First Security Bank Dearborn Ave, Missoula

First Security Bank Reviews

• c

  cliveowens jr
  1

  I'm always treated like a second class person at this bank in particular. It's not customer service, it's more like "what do you want, and tell me where everyone can hear your business." It's annoying and discriminatory. I love my person, but my person was not available today.

  Response from the owner

  Hi Clive, we are sorry to hear that you’ve had this experience, as our intention is to deliver the highest level of customer service to both customers and non customers. We are unable to find you in our system, please feel free to contact me at 406-543-1346 so that I can discuss this matter with you further. Thank you, Tricia Hightower, SVP Retail Banking Manager

• N

  Nonmi Hiseddeo
  2

  This rating would've been higher, except that on 24 March 2021, a teller at one of the branches (I wasn't told which branch, only that old checks are honored or not at the teller's discretion) honored a check I had written to the Missoula Finance Office on 24 August 2020. The check was for my sewer bill, written for $92 and change. I had just returned home from a vacation and only had $3.34 in my account, but the teller saw fit to put the 9-month-old, deader-than-a-doornail check through my account. By the time I found out, I had massive overdraft fees. The fees were reversed, when I called the 800 number in Wyoming and the person there saw what happened, how old the honored check was, but that didn't change the fact of what that teller did. I complained to two different branches, two different managers, both of whom promised to investigate. Yet, I heard nothing back. Judge for yourself if the teller's action was reasonable or not. It'll stick in my craw for a long while to come.

  Response from the owner

  Nonmi, we are sorry to hear that you’ve had this experience, unfortunately we are unable to find you in our system under this name. If you are a First Security Bank customer please feel free to contact us at 406-728-3115 and we will be happy to discuss this matter with you further.

• D

  Deanna Smith
  4

  Have banked here for many years. Much of my banking happens on a Saturday, would be very helpful if you had more than 2 branches open on Saturdays and/or extended your hours/ had more people working. Very long waits at North Reserve location.

  Response from the owner

  We apologize that your wait on Saturday was longer than anticipated and we certainly recognize that we have limitations with our available drive thru lanes during the weekend. As our lobbies continue to be closed during the pandemic we are continuously searching for ways that we can be more streamlined in our drive thru lanes so we can continue to provide our customers with exceptional service. We will certainly take your suggestions into consideration and please feel free to call me directly at 406-543-1346 if needed. Thank you, Tricia Hightower, SVP Retail Banking Manager

• K

  Ken Provins
  5

  I had a wonderful experience opening up a checking account at this branch across from the mall. Teresa (hope the spelling is correct)? greeted me at the door and her demeanor and kindness helped me feel comfortable and relaxed .She talked me through the process with professionalism. Thank you Teresa and First Security Bank. Ken P.

• X

  Xavier *The Diamond Prince* Xtravaganza
  5

  Ive always enjoyed working with first security bank. They are a great team. Its definitely one of Montana's best financial institutions.

• K

  K A
  1

  Always loooong lines, wait time is atleast 20 minutes Not very good customer service in the drive thru......need more training on both. Miss my other location (under construction)!

  Response from the owner

  Hello, we’re sorry that you’ve had to experience longer than typical wait times at our drive-thru. As you know, COVID has taken its toll in every aspect of business, including banking. We are doing our best to stay staffed and as “essential employees” we are having to pull every single resource available to accommodate our customers as best as we can. The construction project is finished at our Southgate location, but due to COVID we have had to temporarily close down the teller line and drive-thru. Thank you for your patience and understanding our situation.

• J

  Jacob Gardner
  4

  Confusing to find as another branch of First Security is across the street. Same sign but the other states real estate lending on entrance only. Needs to differentiate signage from each other.

• D

  Diana Morey
  4

  Have always enjoyed working with the people at this bank. Any branch.

• P

  PhilandKala
  5

  This is another awesome branch. The tellers are really friendly and polite. I never have an issue.

• R

  Rachel Phelps
  4

  The tellers are friendly. Jerry is my favorite. He knows what he's doing. Very happy this is my main branch