MSU Federal Credit Union E Grand River Ave, East Lansing

MSU Federal Credit Union Reviews

• C

  Chanelle Russ
  5

  I've been a member since right before college, 5 years. They are outstanding. The mobile app is phenomenal, your money is always immediately available after a deposit, all the reasons you need to go to a bank are easily done online (apply for a loan, cash a check, file a VISA complaint). I recently took out an auto loan with them and they called me to make sure I was okay with the payment date, which they were fine moving up a few days so it made sense for my billing. I just love them. Never a negative experience, always made positive. I hope I always live close enough to be an active member here.

  Response from the owner

  Thank you Chanelle - we appreciate your feedback and your membership! We are always happy to assist!

• T

  Thomas Fdoula
  5

  Five star bank! Excellent customer service!

  Response from the owner

  Thank you, Thomas! We appreciate your membership and feedback!

• M

  Meagan Pederson
  5

  Amazing service. I went in today very frustrated and worried about a negative balance and I received the most caring service I have ever received today. She reversed many fees for me and I left literally crying tears of joy. She helped me TREMENDOUSLY when I was very scared. Thank you MSUFCU and your wonderful employees.

  Response from the owner

  We our glad our staff could assist you. Thank you for sharing your feedback with us!

• R

  Racheal Kneebone Worden
  5

  I originally opened an account here because I needed a bank close to MSU while I was going to school. This week they've proven to be the best choice. I overdrew my account because I didn't receive notifications from the app (apparently this happens when you get a new phone) this lead to five small purchases bring charged a courtesy fee. When I explained my situation through the chat, all the courtesy charges were removed!

  Response from the owner

  Hi Racheal, thanks for sharing your experience!

• m

  mc rothhorn
  5

  I work next door and know these staff members to be welcoming and able to relate to the variety of commercial and social tasks i ask of them. It's been over one year of consistent, excellent service.

  Response from the owner

  Thanks mc!

• B

  Blake Sutherland
  5

  Basically the greatest bank of all time. Low interest rates, no overdraft fees, low APR credit card, basically everything you want from your credit union.

  Response from the owner

  Thank you, Blake! And thank you for your membership!

• J

  Jim Chambers
  1

  Awful customer care from this institution. Do NOT do business here, they are not supportive. I quickly paid off my lease/loan as soon as this became clear. I will never do business with them again as I question their integrity.

• K

  Keivan Bahmani
  1

  It just has the minimum service (sometimes barely), and don't know how to keep customers happy. Some rude employees, is another thing in there

  Response from the owner

  Hi Keivan, could you provide more details about your experience, we would like to know how we could have made your experience better. Thank you!

• W

  Weigang Geng
  5

  Very in time and helpful response both website message and phone call. Customer support is great.

  Response from the owner

  Thank you, Weigang! And thank you for your membership!

• J

  John Madigan
  5

  Fantastic customer care, great rates on certificates and loans. They really care!