MSU Federal Credit Union Mt Hope Rd, East Lansing

MSU Federal Credit Union Reviews

• J

  Jordan Dixon
  4

  If you need a simple transaction (I.e. deposit, get cash, roll of quarters, etc.). DO NOT GO HERE. There are no tellers. Only representatives at their own desk that come grab you when it’s your turn.. when we got there each representative had a person they were working with, we were roughly fifth in line… took 20mins to get to us which we then made our deposit of cash which took 2 min… each representative had the same customer at their desk when we got there and when we left, other than the one we worked with, whom went through 5 customers before us.. silly system.. I get the idea, but there needs to be at minimum a couple tellers to take care of quick transactions.. we were there at 2pm, I can’t even imagine how long it would’ve been if we were there during a busy time!! That being said, I must say, our representative was very kind,positive, and smiled. He made our transaction quick and easy!

  Response from the owner

  Hi Jordan, we appreciate you sharing your experience with us. We have shared this with our team. If you'd like to discuss this further or share more about your experience, please email us at [email protected]. Thank you.

• D

  Darin Willson
  1

  Horrible redesign, went to the drive through, can't use it without a debit card since it's all ATM's, figured I would just go inside and go to the teller desk and do my transaction there, nope, there is no teller desk, you have to make an appointment at a kiosk and sit around waiting.

  Response from the owner

  Hi Darin, we appreciate you sharing your experience with us. We have shared this with our team.

• P

  Patrick McNamara
  1

  Quite possibly the worst bank ever, certainly the worst bran h if msufcu... impossible to see a person, 50 minute wait at drive thru to get a video teller, this place is an embarrassment

  Response from the owner

  Hi Patrick, we appreciate you sharing your feedback with us. We have shared this with our team. If you'd like to discuss this further or share more about your experience, please email us at [email protected]. Thank you.

• S

  S J Miller
  4

  Location: 4825 E Mt Hope. This location was recently renovated. Apparently whole system is going to be changed. Tellers are gone. No quick walk in, and quickly out. All wrkrs now at separate desks/wrk stations. Customers are required to use automated chk-in. You identify yourself, give general info abt what you want, 2 steps required, then they come get you. Then you go over and sit down. Makes sense for more involved transactions. But, for simple deposit, withdrawal, roll of coins, etc.??? They could have installed the automated chk-in and kept tellers for quick & simple actions. Just fired or reassigned the human greeter. Humans more friendly, and just as efficient as touch screens. Same great service. Just going to take longer. No one ahead of me. Still had to input the various screens. They apparently couldn't just walk over and get me. Very odd. Frustrating. Cumbersome. I'm not a fan of unnecessary complications. Simplicity is better.

  Response from the owner

  Hi, we appreciate you taking the time to leave feedback. Thank you!

• C

  Caitlyn Beckwith
  2

  Very poor experience with a woman teller who demanded to be spoken to like a princess. When handling a client's finances, I'd appreciate thorough updates through the processing of my money, good or bad! Not have a finger wagged in my face multiple times, shushing, and and just very short with me.

  Response from the owner

  Thank you for sharing your experience with us Caitlyn. We have shared this with our team. If you would like to discuss this situation further, please do not hesitate to give us a call, 517-333-2424 or 800-678-4968.

• R

  Ryan McHale
  5

  I jut recently opened an MSUFCU account, as I have just moved in the Lansing and East Lansing area. I can assure that the setup was simple, and fast, considering it was by mail. With great features to the bank account. The staff was helpful and quick when I went into their establishment. Overall, a fine bank that I'm glad to be apart of.

• E

  Eric small
  5

  This branch and the one in Okemos are my absolute favorite, hands down! They know how to treat their customers and it's always top notch cutomer service! From the tellers to the loan officers to the manager! A+ from us! I personally think these branches are the Chick-Fila of bank branches! Haha. Keep up the great work!

  Response from the owner

  Thank you for your feedback, Eric! We have shared it with our team! Thank you for your membership!

• D

  Deborah K
  1

  Never lease with MSUFCU as they are incompetent with the paperwork. I turned in a Jeep and the dealership paid the last payment I got billed $16 000 for the remaining balance. When I called they claim they didnt get the paperwork to find out that they did. They have this amount on my credit report STILL and have lowered my credit score! Now they want $400 for a termination fee. Repeat do not lease with this shady bank. I have never been charged a fee for turning back a leased vehicle and I have leased many vehicles. Don't trust their word either as I am still after 3 months trying to get the credit report cleared up.

  Response from the owner

  Hi Deborah, we appreciate your feedback and we are sorry to hear about the experience you had after turning in your lease. If you would like to discuss this situation further, please do not hesitate to give us a call, 517-333-2424 or 800-678-4968.

• J

  Joël Meredith
  5

  My boyfriend and I went here recently to open a bank account. Chandra assisted us with the process. She was enormously helpful and even stayed after the bank had closed to see if I could be approved for a car loan. Strongly recommend going here. Great experience and great service.

• A

  Ana Becerril
  3

  There aren’t any ATMs outside! One has to come during business hours. Other than that, excellent service

  Response from the owner

  Hi Ana, we appreciate you taking the time to leave feedback. Thank you!