MOUNTAIN CREDIT UNION NC, Marble

MOUNTAIN CREDIT UNION Reviews

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  Linda Mooney
  1

  I have to say this is the worst branch to use. Extremely rude teller(s) branch manager unwilling to come and talk to my husband and I about a recurring transaction we do every month. This is the second time we have given them the chance to do business with us. We open our act. 2 years ago in Waynesville NC. They are true professionals kind curious and respectful there and always a pleasure to work with,but the Cherokee branch absolutely horrible and unforgivable behavior. We moved from Maggie Valley to Bryson City so we naturally decided to work with Cherokee since it was closer Never again we will we deal with Cherokee branch. The teller did not even count the money out for a large sum back to herself or to me as a customer. She simply took it from the machine put it in a envelope handed it to me with a receipt to sign and took the signed receipt back. There was no thank you have a nice day we appreciate your business nothing. I stood there and counted my cash out in front of her. She did not even offer to count. VERY POOR BUSINESS. PLEASE TAKE YOUR BANKING BUSINESS TO THE Silva or Waynesville branches. This is no way to treat your customers especially your senior citizens. On one last note even money laundering came out of the other teller. WOW

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  Robert Eckenroth
  5

  Heather Temple was outstanding on our car loan. Went above and beyond, very professional. One reason why MCU is our choice for financial services.

  Response from the owner

  Thank you so much for the kind words! We're always happy to help.

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  Richard Whitson
  1

  Rosalind told me she placed order for more checks and I should have them no later than 2 weeks. Never got them and asked if anyone knew why. Was told they were never ordered. Horrible service. My wife had same experience with a different branch trying to get a new debit card. Definitely moving to a different credit union after these experiences.

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  Rita Wall
  5

  I want to thank Mountain Credit Union for changing my life for the best! A new account and direct deposit changed in one visit. Then a perfect refinance of a car loan that saves me money every month. Like becoming a member of a new family! I can't believe how you have treated me so kindly and with so much respect.

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  Taylor Watson-Phillips
  5

  We left our last bank due to extremely poor customer service and came here as we heard how easy they are to deal with. I applied for a loan on Thursday and was approved on Friday with minimal effort on my part. Heather Temple (loan officer) is very knowledgeable and gave us a variety of options to accommodate our loan needs. The credit union closes at 5:30 on Friday but she and her staff stayed until 6 to make sure we were taken care of. I am very pleased we decided to make the switch and will continue to tell everyone how much we love our new credit union!

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  Linda Jade
  5

  On 9/11 I went into the Murphy/Marble NC branch to inquire about opening an account. I had just started a new job and wanted a Credit Union instead of a bank for my direct deposit. Karen and Lisa jumped right on it and I was set up in no time at all! They were personable, professional and overall amazing. In a matter of minutes my savings and checking accounts were set up, temporary checks were assigned, and my debit card was personally pinned and given to me right there on the spot! Their customer service was far better than the big banks I had used previously. Mountain Credit Union was a wonderful experience and I would highly recommend them for your banking needs! Thanks Karen and Lisa!

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  Stacey Cable
  5

  I was lucky enough to open an account at the Marble branch of Mountain Credit Union yesterday and I just cannot find enough words to describe how exemplary they are in every way. They helped me with a minor problem, personalized my service, made banking feel alot less like, well, BANKING. Professional and efficient, not to mention super friendly, go see Heather, Karen and Lisa...you won't be disappointed...Thanks ladies!

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  Cynthia R
  5

  MCU has helped me tremendously in setting up both business and personal accounts. They are attentive to their customers, are great at following up, and provide professional service. They recognize the value of good customer service and have been so great to work with.

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  Kimberly Garcia
  5

  Every time I go into Mountain Credit Union , I have a wonderful experience. All of the Employees working there, always greet me with a smile and hello how may we help you. So thankful they make my banking experience such a pleasant one. Would highly recommend them!!!

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  Sherri Warren
  5

  MCU Marble location is the best! All staff is very friendly and of most importance very helpful. I have used several banks including nationwide banks and this is the best. Proof, my son lives in Knoxville TN and he chose this bank over all the options that was available to him. Thanks to all the amazing staff at this location for all you do!!!!!