Mission Federal Credit Union Telegraph Canyon Rd, Chula Vista

Mission Federal Credit Union Reviews

• E

  EA S. Gutierrez
  5

  People there are Awesome so as the Branch manager, knows and cares for the needs of the his members. Loan team are awesome, we never had any bad experience with them, they are very knowledgeable and patient, they know what they are doing. You guys are the best!

  Response from the owner

  Hi EmilyAnn, thank you for the positive review and your membership. It is our pleasure to serve you and we are happy to hear that you have had a great experience! Your feedback has been shared with our management team.

• A

  Anh Nguyen
  5

  Adrian is the utmost professional and is as timely and communicative as you could ask for. He went above and beyond in helping me with all the various available options needed on my journey in re-establishing my credit from scratch again. Set an appointment with this gentleman and you will get a very in-depth and knowledgeable customer service experience.

  Response from the owner

  Thank you for your feedback, Anh. We are happy to hear that you had great experiences banking with us! It is our pleasure to serve you. Your review has been shared with our management team.

• i

  i andi (iandi)
  1

  If i could give no stars i would! I have been a mission fed member for 8 years always had the greatest customer service until I came to this branch. I went through the drive thru today to transfer money from my account to my daughters account both of us mission fed members. A lady name Alyssa working the drive thru with absolutely no customer service skills was completely rude. I did not have my daughters account number on me but i do the some transfer every month with out the account number they look at my account type in the amount i transfer monthly it comes up and they do it Been doing it for years and never had anyone tell.me the could not do it. She already looked perturbed wheb i came up to the window and was walking away was completely rude as she told me I can't help you. I told her I do this every month you are the first person who has ever told me that. Is that your own rule because you don't have the time to have good customer service. She has a terrible attitude and as a manager myself not someone I would want representing my company. I drove off went to the one on H street the lady transfered the money from my account to my daughters without me giving the account number but with her looking in my account took her all of 2 seconds its obvious Alyssa needs more training on customer service. I will not be using this branch ever again. Alyssa was my FIRST bad experience with Mission Fed!

  Response from the owner

  Thank you for your feedback and membership, Victoria. I apologize for the poor experience you had today. Your review has been shared with our management team.

• A

  Aerianna Green
  1

  I was actually thinking about becoming a member until the experience my sister had today. I bank at a different bank but I have NEVER had a teller or any other member of my bank speak to me the way the person spoke to my sister today at your location on telegraph canyon road Chula Vista. I think her name was Elisa ( drive thru) she was rude did not smile and j7st did not belong there. I have been with my sister several times when she makes this transaction an she has never had a problem. I have even deposited funds into my nieces account . Thank you an I SURE hope some type of action is taken.

  Response from the owner

  Thank you for your feedback, Aerianna. I apologize for the poor experience you had with us. Your review has been sent to our management team.

• M

  Maria Zermeno
  5

  Great service Mission Fed has always helped me save money when I needed it most. I feel safe with them.I do all my banking with them online.

  Response from the owner

  Thank you for your membership and feedback, Maria]. We appreciate your business and it is our pleasure to serve you. Your comment has been shared with our management team.

• D

  Delfina González
  1

  The rudeness of the Manager .the shortened office hours forced me to close my a Counts and take my monies somewhere else. There is a sign that say kindness is mission federal. What LIE

  Response from the owner

  Thank you for your feedback, Delfina. We are very sorry to hear that you had a negative experience banking with us - your business is important to us. Your review has been shared with our management team.

• M

  Mi Lez
  5

  The branch manager was so helpful,polite and informative,made my transition from Tennessee to San Diego wonderful!

  Response from the owner

  Welcome to Mission Fed, Melissa! Your review has been shared with our management team.

• O

  Oz Tambo
  1

  Feel like you are imposing ....... When you see employees talking about personal stuff while customers are waiting .. Not a good experience.. Long lines Poor Service Not a place where you feel welcome..

  Response from the owner

  Thank you for your feedback, Oz. I have shard your review with our management team.

• R

  Ryan Taylor
  4

  Great personal banking, do your business banking elsewhere. Everyone should have a good credit union

• J

  Javier Villanueva
  1

  Terrible customer service. Unreliable with deposits of checks. They take your money.

  Response from the owner

  I have shared your review with our management team.