Missoula Mortgage Inc South Ave W, Missoula

Missoula Mortgage Inc Reviews

• A

  Ashton Sanders
  4

  Edit: Long story short, I'm removing my 1 star rating as our buyer has shown they were satisfied and I am well over the pain from the difficult process. Good luck to you. Longer story: Our buyer used MM to buy our house on a 70 day close. Everything was fine until our first appraisal came in a little bit late (maybe 5 days before the close?), but was over our asking price, so everything seemed great. For some reason (my realtor was told because our hobby-horse property had very few comparables in the area), MM decided to get an appraisal second opinion. They wouldn't even need to come on the property (which seemed weird?). This second appraiser, drove by the house, and then wrote up a complete appraisal which was full of factually incorrect statements and was well under our asking price. (~25% under if I remember correctly.) We brought the information to realtors and those in the mortgage business, who all found this second appraisal completely absurd. (One of the most popular mortgage companies in town, who's been doing business there for 20+ years said this second appraiser is black-listed by most local mortgage companies as he's often way off.) MM did approve a third appraisal (Thank you!), which did come in much closer to our asking price. And we did finally close 45 days after or original close date (which was a 70+ day close). Our realtor did a good job of getting as much information as she could about what was going on. We were in communication with our buyer during the entire process, and we often had information before she did. It seemed at the time that she felt the same we did: furious. I can completely understand when an appraisal comes in under what we think our house is worth. I'm not a realtor or market appraiser. But when we have a 70 day close, and we need three appraisals, something didn't go right. To summarize, I'm sure MM works hard and means well, but they made some mistakes which delayed us 45 days, and caused us a fair deal of financial pain. Original Post: Through their slow response and bad planning, our close date was pushed 45 days past. Poor communication with no explanations of why things were not going to plan, and difficult to reach. Use anyone else.

  Response from the owner

  Ashton Sanders was never a client of Missoula Mortgage. Ashton Sanders is upset because he put his house on the market for significantly more than what it was worth. Three appraisal reports couldn't support the value that he was asking for. It was a unique property and it did take extra time to complete, however, Missoula Mortgage actually completed the transaction. All the while, I personally communicated with both the Seller Agent and Buyers Agent numerous times to keep them fully informed. At any time, Mr Ashton could have chosen to re-negotiate the sales price or cancelled the entire transaction, but he refused, and allowed additional appraisal reports to be completed. Eventually, my client purchased his house for less money than his asking price. Missoula Mortgage has been in business since 2001 and has successfully completed thousands of transactions on time. We pride ourselves on being able to provide excellent customer service to those who are actually our customers.

• R

  Renee Beaubien-Baerresen
  5

  Jesse Strang, the owner worked diligently with us on very difficult property to purchase, due to lack of comparables in the area. Our Mortgage lender required and denied our loan due to 2 VERY different appraisals, in value. A third appraisal was decided upon to do, by the Mortgage lender, and Aporaisal board. This process was quite difficult, yet Jesse stood strong and persevered through, in order to purchase this property. Thank you Jesse!!!

• B

  Baldy
  5

  Cathy is the best. Super quality service, honest, and efficent. You won't be disappointed!