Mission Federal Credit Union Avocado Blvd, La Mesa

Mission Federal Credit Union Reviews

• N

  Not Nice
  1

  Let me start off by saying I've only been banking with this branch for a few months and up until the visit to this store I was very pleaseed. I came into this location to deposit a check to start the one teller that was helping me was very nice up until he went to get a manager approval from Ogy Muster due to the fact that it was a high dollar amount, as I was waiting I noticed the teller and Ogy come out of a room and I'm not sure what the issue was but Ogy approached me very aggressively in a room full of people including tellers and basically was yelling at me saying I brought a check that was altered as I was trying to explain to him what it was he loudly said I know the person that wrote this check very well and you need to have him call me and that I was to leave the site, I was taken back as I was about to say something he rudley walked away I asked his name or for a card he walked into his office and slammed the door in my face I went to the teller that was helping me and said he isn't supposed to do that and the male with a horrible attitude said he can, and the other tellers began to chime in saying things things like he said what he said now you can leave, and another saying he nor we have to give you anything and much more I called and made a report thru there 1800 number as well, this is by far the worst customer service I've ever had and not to mention, Ogy worked at another branch and the person who wrote the check I was going to deposit was a great customer with many accounts something happened accounts were pulled and Ogy was let go so he has a grudge and because he seen the name on the check that was the reason for causing a scene and embarrassing me. I was able to go another location and they helped me right away so the accusations Ogy Muster claimed were false, there's no reason for anyone especially a manager to treat or embarrass anyone the way that Ogy did.

  Response from the owner

  Thank you for your feedback. We are sorry to hear that you had a negative experience banking with us. Your review has been shared with our management team.

• R

  Rocio Franco
  5

  This branch is the best. The communication, the energy they display, the way they help, the way they talk to you and make you feel its not just a place that you do your business, it is a place that makes you different walking in and out. Great job Ogy and the team there.

  Response from the owner

  Thank you for your membership and positive review, Rocio! We are happy to hear that you had a great experience and it is our pleasure to serve you. Your feedback has been shared with our management team.

• c

  cindy west
  5

  I really love Mission Fed in Rancho San Diego OGY MUSTUR, this manager really rock and rules he is so sweet every time I go into the bank he always welcomes me with a smile and he always remembers my last name which makes me feel real comfortable I feel like they really know me there as my friends in my experience every time I go there it’s just wonderful I will always bake at Mission Fed I will never change my bank I love them so much thank you Mission Fed and everybody there in Rancho San Diego I love you

  Response from the owner

  Thank you for your membership and feedback Cindy, we are thrilled to hear that you have had great experiences in one of our branches! It is our pleasure to serve you. Your positive review has been shared with our management team.

• K

  Kislev Herrera
  5

  I love coming to RSD branch! The managers and the team are full of energy, smiles and always happy to help! You can tell that they care about you. It makes a difference to bank there.

  Response from the owner

  Thank you for your membership and the positive review, Kislev! It is our pleasure to serve you. Your feedback has been shared with our management team.

• P

  Pete Marron
  1

  Pretty terrible, I wish I would have read the reviews before opening an account

  Response from the owner

  Thank you for your review and feedback, Pete. We are sorry to hear that you had a negative experience banking with us. Your review has been shared with our management team.

• B

  Benjamin Choularton
  5

  For nearly two decades, I've enjoyed pleasant experiences at every branch location visited. Now, for the first time, I have a favorite branch location. Facing an unusual financial situation with looming deadline, it was resolved within two visits. Adam, a manager, was generously helpful, along with several staff, all of whom were also informative, friendly, and superlative in their work. Glad to be with Mission Fed.

  Response from the owner

  Thank you for your loyalty, membership and feedback Benjamin, we are happy to hear that you have had a great experience! It is our pleasure to serve you. Your review has been shared with our management team.

• C

  CamCANTRUN
  1

  Possibly the worst communication I've ever received from a business regarding money. Made me come back and forth from my house twice and misinformed me as to what documentation was necessary TWO TIMES. Three different people told me three different things and all three were wrong... odd.. I expect competency from the companies I do business with, and this branch showed no such thing.

  Response from the owner

  Thank you for your feedback, Cam. I have shared your review with our management team.

• D

  David Soto
  1

  I came into the branch on April 30th around 3:30 to get some info and pay off my car. The teller 2335 is the one that helped me. She mention my other car loan was on Auto Payments. The bill comes due and goes into a late fee. Thank you Mission Fed!

  Response from the owner

  Hi, David,. Thank you for your feedback. I have shared your review with our management team.

• M

  Marla Baker
  5

  From the managers to tellers they go over and above to meet my personal needs So nice and professional

  Response from the owner

  Thank you for your membership and positive review, Marla! It is our pleasure to serve you. Your feedback has been shared with our management team.

• C

  Carlo Moran
  5

  Came in to make a withdrawal and got myself a checking account too! Ericka was amazing and so nice.

  Response from the owner

  Thank you for your feedback, Carlo. We appreciate your business. Your review has been shared with our management team.