Moneytree W Sahara Ave, Las Vegas

Moneytree Reviews

• W

  Willamette Valley Painting and Construction
  1

  The most unprofessional waist of my time ever ! In a time of obvious emergency I am asked to not email documents but stand at a glass window like a prisoner with a keyboard and mouse accessible to me and the monitor on opposite side of glass as if I’m a danger to the screen. And told I needed to print multiple documents consisting of multiple pages with a computer that doesn’t even allow photos or documents to be viewed with the settings on the computer . So I was ignored by staff while I’m made to waist over 2 hours figuring out how to print documents I already emailed with a online application 2times. Let me remind you I’m not a computer person I work in construction. I am a Buisness owner from oregon in a state I’m not from at 5pm waisting critical hours only to be told after the teller throws out 99.9% of the documents I was asked to provide. She looks at one page of my 2021 tax returns says I’m not sure I can use them? (Most recent ones just filed last week?) she sees my company generated over $352,000 income and seeing as I had no start up loans no assisted and paid for all payroll and taxes out of my own pocket and we generously made donations and gave away labor throughout our first year. We happen to show a loss in profits. .. she takes 2 min to look at the document and says since this number is a negative we won’t be able to loan you the $300 to get home your asking for!!! Wow how unprofessional and outright embarrassing and rude! Not able to explain to me as why she came to that conclusion. I’m sure every company in the first year well 99% show a loss. And I’m sure money tree Itself has outrageous unnecessary purchases every year at the end of tax season in order to right off profits as to not have to pay taxes!! I’m highly disappointed and appalled at the lack of understanding or professionalism they show here! If your doing good and seem to be able to afford the loans and interest offered your turned down but if you look as though you might struggle or default, your offered is the max!! I will never return and never Refer anyone to this establishment. I would recommend spending your time somewhere else where they actually care about your situation and spend quality time to help you through the process instead of letting you waste valuable time in a time emergency.

  Response from the owner

  Willamette, thank you so much for posting your review. We are sorry that we didn’t exceed your expectations. We are committed to providing extraordinary service to all our customers, and we hope you’ll give us another opportunity in the future.

• D

  Danielle
  1

  Won’t cash money orders that are blank that I purchased myself and never used from two weeks ago- even with receipt attached -don’t waste ur time.

  Response from the owner

  Hi Danielle, thanks for reaching out. Please give us a call at 1.800.745.1011. We’d like to talk with you so we can learn more. We appreciate your feedback and are always working to provide extraordinary service.

• M

  Mimi Banks
  1

  SCAM!!! My boyfriend went to this place to cash a check, the man who was servicing him tried to charge him 50% of what the total amount of the check was. The check amount was $1,200, the man told him if he cashed it there he would be leaving with $600. People really have no decency even when running a business!

  Response from the owner

  Thanks for bringing this to our attention. We’re sorry you had this experience, Mimi. Please contact our Customer Service Team at 1.800.745.1011 to let us know what happened.

• U

  Uriel Cortez
  5

  Extremely nice staff, I called before i went in to see what i needed for a loan. And when I went in lee ann helped me she explained everything I needed to know and didnt take no longer then 10 minutes extremely grateful.

  Response from the owner

  Hi Uriel, thank you for your review. We're happy Lee Ann provided you with excellent customer service. We hope to assist you again in the future!

• J

  Justin Parigen
  5

  LOVE THESE GUYS!!!!! I have been a customer with them for 2 months now. I do mobile banking and receive my payment in handwritten payroll checks. Its cheaper to cash the check with them then deposit thru Walgreens etc than it is to JUST cash the check at the bank my company banks with. The Staff is very professional and courteous! They have been real solid too lately considering i lost some documents and the state of nevada takes forever to mail you your identification... Love these guys!!!! cant stress enough!

  Response from the owner

  Hi Justin, thank you so much for your positive review! We appreciate you choosing Moneytree to cash your checks. We’re glad we were able to help you and are here any time you need us.

• R

  Rick “Rick” Oner
  5

  I am a new customer to Moneytree. All I have to say is Anthony was of great help. He was very thorough with everything. No hassle or issues. Great job Anthony and thanks for your help. Your customer service is on point.

  Response from the owner

  Thanks for sharing your positive feedback, Rick! We’re happy to hear that Anthony made your first visit quick and easy – that’s our goal! We hope to assist you again in the future.

• A

  Adriana Ramirez
  5

  I went in for a money order and a gentleman by the name of Jorge A helped me. He was very kind and professional. He also gave me information about the process of sending money to Mexico and I will be returning to do so. Jorge was very helpful.

• K

  Katia Brasil
  1

  For a while I was happy with the service at this location until I paid once with my credit card and they didn't tell me that it would go in as a cash advance. They don't even have a display saying that it would go in that way. I have been paying cash advance fee for the longest time until I pay off my credit card. Second time the same manager I went to pay my loan and it was a hollyday on thanksgiving I was paying a week early but two days passing the 7 days because they were closed on thanksgiving. They charged me the full fee. After what they did to me with my credit card I think the correct thing to do was give me the credit for these days. I have paid double in fees on my credit card for what I had borrowed. When I complained to a manager - same one as before she offered me a 20 gift card to Starbucks. REALLY!!!!???lolol

• A

  Alysia Marie
  3

  Employees are very professional and nice, only downfall I can actually say is that they only take cash for money orders and they don’t have an atm within the facility. I asked if I can take out money and they said I couldn’t that I had to go to the bank or somewhere that withdrawals cash. It just baffles me because this is a MONEY CENTER and never heard of any other place that does this but ok.

  Response from the owner

  Hi Alysia, thank you for taking the time to let us know about your recent experience at our Branch; we apologize for the frustration you experienced. It’s our goal to exceed the expectations of every Customer and it doesn’t sound like that happened during your visit. We hope you’ll give us an opportunity to assist you in the future.

• w

  winnie walks
  1

  Called same branch the day after i got loan to close out completely. I was told i need to call customer service 800 number. Called them, they said cant use bank info, only debit card. Explained that most banks limit debit purchase and $2600 payment would surely decline. Rep told me to call my bank and have pre-auth in that amount, told her "ok, ill call right back". Called bank, called 800 money tree back. They said too late by 2mins they already processed my high rate payment for the month.

  Response from the owner

  Winnie, thank you for taking the time to let us know about your recent experience with our Customer Service Department; we apologize for the frustration you experienced. We appreciate your business – it’s our goal to exceed the expectations of every Customer and it didn’t sound like that happened during your visit. Our Customer Experience Manager will be reaching out to you. We hope you’ll give us an opportunity to assist you in the future!