Hancock Whitney Bank Airport Blvd, Mobile

Hancock Whitney Bank Reviews

• L

  Lesley Lawrence
  3

  They staff normally very helpful but find ridiculous that they saw now closing at 4pm still I over looked during peak covid. Most people dnt get off until 5pm and can't go on their lunch break.

• J

  Jay Myers
  3

  9:00a-4:00p, seriously? They come and go while I'm still at work. They're not even putting in a full shift. How am I supposed to get access, take time off work to do business with them?

  Response from the owner

  Hi Jay. Thank you for your feedback. We will pass your comments to our retail team but also encourage you to take advantage of the online and mobile banking capabilities that we have available.

• R

  Rane Ellison
  5

  Great branch! People who complain about waiting in the drive through need to understand that the banking industry is changing. All banks are being shorter and shorter staffed because the people don't just walk in the doors anymore. If you expect quick service get off your behind and walk into the branch.

  Response from the owner

  Thank you for your feedback! We hope that we can serve our clients in an expedient manner both in the bank and the drive thru. Thank you for being a customer of Hancock Bank!

• K

  Kristen Ward
  1

  Schillinger branch was short staffed and had horrible customer service! I was ignored in the drive thur after already waiting nearly 10 minutes to get to the window. Once I finally got to deposited money into my account, I had to wait almost another 10 MINUTES for my RECIEPT to be tubed!!!! I was skipped and ignored on purpose while another customer who was after me, was provided service and sent on his way while I watched on waiting for a piece of paper (my reciept).

  Response from the owner

  Kristen - We are so sorry that you experienced this. We will let that financial center know of your specific issue and we hope that we can exceed your expectations in the future.

• M

  Mary Faragalla
  5

  Lindsey Johnson was great!! So helpful and very kind!

  Response from the owner

  Thank you so much for your 5 star feedback! We will be sure that she sees the review!

• S

  S Beck
  5

  Great service- never a long wait - Cedrica has become like an old friend- she always has a smile and a nice word to say.

  Response from the owner

  Thanks so much! We love having you as a client!

• T

  Travis Buckley
  1

  Worst customer service. I hate having to cash a check here. It takes forever , they act like your time doesn't mean anything.

• k

  katrina johnson
  5

  Excellent service and very friendly every time I go in the Branch or call on the phone .

  Response from the owner

  Thank you so much for your feedback! We are so glad we were able to provide you with a 5 star experience.

• J

  Jason Vales
  5

  We love the schillingers location ! Great staff ! Cedrica is our favorite employee !

  Response from the owner

  Thanks so much! We will pass your feedback to that location!

• L

  Lilian Faragalla
  5

  Lindsey Johnson was excellent and very helpful!!!!

  Response from the owner

  Thank you so much for your 5 star feedback!