MSU Federal Credit Union High St, Charlotte

MSU Federal Credit Union Reviews

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  Johnathan Hall
  1

  Everything went great till underwriting did not review anything correctly so i called to inform them 3rd time of all income and credit. Was told everything is good everything is locked in just need to send proof of income... next day was told that we are not trustworthy to hold that value of amount after we was told that we got it just needed to send proof of income. Finally got a hold of loan officer she couldn’t explain why we are not trusted even tho she said we are Approved based on income and credit. wasted my credit score and whole week and if you wanna get yelled at rudely “we dont want to help or provide to loan you” and immediately hung up .... i wanna recommended every one to go to marshals credit union they approved me and got money already less then 48 hours

  Response from the owner

  Hi Johnathan, we appreciate you sharing your experience with us. We have shared this with our team. If you'd like to discuss this further or share more about your experience, please email us at [email protected]. Thank you.

• K

  Kristi Voshell
  1

  I have had a personal loan (which I paid off) and I refinanced my vehicle with MSUFCU, made every payment on time sometimes even before the due date, and always paid extra on my loan and when I went to buy a new car they denied me a loan because I haven't had a loan of that amount before 🤔. Then I took a Cashier's check to the bank to pay off my previous auto loan and wanted my almost $1300 back in cash and I was informed that I have to wait 7 days for my money because they couldn't verify the funds for that cashier's check but yet a cashiers check is supposed to be guaranteed money 😡. This credit union has lost my business and I would never recommend them to anybody.

  Response from the owner

  Hi Kristi, we appreciate you sharing your feedback with us. We have shared this with our team. If you'd like to discuss this further or share more about your experience, please email us at [email protected]. Thank you.

• B

  Ben LeBlanc
  5

  I absolutely love this MSU FCU, especially after the latest renovations. The ATM/ITM drive lane is very useable. Love the new MSR pods inside and the finishes are second to none.

  Response from the owner

  Thank you, Ben! We appreciate your membership and feedback!

• J

  Jason McLaughlin
  2

  I do enjoy the services offered however they will not hesitate to lie to your face in order to get your business. After the fact they have no sympathy for causing you hassle and aggregation. Now that I have 90% of my banking switched here it would be difficult to switch away but if i had it to do over again, knowing what i know now, I never would have broight my business to this company.

• K

  Kimberlee Kenyon
  5

  I have been a member of MSU Credit Union for 5 years. I have always received excellent customer service at all their branches. Employees are always friendly and helpful.

  Response from the owner

  Thank you Kimberlee! Thank you for being a member!

• J

  Jeffrey Newsome
  5

  Absolutely wonderful. Every time I call or visit this branch I leave happy and with my money in a better place. Can't say enough about how much this bank has helped me achieve my financial goals. Thank you.

  Response from the owner

  Thank you, Jeffrey! Thank you for sharing your feedback and for being a member!

• A

  Amanda Coffelt
  1

  Terrible. They have failed to get biweekly payments correct on multiple occasions. You really have to watch your accounts to ensure your money is getting pulled for your loans.

  Response from the owner

  Hi Amanda, we're sorry to hear about the experiences you've had, we'll have a manager will reach out to you. Hi Amanda, we had a manager try to reach out to you on Friday, could you please call the Call Center at 1-800-678-4968, and ask for a Manager.

• S

  Steve Rigas
  5

  Always have friendly and courteous tellers and loan agents. Best CU I have ever been with.

  Response from the owner

  Thank you Steve! We appreciate your feedback and your membership!

• A

  Anna Aughenbaugh
  5

  Always fast service, and sorts out any problems I have. I can get in and out very quickly and I love that.

  Response from the owner

  Thanks Anna!

• B

  Brandon Funk
  5

  I love banking with MSUFCU and this branch is very fast and friendly.

  Response from the owner

  Thanks Brandon!