Mountain America Credit Union State St, Murray

Mountain America Credit Union Reviews

• B

  Benjamin Johnston
  1

  Every time I’m here there is an absurd amount of time spent waiting for an open teller. I entered the credit union at 525 pm and left at 545 pm and I was there for a cash deposit. My time is far more valuable than spent waiting for that. The excuse was poor staffing, yet they are poorly staffed here all the time. I’m done. If this branch represented the business as a whole, I’d have pulled out my deposits long ago. As it is, I’m done with this branch.

  Response from the owner

  Hi Benjamin, we’re sorry to hear about the wait times your experienced while visiting our Murray Branch. We’ll be sure to pass your feedback on to our branch team. If you have any other comments or concerns please feel free to email us at [email protected]. Thank you for your review, we sure do appreciate you!

• c

  chance walburger
  1

  The loan officer Anna was very unprofessional, extremely judgemental and unwilling to help me from the second I walked into this branch. She made a hard inquiry on my credit without telling me she was doing so. Once she had run my credit she could not tell me my score or if I was approved for the loan. She then insisted on talking to the "branch manager" (who was not in the office) and have him call the collection department on a closed credit card account. She would not give me the phone number for the collection department so I could speak to them about it and instead made the call to them about my account behind closed doors without me present. She felt no remorse for making a hard inquiry on my credit or the negative impact it would have on my reports. She was rude the entire time I was speaking with her and continued to make snide remarks about my account. The loan officer Keaton said they can't give the phone number to the collection department to the public even though they are reporting a collection on my account and then gave me a phony number to contact just so I would leave them alone. In conclusion this is not a branch you want to do business with under any circumstances.

  Response from the owner

  Hi Chance, we’re deeply sorry to hear about the negative experience you had at our Murray Branch. We’ll be sure to reach out to our branch team regarding your feedback. If you have any other comments or concerns please don’t hesitate to reach out to us directly at [email protected]. Thank you for your review, it really helps us improve!

• P

  Polet Perez
  1

  I had a horrible experience today, it was sort of busy when we walked in and I didn’t mind because I made an appointment about a week ago. I even arrived about 20 minutes early for my appointment, and was never acknowledged I had to address someone to make sure they would look into my appointment. Which they said they would and never updated me or thought to tell me they wouldn’t be able to see me today. I waited until about 5 minutes before they closed to leave because they kept seeing people before me even when I had already scheduled an appointment. I’m very upset and no longer will be looking into any of their services ever. I highly don’t recommend this place and their customer service is trash.

  Response from the owner

  Hi Polet, we’re deeply sorry to hear about the negative experience you had at our Murray branch. We’d like to have one of our team members reach out to you directly concerning your experience so we can better assist you and improve. Please email us at [email protected] with your contact information we’ll be sure it is passed on to our team. We appreciate your feedback and hope to hear from you soon!

• D

  Dottie Dyess
  5

  We have been members for about 22 years and absolutely love Mountain America. When we lived in Ogden we had an amazing loan gal and she was always there to help with whatever we needed. We moved out of state and she helped us set up our banking so we could stay with Mountain America because there was no Mountain America where we went for 2 years. I don't visit the branches too often because I do pretty much everything online but when I do everyone is always very cordial and helps with any of my needs. We have had loans with Mt. Am and had great interest rates!! Wouldn't bank anywhere else!!

• Y

  Yesenia Perez
  1

  Alexis the teller was great, however the banker that received us when we first entered the door was very rude and not helpful at all. She asked us to sit at her desk. When I told her I needed to close my checking account because MACU was not allowing my payroll to go through and I was being charged account fees due to that she questioned me multiple times very annoyed and said she’s never heard of that. I told her it was due to my name change and I didn’t see the issue if my accounts with them & paychecks reflect the same name as my government ID ...and she assured me that they wouldn’t do that basically calling me a liar to my face. She then told me she wasn’t going to help me that I needed to go the teller line because they could “also” do that for me. Keep in mind there were no customers in the lobby waiting to be helped. She refused to help me, sent me to wait in the long line when she could have helped me but very obviously chose not to and went to the back of the bank and didn’t come out. Very disappointed in the customer service from the banker that chose not to help me only because she was very annoyed and most likely due to the fact that I wasn’t bringing in new business.

  Response from the owner

  Hi Yesenia - Thank you for reaching out. We are so sorry for the negative experience you've recently had with us and would love to learn a little more about it so we can find the best way to assist you as well as improve. Please email us at [email protected] with any additional details you'd like to share. Thanks again for your feedback, we sure do appreciate you!

• R

  Rob Johnson
  5

  Excellent location. Near the mall and Sprouts grocery store. Love Mountain America and Sprouts

  Response from the owner

  Thanks for leaving us a review, Rob!

• S

  Stacey Garcia
  5

  Love banking here, helpful staff, friendly.

  Response from the owner

  Thanks for the glowing review, Stacey! We look forward to serving you again soon!

• M

  Maruja Luis
  5

  I have been a member with this CU since they were called Utah State CU. As you see this has been a while. I'm very happy with them. I'm retired now , I have all my banking business with them. They (employees) have never treated me different. They are very respectful, helpful, etc. Jared Haslem in the Financial assets department is very caring & kind. If you ever want to talk to him do so. He is very kind & returns your messages ASAP. People who have had a bad experience in dealing with this CU maybe you were having a bad day.

  Response from the owner

  Maruja, we appreciate and value your long-term relationship with MACU, and are happy you have received helpful assistance in your interactions with us. We look forward to continuing to service your financial needs in the future. Thank you for taking the time to post this feedback, and thank you for your membership!

• E

  Erika Ortiz
  5

  Mountain America is the best. The staff is always willing to help and they are Very nice, the person that helped me yesterday, I think his name was Derrick went above and beyond. Thank you for everything.

  Response from the owner

  Thanks for your review, Erika! We’re happy you enjoyed your visit to our Murray Branch and that our team was able to help you out.

• D

  Denetria Martinez
  2

  They dont honor appointment you make online. The loan officer Sawyer had excuses of because they are busy on Saturdays that they dont do appointments on Saturdays even though I made an appointment online for saturday. Not really professional at all. Why can I make an appointment online for Saturdays when they "dont do appointments on Saturdays"? Make no sense at all. Very disappointed. Update: although I had to wait 40 minutes after my appointment time, they were very helpful and friendly.

  Response from the owner

  Hi Denetria, we’re sorry to hear about the negative experience you had while scheduling an appointment at our Murray branch. If you have any additional comments or concerns, please email us at [email protected] and we’ll be sure to pass your feedback on to our team. Thank you for your review, we appreciate you!