Neighborhood Credit Union E University Dr, Prosper

Neighborhood Credit Union Reviews

• A

  Angie Williams
  5

  I’m a new member that have recently become apart of the Neighborhood Credit Union in Prosper,Tx. I have to admit that I am highly satisfied with the level of service that I have received from Anthony. Very personable and ensures that all my needs are being met. Definitely recommend this Credit Union to take care of all of your financial needs!

  Response from the owner

  Hi Angie, thank you so much for the kind words! We're happy that our Prosper team was able to help you! We appreciate your membership and hope you have a great day!

• E

  Eileen Riverside
  1

  There's a hold on the account for a payment into it. The hold is on my (this bank's) end. I called numerous times and am unable to reach a live person to discuss. I've received funds from this other account before without problems. My issue is- why the hold and why can't I reach anyone to discuss it?

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Eileen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We'd like to get someone to reach out and assist you further. Could you get in touch with us at [email protected] with your contact information? We'll have someone call as soon as they can!

• M

  Matt Marquez
  1

  BEWARE! I was promised a fantastic interest rate as well as an agreed upon length of term only to have them come back and tell me they “made a mistake during training” and won’t be able to honor those terms after all. The manager was completely ok with me letting him know I’ll be filing a complaint with the National Credit Union Administration Office of Consumer Protection as well as the BBB. Makes me think they have had issues like this before.

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Matt. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. After investigating, we confirmed that our lending manager has been in touch with you and was able to resolve the issue. If there’s anything else we can do to assist you, please let us know by emailing [email protected]. Thank you.

• D

  Dylan Manning
  5

  Great experience!!!!! I got to the branch about 30 minutes before close and Anthony still had patience and understanding with my problem opening up a new account. Took only 10-15 minutes and I was good to go. The branch manager was also a great help!!!!! This will definitely be my new go to neighborhood cu!!!!!

  Response from the owner

  Hi Dylan, thank you for your review! We are happy to hear that our Prosper team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!

• T

  Tom Swapp
  5

  Anthony is knowledgeable, goes the extra mile for customers and provides 5 star service!

  Response from the owner

  Hi Tom, thank you for your review! We are happy to hear that our Prosper team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!

• S

  Steve R J
  1

  The technology at this credit union is horrible. Every time I stop by it is out of service/malfunctioning. I get that NCU wants to launch new exciting technology but they need to get their ducks in a row before they launch something new that never works! With this happening at many locations it leads me to believe NCU doesn’t have the software nor resources to support the technology. Stop trying to compete with other digital financial institutions when you don’t have the resources to back it! If you want to compete, don’t put the wagon before the horse. Get everything working before putting it into production.

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Steve. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. As we said in your other review, we are actively working on upgrading our ATMs at each location this year. If there’s anything else we can do to assist you, please let us know by emailing [email protected]. Thank you.

• c

  cooper patterson
  5

  Kami and Anthony are absolutely wonderful. I make several trips a week to the CREDIT UNION and not once have I been disappointed in the quality service I receive....

  Response from the owner

  Hi Cooper, we're happy that you have had good experiences with our Prosper team. We appreciate your membership and hope you have a great day!

• Q

  Q B
  5

  Rachel is an amazing asset to NCU!!! She's very informative and polite. The University branch is the best!

  Response from the owner

  Thank you so much for your review, Q B! We are happy that our Prosper team was able to help get you taken care of! We really appreciate your business and hope you have a great day!

• M

  Marlon Kelly
  5

  I have been a member for a while, I’m happy to know there is a branch so close now! Anthony was so helpful.

  Response from the owner

  Hi Marlon, thank you for your review! We are happy to hear that our Prosper team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!

• A

  A Jones
  3

  Both times I’ve stopped here their machine is being serviced. They only have one at this location. After my second time I now just drive to Anna or Richardson.

  Response from the owner

  Hi A, thank you for taking the time to provide feedback. We're always looking for ways to improve, especially when it comes to our new video ATM technology. We appreciate your membership and hope you have a great day!