Mountain Home Auto Ranch Collision Center Airbase Rd, Mountain Home

Mountain Home Auto Ranch Collision Center Reviews

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  Jeff Carter
  5

  I was very satisfied with the service department's recent work on our Duramax (diesel) pickup. They treated us exceptionally well as they took the necessary steps to correct its complete breakdown caused by miss-fueling with gasoline. Rich and Amy were very communicative, pleasant, and professional, and were able to work us into their already tightly booked schedule to get us back on the road in just a couple of days (we're from out of state). And although we were in a vulnerable spot, their pricing was fair and reasonable. As our time spent in Idaho increases, we'll plan to return for routine service. Thanks very much (and thanks to the mechanic(s) as well).

  Response from the owner

  Thank you Jeff, we appreciate you taking the time to share your experience with our service department. We work hard to provide top notch customer service to all our customers. We look forward to seeing you again on your travels to Idaho. Sincerely, Brad Caldera/GSM

• K

  Kytchen Cynk
  5

  The representative Valerie had been very friendly and helpful. She did not bully us to buy. Just helped us find a good fit we will be back

  Response from the owner

  Thank you for this great feedback and the 5-star rating. Sincerely, Brad Caldera/GSM

• S

  S Parker
  5

  Rolled into Mountain Home from NC. Had issue with my 2018 Denali 2500 HD. Dave in the service department worked me into a tight schedule the next day to diagnose issue and correct without disrupting scheduled customers. Impressed enough with the service, scheduled my oil change and filter changes with them before returning to NC. Highly recommend calling them if you need service.

  Response from the owner

  Thank you for taking the time to leave this review and for assigning us a 5-star rating. We are glad we were able to get you taken care of. Sincerely, Darren Potter/GM

• S

  Serena Haga
  2

  When we bought our Equinox 5 years ago, we were treated fairly and professionally. However, when we bought the Ford in May of 2018, the same cannot be said. We sold a vehicle with navigation, Sirius radio, etc. but the establishment failed to inform us that that system had been removed for a cheap radio without any of the above listed benefits. When we tried to get what we bought, we were ignored, hung up on, and lied to repeatedly. Even the store manager refused to take any calls from us. It’s sad to know a local establishment is so willing to screw over honest customers. I DO NOT recommend Mountain Home Auto Ranch for the purchase of a vehicle.

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  Judy Grenier
  5

  Rich Zuback is doing everything to get us to Boise to pick up a rental. They will repair our 2021 Tahoe, and ship it home to Wyoming, when the repairs are done.

  Response from the owner

  Thank you for this great feedback, Judy. We appreciate your business and taking the time to rate us. We will pass your comments along to our team. Sincerely, Brad Caldera/GSM

• T

  Todd Eades
  3

  Bought a car a year ago and it was a good experience, as well as the first free oil change from the dealership. However, I showed up for my next appointment as shown on the appointment slip. Once I got to the dealership I found out the maintenance side was closed. Even though the sales side wasn't open yet, I was still able to get into the building and no one was there. I made a complaint that the appointment slip clearly had the time and date, yet a sales rep attacked me on Facebook basically calling me a liar. Although the initial interactions I had with everyone here was positive, the recent interaction with the sales rep has left a bad taste in my mouth and I don't want to deal with this company anymore.

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  Jeremy Sherman
  1

  The service department of the Mountain Home Auto Ranch is a nightmare. I mean they are scourge of business in Mountain Home. The way they handle their customers is so egregious that you hang up the phone in disbelief. They play on idea that they do business the better way and provide a service to your automotive needs portraying the image of a charming, courteous cowboy. Instead they are a bunch of crooks and liars that do what they can to string you along and take your money like a bandit. I would never recommend this business to anyone.

• D

  David Little
  5

  I drove over an hour to purchase a truck from here because everyone on the staff I worked with was helpful and straight forward. Although someone was always available to answer my questions, they gave me space to review the truck independently without being pushy. I would certainly buy another vehicle from here.

• K

  Kristy D
  1

  I took my truck to their service shop on Monday for a oil change, tire rotation, and to have them look at the truck for a recall that we had. A friendly guy spoke to me about everything they were going to do to the truck. An 1 1/2 later he came and told me they were done and repeated back everything they did, including the tire rotation. .. I specifically ask if they reset the sensors on the tires and he of course said they had. Well when my husband looked and the truck he noticed that they did not even rotate our tires at all. You lied to me... probably because I was a female and wouldn't know. I drove 45 mins and was on time. I hung out in your waiting room with my 3 month old baby and you lied to me. Wow. Also to the unfriendly car sales guy who sits by the door. I stopped to look at a car on my way out and had questions but you wouldn't even make eye contact with me... again probably because I m female. Shame on you. I'm on the look out for a new car and you lost my business.. Also on my way out I had my hands full with a diaper bag and a baby in a carseat and do ya think he'd offer to help me out the door... haha yeah right. Very unfriendly group of people other then the nice guy who lied. I will make sure to tell my friends and family about my experience. We buy a $50,000 truck with the promise for oil changes and tire rotations for two years.... you failed Chevy to follow through on your promises.

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  Cameron Kellogg
  5

  Took my truck in to have it checked for a vibration at highway speeds. They have the only "road force" tire balancer in Mountain Home! Even though it was not a Chevy after they were done... what a difference in ride comfort! Dana in Service was awesome!!! Thanks.