Mountain America Credit Union E 3300 S, Salt Lake City

Mountain America Credit Union Reviews

• M

  Mme Chrizma
  5

  I just opened an account there about a month ago. The teller that helped me was "getting practice" in with opening new accounts. I didn't mind helping her get some cross training at all and she just couldn't be more helpful and friendly. She let me know different accounts and bank services based on my situation and what they also offer for teens needing to start saving & learning how to manage their money. I wish I could leave her name here but I was so impressed after dealing with Chase Bank for years, I called and left feedback for her branch manager. She was great!

  Response from the owner

  Thanks for the great review, Mme! We're so happy you had a positive experience! We love having you part of our Mountain America family. Best wishes!

• C

  Cheryl Anderson
  1

  I came to the bank to withdraw cash from the ATM after hours and the ATM said that is not something that I could do at this time at this location. So they have all my money in their bank and I cannot access it! There is not another location anywhere else near me and I was on my way to pay someone with the cash I had promised. How in the world can a bank have an ATM that has NO access to cash?!?!?!? Unheard of.

  Response from the owner

  Hi, Cheryl. We're very sorry about the issues you experienced with our ATM. We'll be sure to pass your feedback on to our branch and let them know so they can look into things and improve. If you have any additional thoughts, please send an email to [email protected]. Thanks!

• M

  Maria Lisonbee
  5

  I came to make a payment in a loan and the gentleman who helped me was very attentive, courteous and able to guide me through the process. I am planning on opening an account with this credit union based on the attention received.

  Response from the owner

  Hi, Maria! Thanks for taking the time to leave a review. We'll be sure to pass your kind words on to our branch. We look forward to serving you again soon!

• J

  Jace Hargrove
  1

  Tried to work with them for a car loan application, very poor communication and multiple times was told one thing and then told the opposite after the fact. Poor organization on their part led to my credit having to be run multiple times.

  Response from the owner

  Hi, Jace. We're deeply sorry about the negative experience you've had with us. We'd like to hear more about the situation and how we can improve. Please send us an email at [email protected] and we'll have a team member reach out to you as soon as possible. We hope to hear from you soon!

• D

  Danny Sanchez
  2

  The inside is clean and looks nice. The lines take way to long. Staff seem to be standing around, no rush on anything. Paid by the hour, and you can tell.

  Response from the owner

  Hi, Danny. Thanks for taking the time to leave us a review. We appreciate your feedback and we'll be sure to pass it on to our team. If there is any additional feedback you'd like to share, please send an email to [email protected] and we'll have a team member get in touch with you as soon as possible. Thanks!

• D

  Diane G Pulver
  2

  My application process went well for a Home Equity Loan. The Loan Officer told me that I didn't need to pay a couple of bills the following week because they were going to be paid off within the week with this loan. There seems to be a disconnect with the Loan Department and the Application Loan Officer. Evidently, this loan hasn't even been looked at, and I had to pay my bills (which one was late) that I was told not to pay. I am a little disappointed that the process is taking so long. There needs to be better communication between the person who takes the application and the Loan Department who approves it. Now, I have no idea how long it will really take.

  Response from the owner

  Hi Diane, we're deeply sorry for any miscommunication. We'd like to have one of our team members reach out to you to discuss your situation further. Please email us at [email protected] with the best way to contact you and we'll have someone give you a call as soon as possible. Thanks for taking the time to share your experience with us so we can improve!

• J

  Julie Down
  5

  I was there to make a payment on my Jeep. Julie told me about a free service where you guys will do it for me. I am in there every month to pay it but she was the first to offer it. Then she shared information on a Christmas CD and gave me a print out about it. I was on my lunch break so I needed to go but I plan on doing it and I'm gonna look for her. Everyone at that branch is nice but Julie seems interested in making things easier and BETTER for me and my money. She also thoroughly explains things. I didn't feel rushed like I sometimes do. I always get in her line when I'm there!!

  Response from the owner

  We're so grateful that you shared your experience with us, Julie! It's great to hear that Julie was able to help in numerous ways. We'll be sure to pass your kind words on to her and her team!

• K

  Kathey Mcmaster
  5

  The Millcreek Branch...there are not enough positive and good things to say about them. Service is always great and willingness to help and support their members, is always with a smile. Every experience is educational, as well...they have more than earned my business, for life.

  Response from the owner

  Hi, Kathy! We are thrilled to hear that you've had such a wonderful experience with our Millcreek team. We'll be sure to pass your compliments on to branch management so they know what a great job they are doing. Thank you for taking the time to share your experience.

• A

  Alexander Langenwalter
  5

  my partner and i met with serena this morning and it was easily the best sign-up experience we've ever had! we're super excited to have an account with a credit union that genuinely cares about their customers :)

  Response from the owner

  Hi, Alexander! We are thrilled to hear you had such a great experience with us and our team. Thank you for choosing us to help you with all of your financial needs and we look forward to providing you with excellent experiences for years to come. Thank you for your review and for taking the time to rate us. Welcome to Mountain America!

• D

  Dave Christensen
  5

  I have belonged to this credit union since it began business. Always had good service and the branches are clean and efficient. Online access is excellent.

  Response from the owner

  We're happy to hear you've enjoyed your experience with us, Dave! We'll be sure to share your kind words with our team!