Mountain West Bank N Division St, Spokane

Mountain West Bank Reviews

• D

  Dan Cravens
  5

  Amazing bank with amazing services. Highly recommend. Associated with Glacier Bank in a sister bank model. If you hub out of MT, get these fine bankers on your side.

  Response from the owner

  Thank you Dan! Your kind review means so much to all of us at Mountain West Bank. Thank you for your business!

• R

  Richard Anderson
  5

  Just wanted to say a shout out to all the employees at the division branch. So friendly, fast, efficient, very professional. Best bank I have ever banked at. Thank you all so much !!

  Response from the owner

  Hello Richard! Thank you for your kind words! We will share your message with the Division team. We appreciate your business!

• E

  Eleven Endlich
  1

  Waste of my time. I explained my situation on the phone and was assured everything was good. Put my faith in their word only to be told something different. Could not help me at all. Put me in a bind.

  Response from the owner

  Hello Eleven, We apologize, we cannot discuss account information over social media. Please reach out to our customer support center at 800-641-5401 to discuss this matter. Thank you.

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  Nichole Nevenhoven
  5

  I have banked with mountain west since I was a teenager. They have always been so helpful! My check book was stolen last year and someone emptied my checking account. They handle it so well! I was panicked and they were incredibly kind and covered the amount stolen. I love this bank!

  Response from the owner

  Hi Nichole, Thank YOU so much for your kind words. Thank you for trusting us with your business! Have a great week!

• S

  Shawn Dackonish
  5

  I have a different review on the other mountain west location in Spokane. They are always nice and considerate. This specific location kind of sucks compared to the other super nice one (cosmetically). No fees here. They reimburse a specific amount of non branch atms.

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  Lydi Anonymous
  1

  Horrible!!! This used to be a great bank, they got all new staff and changed policies...tellers are rude, management doesn't seem to know what it's doing. Went to change my password because I was locked out, left without doing so because no one knew how, had to go to Valley branch. Went to change my last name about a month later, they changed it at my sister branch and have yet to figure out how to change it at there location. The new staff, including management, need customer service training and better training on their system.

• L

  L D
  2

  It’s a shame really, but more times than not when I go to the location or call in i get a female with nothing but attitude. If you guys don’t like your job that much please work somewhere else. Too many people work in customer service but lack the skill to be friendly. I wouldn’t recommend this bank to anyone.

  Response from the owner

  Hello LD, Thank you for letting us know. This is not the standard of service that we strive for and this will be addressed. We sincerely apologize for your experience and appreciate your business.

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  Matthew Bryson
  1

  Horrible bank. No ATM's, bad policies, high fees. This just use a credit union.

  Response from the owner

  Hi Matthew, We're sorry to hear you've had a negative experience with us. If you would like to discuss this further, please contact us at 800-641-5401. We are unable to discuss account information over social media. Thank you.

• R

  Rodney Haux
  1

  This place is a joke! Say one thing and do another. I will be closing my account. They just point the finger at other branches and employees and do nothing to address the issue. Should have never let them talk me into leaving Numerica..

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  Sav Lav
  1

  This bank is a joke that is for sure they are the worst people to bank with and they say one thing and do another very negligent. And very unprofessional

  Response from the owner

  Hello Sav, We're very sorry to hear that you had a negative experience with us. Please call us to discuss the situation, 1-800-641-5401. We appreciate your business and thank you for your feedback.