Midwest Heritage Ep True Pkwy, West Des Moines

Midwest Heritage Reviews

• T

  Tom O'Mara
  1

  I have never had such bad service from a bank before. I have spent 3 days trying to be able to use the online banking. I was locked out of making payments. I contacted the bank to get help. I was passed on to someone else. This person couldn't figure it out, and told me they would call me back with a solution. They never called me back. The next day I drove across town to the bank to get help. They could not help me. I received a call from another person. This person said they sent me information through email. On the third day I tried to get access to my new password. The instructions were to send me a text message to my phone. My phone wasn't listed, so I can't get my one time code. How in the HELL is anyone suppose to run a business like this???? To top it off I am the Administrator of my account. If this is the way this is going to continue, I will be moving money to a bank that has their electronic banking figured out!

• M

  Mama Guzman
  1

  Customer service and communication lacking. Seriously gone down hill over the years. Definitely don’t place your business account here.

  Response from the owner

  We are sorry to hear that you have not been satisfied with our recent service. We care about providing the best experience possible for our customers and want to work to make this right. A team member will be reaching out to address your concerns.

• c

  charlotte Ayers
  5

  Using Midwest Heritage for my mortgage. Zach, our loan officer has been wonderful to work with. Highly recommend.

  Response from the owner

  Thank you for choosing Midwest Heritage, Charlotte! We are glad to hear you had a good experience with Zach.

• B

  Betsy Vaquerano
  5

  I enjoy banking with them. They are so kind and helpful.

• m

  mark parker
  5

  Awesome Bank with very friendly employees!

• D

  Danny Owens
  5

  I like how nice they are towards people :)