Modern Nissan of Lake Norman Statesville Rd, Cornelius

Modern Nissan of Lake Norman Reviews

• K

  Kathleen Saavedra
  5

  We love bringing our vehicles to this location.

  Response from the owner

  Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. The Modern Nissan of Lake Norman Team

• T

  T G
  5

  The next time you are in the market for a new car, GO SEE ERIC AT MODERN NISSAN OF LAKE NORMAN!! This was my 6th car buying experience and was, EASILY, the best and most stress free one yet. Eric was extremely knowledgeable about the car (despite it not being a Nissan or something they regularly have on the lot) and was able to answer every question I had. He made the entire process seamless and went out of his way to be professional and hospitable. On that note, the entire staff was very courteous and professional. I couldn't be happier with my new car and I encourage you to check out Modern Nissan for your next car (even if you're not looking for a Nissan).

  Response from the owner

  Thomas, thank you for your kind words about our dealership! We appreciate you choosing Modern Nissan of Lake Norman for your purchase, and we'll be sure to share your comments with Eric. We're glad to know this was your most stress free experience. Enjoy your new vehicle!

• J

  John Sheffield
  5

  John Jacobs was very thorough with the information pertaining to the car and the process of purchasing the vehicle. His level of customer service is impeccable. After purchasing the car, he delivered it to my house, due to me not having any other way of obtain the car.

  Response from the owner

  We really appreciate your feedback, John. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, The Modern Nissan of Lake Norman Team

• M

  Maya Campbell
  5

  I had a recall on my vehicle. Your associates made it easy to schedule to get this matter resolved.

  Response from the owner

  We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. The Modern Nissan of Lake Norman Team

• M

  Mike Rains
  1

  Worst dealership I have ever dealt with once you have purchased. Do not purchase anything from this dealer online.I purchased a certified car after closer inspection I noticed the tires dont match the paint is chipped on the hood and to top it all the emblems have been painted with black spray paint. I have asked 2 other Nissan franchise dealers and had them look at my car. This would not have left that way from there dealerships. STAY AWAY when I asked dealer to fix these things after last post they blew me off an offered to trade it in at 40%loss again

  Response from the owner

  We appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, The Modern Nissan of Lake Norman Team

• T

  Terri Harden
  5

  My service at Modern Nissan of Lake Norman has always been exceptional. I live more than 30 miles from this dealership and have a Nissan dealership within 3 miles of my home, but I choose to go to Modern Nissan of Lake Norman for their customer service and quality of workmanship.

  Response from the owner

  Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Modern Nissan of Lake Norman Team

• J

  Julie Wagner
  5

  If you want a pressure free enjoyable experience when buying your car, don't look any further than Tim Nichol at Nissan...he was Amazing!! I was just looking but stressed, and Tim put me at ease and I was able to think and figure out what I wanted. He answered all my questions patiently and I did not feel rushed to decide...because of his ability to have me relax and figure out what I wanted, I was able to find and leave with the car of my dreams...I think he should train other salesmen on the correct approach to help the consumer find the right car to make them happy😊!!!

  Response from the owner

  Julie, we're glad to know that you were able to experience a pressure-free buying experience working with Tim! He will certainly be delighted to read your comments about him. We hope that you're enjoying your new ride, and we look forward to doing business with you again in the future!

• S

  Seth Siceloff
  5

  Great experience!! Stephen went above and beyond for us! He wasn't pushy and met our need with answering every question, getting back with me promptly, looking into options, and making sure that we were in and out when we came to purchase!

  Response from the owner

  Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. The Modern Nissan of Lake Norman Team

• A

  Anthony Tyler
  5

  Very friendly, great specials and pricing. They weren't pushy and worked hard with my financial situation. Bought a new 2015 Pathfinder Limited and it's been great so far. I highly recommend Kelsie in sales and Ken in finance. I look forward to servicing and future sales with the Modern family.

  Response from the owner

  Thank you for choosing Modern Nissan of Lake Norman, Anthony! We appreciate your kind words about Kelsie and Ken. We look forward to doing business with you again in the future as well!

• J

  Jalisa Nichelle
  1

  SALES: Firstly, I was bamboozled with regard to the price of the vehicle. The online price of the car was $13,145. The screenshot was taken on the EXACT SAME DAY that I went in to purchase the car: 9/3/19. As you can see, I paid $13,666.96 for the car. That is $521.96 MORE THAN ADVERTISED. Should I have been more observant? Yes, but it was my first car purchase and my naïveté let me believe a salesman would be honest. Yeah, I know. Not to mention, that same salesman told me that he "knew a guy" that could tint my windows for $200 (or $100, can't remember but it was either) and come to find out, it came with the purchase of my vehicle. A higher up happened to tell me about the free (or "included", rather) tinting in conversation a couple of days later. How sad is that? SERVICE: I had three issues that I noticed upon completion of my purchase. 1: a rattling sound when I drove my vehicle without music, 2: my car shakes when I turn on my a/c, 3. it was a terrible burnt rubber smell after driving for a while. Naturally, I wanted these things to be fixed while in warranty so I took the car back immediately. Issue 3 was fixed effortlessly as I had a cracked reservoir and the liquid was leaking onto the hot motor, causing the smell. It was replaced. Issues 1 and 2, I still remain to this day. They put 40 miles. FORTY MILES on my car, just to tell me that they couldn't figure it out. -_- 40 miles is utter ridiculousness but the ridiculousness reaches a new level when you don't even deduce the problem. I really haven't driven anywhere since March 2020, but now that everything is opening back up, and I'm traveling more. The issues have re-emerged and the disappointment from this company has also came back to mind. Beware that you will be taken advantage of in the sales department so if you MUST patronize this business, PLEASE DO NOT BE "GREEN." Pay attention to the numbers, read through the contracts, be diligent in protecting your interests because that is not a priority of Modern Nissan of Lake Norman.

  Response from the owner

  We acknowledge your review and are currently looking into the events you’ve detailed.