Mountain America Credit Union S 25th E, Ammon

Mountain America Credit Union Reviews

• k

  ken allery
  1

  I forgotten my pin an there app.is hard to navigate through. An all I wanted is to get my pin or change my pin.took over 2hours to do an still no help.

  Response from the owner

  Hi, Ken. We apologize for the negative experience you've had while using our app. We'll be sure to pass your feedback on to our digital team. If you have any more feedback you'd like to share, please send an email to [email protected] with more information and we'll have a team member get in touch with you as soon as possible. Thanks!

• T

  Tonia Cook
  5

  It was very late in the day and I need to get some cash out. I drove up and started to send my information, but I was a little to far away. So I opened my door so I could reach the cylinder and a cup fell out and my dog wanted to go out. I finally got the device, put my information in and sent it back. I looked up and the nicest young woman was watching all the chaos. She helped me through my withdrawals, never mentioned any problems. It was terrific!!

  Response from the owner

  Hi Tonia! Thank you for the wonderful review! We're thrilled the team was able to take care of you. We will be sure to pass your kind words on. We look forward to serving you again!

• Q

  Quote Yesterday
  5

  Depends who you get, but they are usually very helpful, polite, and efficient. Exactly what I need in a financial institution.

  Response from the owner

  Thanks so much for sharing your experience with us, Quote Yesterday!

• R

  Robin Ayres
  5

  The people were nice and friendly and the atmosphere was pleasant and different then my old Credit Union. I love the layout of the Credit Union also.

  Response from the owner

  Thanks so much for taking the time to share your experience with us, Robin!

• M

  Maggi Jones
  5

  After being worked over by a local bank who botched one of our IRA roll-overs, Karen Alvarez at the Ammon branch of MACU is highly competent, friendly, and efficient. She repaired most of the damage done in a delightfully refreshing way. We are looking forward to our relationship with the Ammon branch of Mountain America Credit Union!

  Response from the owner

  Hi Maggie! Thank you for the awesome review! We are thrilled Karen was able to help you out with your IRA roll-overs! We will be sure to pass on your kind words. We look forward to helping you out with any of your financial needs in the future!

• B

  Bj Schreuders
  1

  Absolutely the worst Credit Union I've ever dealt with. There is always excessive wait times to talk to an actual person. On average, it takes about 20 minutes on hold, an additional 20 minutes to resolve a problem. This place is a basically a broker who passes off many tasks to a "third party". We recently refinanced our home here. We figured that would be best considering because they are a local credit union and we bank with them. Boy were we wrong. They have main offices in both UTAH and TEXAS! The whole point in dealing with a credit union is to get better service, rates, and spend money locally. They have one person handling the mortgage loan applications. So getting a call back from that person takes 2-3 days on average. That person is so overwhelmed with work, they often don't recall the conversation they had with you previously, or even fully understand why they are calling you. Once our loan was processed and papers signed at the title company, they then sold our loan to another Mortgage Company before we had even made our first payment. Then that mortgage company sold our mortgage again! We still haven't made our first payment. That was confusing enough trying to figure who we're supposed to make out first payment to. Another specific issue was calling to check on the status of a bill pay setup online. We sent a payment to a medical company, that payment was sent on the 8th of FEB and was supposed to be received on the 12 of FEB. Imagine our surprise when we got a collections notice in the mail from the medical company dated the 14th of FEB! We called the company and they stated they had in fact not received payment. We called MACU. They could not provide the check number issued for payment to provide to the medical company. The MACU rep stated they did not have that information as the payment is issued through a "third party!" What the hell? You're sending my money out via a "third party" and you can't even tell me what the check number issued was to track it? Are you kidding me? We then cancelled the payment through MACU as we paid the medical company directly because nobody knows where in the hell the check is! Well guess what, that's a $20 charge to cancel the payment! They stated the could issue a refund on that charge but, we'd have to call back in 2 days to 2 weeks to get the refund issued once everything is cancelled. This Credit Union is a joke!

  Response from the owner

  Hi Bj, we're so sorry to hear of your negative experience with is. We strive to treat our members with the upmost respect and to provide the best customer service. If you would like, please email us at [email protected]. Please include details of your experience and our team can look further into this issue. Thank you for reaching out and bringing this to our attention.

• J

  Jorge Vasquez
  5

  MACU helped me and my family. They worked with us and encouraged us to make a financial decision that most other banks wouldn’t touch. We appreciate MACU cause they treated us like family. Will definitely continue to use them for all our banking needs.

  Response from the owner

  Hi, Jorge! We're so happy to hear that our Ammon team could help you and provide an excellent experience. Thank you so much for taking the time to let us know and for rating us. We look forward to serving you, and your family, in the future!

• J

  Jordan Abrams
  5

  The facility is a 10! The staff was friendly and present. I went in for a new debit card and was out of there in 10 minutes. This CU overall is wonderful. We have had savings, mortgage, car loan, credit card, and never had a complaint. They are good local and in HQ. Thanks for a good regional CU.

  Response from the owner

  Hi Jordan - Thank you so much for taking the time to leave us a review. We're glad to hear that our branch was able to help you with your new debit card. We'll make sure to let them know about your experience! Thanks again for reaching out - we sure do appreciate you!

• C

  Cristal Musingi
  5

  I love going to the credit union! That might sound funny, but I know I will always find happy, helpful people inside the branch. My day is always better after interacting with my friends there.

  Response from the owner

  Hi Cristal, we’re so happy you love stopping by our Ammon Branch. We’ll be sure to pass your kind review on to our team!

• D

  Darlene Abrams
  5

  The entire staff has been excellent to work with. Dustin Hatch has gone above and beyond twice in the past six months. I will continue to work with Mountain America Credit Union as we have for the past 20+ years.

  Response from the owner

  Hi Darlene! Thank you for your kind words! We will be sure to pass them on to Dustin and the rest of the team. Have a great day!