  Brian Mizell
  5

  friendly and extremely helpful go see them and get you some money

  Response from the owner

  Thanks for sending others our way, Brian!

• T

  Terryel Wright
  5

  I would like to thank the staff and company for all the help throw out the yrs .Always had a great staff and would refer others to this company. Thanks for l the help .

  Response from the owner

  We can't thank you enough for being a loyal customer throughout the years, Terryel! We appreciate your review.

• M

  Monica Betties
  5

  Ms. Rhonda was very professional and understood my needs. She was thorough with the process. Most importantly her personality and spirit was kind, sweet, and thoughtful.

  Response from the owner

  It is thanks to customers like you, Monica, taking the time to tell us what we are doing right that we are able to constantly strive for excellence.

• C

  Cindy Woods
  5

  Krystal Hadley did a great job helping me. Even though we didn’t secure a loan at the location in bay minette I would recommend them for all your lending needs. She was patient and kind and very helpful. I will be back in the future.

  Response from the owner

  We are so grateful for your feedback!

• M

  Mireo English
  5

  Would like to thank Ms. Jami Clark , and friendly staff at,1st Franklin Financial, Bay Minette, who handled my personal loan with complete professionlism and phenomenal customer service. I would highly recommend anyone eligible and in need of a no hassle loan to contact that store, like myself, you want be disappointed! God bless

  Response from the owner

  We realize our customers are busy and knowing that you took the time to voice your opinion and give us such high accolades validates every effort we make to go the extra mile. We will do everything in our power to make certain every single visit is equally delightful.

• D

  Draunetta Todd
  5

  Mrs Taylor was very kind, patient, and helpful

  Response from the owner

  We're happy to know you are satisfied with your experience at our Mobile office, Draunetta!

• T

  Telka Toomer
  1

  I wouldn’t recommend this place to anyone. The staff is rude including the managers & corporate. They have no consideration. I missed 2 payments, all the while explaining to them that I had gone thru a horrible divorce where my bank account had been wiped out by my ex. Had court papers to prove what happened. Asked them if they could give me some additional time to come up with the payments or move them to the rear to give me time. They sued me in court without me knowing, & contacted my employer to have them garnish my paychecks, causing me to lose almost everything I had. I begged these ppl for help & understanding & did not get it.

  Response from the owner

  Ms. Toomer, we are disappointed to hear about your experience and would like to discuss it with you offline due to privacy concerns. Please call our Quality Assurance Department at 1-800-700-7943 at your convenience.