Mountain America Corporate (not a branch) Monroe St, Sandy

Mountain America Corporate (not a branch) Reviews

• R

  Roscoe McNees
  1

  I applied for an auto loan with MACU and was approved. After the approval I set up delivery with the dealer and waited to receive the vehicle. After multiple delivery delays I cancelled my purchase with the dealer and let MACU know that the loan could be cancelled as well. MACU pushed back saying that they would need the check back from the dealer (who was having difficulty locating the check). Although MACU just as easily could have contacted the dealer and verified the cancellation of the purchase and then voided the check I had to jump through hoops with both companies and ultimately was able to get the dealer to find and return the physical check. MACU has since received the check and been informed again the loan should be cancelled. Instead, they have deposited the check to my savings with an extended hold (again this is their own check which they can verify funds on) and then failed to contact me to let me know what they were doing with the funds. Given the ongoing nature and back and forth to get this resolved (which it still has not been resolved) the service I would expect to receive from a credit union has been subpar. Roscoe P.

  Response from the owner

  Hi, Roscoe. We're very sorry to hear about your negative experience with us. We'd love to learn more about your situation so we can find the best way to help. Please email us at [email protected] with your contact information and we'll have a team member get in touch with you as soon as possible. We hope to hear from you soon!

• B

  Baylee Hatch
  5

  My cousin suggested we upgrade our credit union & bank with him at MACU, we are so grateful that we listened. The mobile banking application is flawless, easy to navigate & customer service is nothing less than amazing!

  Response from the owner

  Thanks for sharing your experience with us, Baylee! We look forward to serving you again soon!

• J

  Jr Giles
  5

  I have NEVER been more impressed with the customer service throughout a loan process, Mortgage Loan Officer Jennie Glade is AMAZING! Quick to respond, Outgoing, Professional, Easy to Communicate with & FAST, Courteous, etc. I have been dreading the whole refinance process, but she has made it pleasurable, I look forward to working with her in the future, brought 3 family members over from other credit unions & plan on getting another loan from her for a family member within the next year. THANK YOU Jennie & MACU!

  Response from the owner

  Thanks so much for sharing your recent experience with us, Jr Giles! We're happy to hear Jennie was able to help make your refinance process as smooth as possible. We'll be sure to share your kind words with Jennie and her team! Thanks again for reaching out!

• J

  Joe Allred
  1

  I will never use Mountain America Credit Union ever again in my life. Their mortgage agents are the laziest and worst workers in this field. We did everything right and on time on our side, always responding immediately and providing whatever was requested as soon as possible. We had to request THREE EXTENSIONS with the seller of the property we were trying to buy because of the agents procrastination. Our first agent, Bronson Buehner, was so terrible, and messed all of our info up from the very beginning, would never answer a phone call nor email or even try to help us. It got so bad they finally assigned us a new agent, Annabelle Medico who also never prioritized our situation and was terrible at communication. On the last day we had to get our Closing Disclosures from Mountain America, Annabelle called me to tell me we weren't getting the Disclosures, but instead we were being denied after dealing with their bull sh*t for 2 months, because of one little issue that should have been taken care of in the first few days of starting the loan process with them. We lost all our earnest money, plus paid for the appraisal on the property, and got TWO hard inquires on my credit for no reason. Nothing but a complete waste of time and money.

  Response from the owner

  Hi, Joe. We are very sorry to learn about your experience with us. Rest assured, we will pass your feedback on to our lending management team so we can look into this further and make improvements in the future. If you have additional feedback, please feel free to email us directly at [email protected].

• H

  Heather Hansen
  1

  Are used to love mountain America credit Union until I received a refund for $2800 for furniture I did not receive. Mountain America seems confused with the whole situation and still hasn’t credit me back my $2800 even though this happened in March. The company provided proof to Mountain America credit Union that they had refunded my account and I still don’t have it. I keep going in and hearing the same thing will get back to you. At this point Mountain America credit union has had my money since March, super shady!

• C

  Chelsea Selk
  1

  I will forever avoid using any MACU branch in the future. When applying to co-sign on an auto loan, I asked a specific question relating to my situation before submitting the application, and was told my concern would not affect my ability to qualify as a co-signer. They went ahead and pulled a hard credit check (which they are always plenty quick to do) and then I was not approved for the loan BECAUSE OF THE ONE SPECIFIC THING I ASKED ABOUT AND WAS TOLD WOULD BE FINE. I then proceeded to make THIRTEEN phone calls over the course of three weeks to try and resolve the situation. MACU offered no helpful solutions even though this whole mess was because of a mistake on their end. On multiple occasions I was told a representative would call me back, but aside from one time it always took me calling back or emailing to receive a response. I never even heard back from the original employee (I was told his name was Thomas) who misinformed me before submitting the application. In the end, we couldn’t move forward with the loan, and MACU didn’t do anything to make right their wrongs. Thankfully there are other competent credit unions in the area, and we will be taking our business elsewhere. I communicated with one individual (Kaylie) from the Sandy branch for most of the time I was attempting to resolve the issue, but will be posting this review with other branches in the valley, as the general MACU “customer service” line was also no help.

  Response from the owner

  Hi Chelsea, we apologize for the negative experience you had with us. We strive to always provide the best service to our members. If you would like to reach out to us at [email protected], we would be glad to have a service team member reach out to you and see what we can do for you in regards to this issue.

• J

  James Arvidson
  5

  Not much to say. Was there on business to discuss tech solution with executive team. They were very pleasant and professional people. This is the corporate offices. Not a branch.

  Response from the owner

  Thanks for sharing your experience with us, James!

• B

  Brad
  1

  This is easily the worst banking experience I have ever had. Darren Hill needs to get a new job where he can collect money without doing anything. I applied for a loan, spent hours and days filling out all the information and taking in my documents. As soon as all my paperwork was handed in I couldn't get mountain America to email me back or call me back. Finally heard back after months on something that should have taken days. Mountain America has gotten to big to care.

  Response from the owner

  Hi, Brad! We're sorry to learn of the frustration you had with our Sandy branch and your loan application. We'll be sure to pass this feedback on to our management team so that we can improve in the future. If you have any additional feedback, or if there's anything we can do to help you further, please email us at [email protected].

• K

  Kenny Brown
  5

  Washed the windows here .the security staff is great at what they do

• M

  Mike W
  5

  I was in the market for a boat loan and I honestly couldn't be happier with the service we received. Adi Menon at the Service Center in Sandy was extremely responsive, explained everything in great detail, and made the whole process a breeze. Do yourself a favor and see the difference in service and rates that you can get at MACU.