LAFCU Collins Rd, Lansing

LAFCU Reviews

• W

  Waldene Rice
  5

  Its a small office on Collins Road but everyone has a BIG HEART. The personalize customer service is great coming in and everyone knows your name. I love my Collins Road LAFCU. I trust them and my confidence in all my bank transactions has always been 100%. DENA

  Response from the owner

  Thank you for your feedback for our Collins Road branch! We appreciate your membership.

• R

  Robert Taylor
  2

  Your customer service has gone down hill ! It used to be top rate . Drive thru services in Charlotte are horrible with extended wait times . When calling the main office for answers on my Ira rollovers the person in charge wasn’t even knowledgeable but called back the first time with a semi answer. Called her back and never returned my call after leaving messages on her machine . Had to call back and have another girl who messaged back and forth between me and the responsible person in a non personal three way conversation. Your services have deteriorated and when the pandemic recedes you will lose customers because of the lack of efficient and professional services that you once provided . You were top notch and always the best in my opinion. Proud member since 1969 ! Please improve your service to your customers . Sincerely long time member and supporter .

  Response from the owner

  Hi Robert, we apologize for your experience. We will be reaching out to you to assist you. We appreciate your membership at LAFCU

• R

  Raymond Gill Jr
  5

  Always a great experience had some dispute issues but credit union finally helped me recover $215.94 thanks

  Response from the owner

  Hello Raymond, we appreciate your review. Thank you for being a member of LAFCU!

• T

  The Pies the Limit
  1

  Horrible experience with their auto loans. Staff is incompetent and unable to help when you need. never recommend this company! Switching my loan over to a better company. I have made monthly payments on time every month yet I still get charged various fees that staff cannot correct or explain. DO NOT GIVE THEM YOUR MONEY

  Response from the owner

  Hello, we apologize for your experience. Please send us a direct message so we can further assist you. Thank you

• R

  Ramona Green
  5

  Deb Johns is the sweetest. Helped our family update accounts for ease of operation. She is a true gem. Ramona Green.

  Response from the owner

  Thank you for your feedback for our Collins Road branch, Ramona! We appreciate your membership at LAFCU.

• P

  Penny Mcdonald
  1

  Sitting at the drive-thru for an extended time again!!!! Drive-thru business should be limited to 2-5 minutes. Direct the customer with the issue to the lobby!!!! Cars are lining up. 😡😡

• B

  Barry Kent
  5

  I have been with LAFCU for about 30 yrs or so. Through hard times and good times LAFCU has been there for me. Thank you.

  Response from the owner

  Thank you for being a member for 30 years, Barry! We appreciate your feedback.

• J

  Jes Jes
  1

  Poor customer service, and both tellers and manager/CEO enjoy being nasty any chance possible (unless they need to fix a mistake of course, then they try being being nice)

• S

  Seyed Habib Kazemi
  1

  Worst loan experience I've ever had for a car. the worst CU or bank