U.S. Bank Branch 50th St, West Des Moines

U.S. Bank Branch Reviews

• T

  Taylor DeHon
  1

  Went in and paid off 39,000 and the check was cleared 1/4/22. I've called this branch numerous times and no one answers. I've called the 800 help line number and always get a go around answer about where the title is. It's been almost 2 months still no title for a vehicle that has no remaining loan balance. I've been told it's in the mail. Then early this week the dmv had an e title. I call dmv and nope their records indicate us bank hasn't released it. Then call 800 number again saying oh we will send you an email your title is being perfected. Absolutely, unacceptable for this to be happening!

  Response from the owner

  Hi Taylor, thank you for reaching out about the delay in receiving the title to your vehicle. We certainly understand the concern and frustration this can cause. We would be glad to review your concern and offer our help in any way we can. Please send us an email with your phone number and reference #0553 to [email protected], once we have this information we will reach out within 48 business hours. We look forward to an opportunity to further assist you. All the best, ^Kortnee

• K

  Kristine Milburn
  4

  Updated: I removed my previous review since US Bank has been responsive following the response to my initial Google review. With grace and understanding as to the difficulties opening up a business post Covid, I have moved from one start to four stars.

  Response from the owner

  Hi Kristine, thank you for reaching out. We're sorry to hear you are having a difficult time contacting your branch. This branch is open Monday-Friday 9AM-5PM and Saturday 9:30AM-12:00PM. We would be glad to assist you with reviewing the letter you received and getting you in touch with the branch. Please send us an email with your phone number and reference #1142 to [email protected]. Take care, ^Kortnee

• m

  mrn
  1

  Nothing like being in customer service and never being open when people need you. For people who want your money: they don't make much of an effort. EDIT: In response to the owner's response: I have done everything that I can online and was told to go to my local branch quickly to finish the process. I am able to bank completely online through other organizations and have no trouble completing things at other banks. Every time I have a problem, it is with US bank.

  Response from the owner

  Thanks for reaching out and for providing us with your review. I'm sorry to hear that you've had difficulty reaching help when you need it. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• T

  Tam Nguyen
  1

  This branch has really low wall on the right side of ATM machine lane, and it’s hard to notice at night. It crashed my car.

• C

  Christopher Erickson
  1

  Worst US Bank I’ve been to. Seems like every time I’m in here there is some kind of issue. ATM is always out of service. The waits are unreal at this location. I’ve literally had to wait 20 plus minutes on multiple occasions to make a withdrawal or deposit in the lobby before.

• Z

  Zach Kirschner
  5

  We've been U.S. Bank customers for over a decade, and we've used this particular branch for a few significant things (well, significant for us!) over the past couple years. Excellent customer service! This last time it was Sheldon providing guidance ---thank you Sheldon!

• A

  Alex Zinchenko
  2

  One of the worst US bank customer service groups here. Never know anything. Always gotta get redirected. So dont go here if you might need customer service

  Response from the owner

  We're sorry that your recent experience with us was less than desirable, Alex. We’d like to hear more so we can address the service provided to you appropriately. If you'd like, please send us an email with your phone number to [email protected], including reference number 4614. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• k

  kelsey H
  1

  Waited 10 minutes to make a deposit while two tellers worked on other things. Finally left without making a deposit when the line behind me had grown to 4 and not one teller was moving.

• w

  w h
  1

  5pm drive thru closing time, seriously?? I thought industry standard was 5:30..

  Response from the owner

  Hello, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative regarding the hours of the drive through, you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• M

  Matt Tappe
  2

  The “24hr” full service ATM is down constantly but the people that work here are solid; fix that thing!