Mountain America Credit Union S 5600 W, West Valley City

Mountain America Credit Union Reviews

• F

  Frank Wilson
  5

  I have been a member in Moab, Utah, that did not have a branch there, since 1990!!! It now has a branch in Moab!! I have gotten loans, credit cards and Express cards for my family. They have met my financial needs and have been there to help me when some fraud problems have popped up!!! West Valley Branch has been very helpful and I would highly recommend them. I even talk to my friends and neighbors how of great they are!! Keep up the great work because I'm not going anywhere else!!!

  Response from the owner

  Frank, Thank you so much for your loyalty and your recommendations. I hope we can keep giving you a great experience with us!

• L

  Lisa Marie Tuaone
  1

  If I could rate them less than one star, I would. My sister banks with them and refinanced her car. But today she went to visit and no one would help her for a full hour. Once they called her up, they told her they could not assist help. They were the rudest people ever.

• J

  Junior Kulu
  1

  They need to fix their drive thru ATM machines. One was broken because as soon as you put your card in it says “Transaction Cancelled”. And if you go to the other one it will not let you deposit any cash no matter how many bills you try putting in. Disappointing.

  Response from the owner

  Thank you for the feedback, sorry to hear that you had a negative experience. At Mountain America we strive to take your concerns and turn them into actionable improvements. Please feel free to visit any branch location or call us at 1-800-748-4302 to discuss how we can make sure you are getting the most out of your membership.

• B

  B Bui
  1

  If I could rate less than 1 star I would. If you are looking to refinance your home and you have a solar panel loan DO NOT even bother asking MACU!!!!!!! They will tell you everything looks great, you will pay for an appraisal and spend weeks trying to get them information on the solar panels (that they should get on their own). and After all is said and done you will have wasted 5 WEEKS, paid for an appraisal and be told no. I would recommend you start with City Creek Mortgage. They have been more than helpful and have confirmed multiple times the solar panels will not infer with the loan. Bottom line MACU does not know how solar panel loans work.

  Response from the owner

  Thank you for your feedback about your recent interaction with our West Valley Branch. I apologize for the negative experience. I will send your comments to the branch Manager for review and evaluation.

• D

  D584 MGR2
  5

  Good people willing to help. Service was completed in a timely manner.

  Response from the owner

  Thank you for review! We look forward to serving you again in the future!

• J

  Jason Daye
  1

  Went inside to make a transaction and regetone music was blaring over the speakers inside. Wasn't aware that this branch is also a dance club. Completely un professional get it together.

  Response from the owner

  Hi Jason, we’re sorry to hear about the negative experience you had while visiting our West Valley branch. We’ll be sure to pass your feedback on to our team so we can improve. We greatly appreciate your review!

• D

  Daniel Milligan
  2

  Sat for 45 mins to pick up a check that took 5 seconds to hand over, which caused me to be late and miss my next appointment.

  Response from the owner

  Hi Daniel, we're sorry for the long wait time you recently experienced and are grateful you let us know about your situation so we can improve our services.

• A

  Alex slc
  5

  I went in and spoke with a gentleman named Carlos he was very helpful with what i needed and stuff he is a kind person.

• A

  Amber Kennedy
  3

  Seems that the card maker is always broken here

  Response from the owner

  Hi, Amber. We're sorry for the inconvenience this caused. We've passed your feedback on to the branch. If you have any additional information you'd like to share, please email us at [email protected] and we'll have a team member get in touch with you. Have a great day!

• i

  israel acosta
  1

  Called to see if the coin machine was working they said yes I show up minutes later it’s broken complete waste of time.

  Response from the owner

  Hi, Israel. We're sorry to hear about the inconvenience and incorrect info. We'll pass this feedback on to our services team so we can get the machine fixed and to our branch management team so we can improve.