Mountain America Credit Union N Main St, Spanish Fork

Mountain America Credit Union Reviews

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  Elizabeth Davis
  5

  Love all MACU locations! They really do help you in any situation and are always kind. They helped reverse some fees. Also, you get paid a day earlier than other banks. Best credit union I have ever had

  Response from the owner

  Thanks so much for your kind words, Elizabeth! We’re happy to hear how great your experience has been with us! We’ll be sure to pass your review onto our Spanish Fork Branch Team.

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  Macie Reese
  1

  Never answers their phone! Try calling springvilles location they answered on the first try! I call spanish fork 8 times and no one ever answered:(

  Response from the owner

  Hi, Macie! We're very sorry about the negative experience you've had with us. We'll be sure to pass your feedback along to the Spanish Fork branch. If you have any additional feedback, please email us at [email protected] and we'll have a team member in touch with you as soon as possible. Thanks!

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  Allie
  1

  Kandace lied about MACU no longer offering drive thru banking for any co op banking.... others locations do indeed still offer this service. I believe this location stopped because they don’t want the volume but who really knows. She didn’t offer any explanation when I asked, in general she’s pretty unfriendly and disgruntled to customers. ATM is often out of order/broken. It just needs to be replaced. I wish we had another local option. The customer service at this location is poor and waits are often long, no matter the time of day you come.

  Response from the owner

  Hi Allie, we are deeply sorry to hear about the negative experience you had while visiting out Spanish Fork Branch. We will be passing your feedback onto our branch team. If there are any other details or concerns you wish to express, please send us an email at [email protected]. We appreciate your review and we will be in touch with you soon!

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  Linda Voss
  5

  This branch has been so helpful to us. Jessica Lewis has helped us through several loans to get our daughter set up with a car, get a debt consolidation done, and worked with us on a mortgage refinance that will help us get out of debt faster like we are working toward. She is always willing to help with setting up express accounts and answer any questions we might have. When Jessica isn't available, anyone who happens to be available is just as willing and cheerful. We left other CUs to come here because we love the service we get. We also left Zions because they were fee-ing us to death.

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  Andrea M
  5

  I have never written a review for a bank before, but I am completely ENAMORED by the wonderful service I have received here. I drive to the Spanish Fork location even though I have an MACU in my city. Super fast, efficient, and polite. I work a lot, I don't have a lot of time to babysit. They are SO aggressive and fast. I really enjoyed with working with Ben and the bank manager. They have given me anything I have ever asked for. I will never work with any other bank. Obsessed. Lame, I know. But I will be a customer for life.

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  Castanho
  5

  Kody Lambourne treated my family so well and answered every question we had out our mortgage situation. Thank you for hiring people with such great attention to detail!

  Response from the owner

  Hi, Castanho! We're so happy to hear that Kody provided you with an excellent experience and great member service. Thank you for sharing and we'll be sure to pass this on to the branch management team so Kody can receive the recognition he deserves. Thanks!

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  Mike N
  1

  The drive thru is never fast. Getting asked for your account number over the speaker is an ongoing problem. And if I wanted to have a long conversation about my auto loan (that I don't have with your bank for a reason), I'd come inside. Being bothered with such things in an already slow drive thru is annoying. I need this bank, otherwise I wouldn't use it. A somewhat redeeming quality is the coin counting machine they have inside for members. Again today, I was asked for my account number over the loudspeaker in the Drive-Thru, even though I had sent in my ID with my deposit. I really do not want to give my account number to the car that was sitting right next to me with their windows rolled down. If a bank can't understand account security, in that simple of a context, then I do not trust that bank. It is ridiculous. Update June 2018 Down a star to one star. I was in the drive through today, they asked the lady in the other lane for her account number. I got it all 976****. How is that OK?

  Response from the owner

  Mike, Thank you for your email regarding the service you received at our Spanish Fork branch drive-up. We offer our sincere apologies for the negative experience. We appreciate and value your feedback as it helps us improve our member service. Your comments have been sent to the branch manager for review and evaluation.

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  issa cordon
  5

  I have been a member of MACU for 25 or more years. I have financed 3 cars and 2 homes through them. When I walk in the Spanish Fork office I always enjoyed hearing my name "Hi Max!" by one of the clerks, assistant managers or quite often the manager. I have been very satisfied with their service and professionalism.

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  Lyndsey Van Sickle
  1

  They have good fixed rates on construction loans. Unfortunately, we have tried multiple times to get a hold of someone at the SF branch to get back with us and haven't had success. People in the office seem nice and helpful but whoever is over residential construction loans just seems unreachable.

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  Court Lynn
  5

  I have never had a bank as great as this one. I was in a tough situation and MCKAY was eager to help me. I have bad anxiety and he helped calm me down. He was very knowledgeable and answered every question I had. They helped put my mind at ease making sure I knew they had my back.

  Response from the owner

  Courtney, Thank you so much for taking the time to leave your review about your experience with McKay! Member feedback is very important to us so we invite you to continue to let us know if we are meeting your service expectations. Thank you for your continued business!