Veridian Credit Union Ep True Pkwy, West Des Moines

Veridian Credit Union Reviews

• K

  Kristine Milburn
  4

  2018: Not the friendliest manager (experienced some microagression), but the staff are efficient. 2022 UPDATE: As the staff has changed, I have noted an improvement in overall friendliness and helpfulness. The new manager is kind and does not overtly engage in microaggressions.

  Response from the owner

  Hi Kristine. Thank you for sharing your feedback. We will pass along to the branch manager. -KK

• P

  Putri Sari
  5

  Shout out to John Moore (Mortgage Specialist)!!!! Thank you for your patience with the gazillion questions I had. I was calling for information on what I need to do to get a loan for a custom build dream house. He was extremely knowledgeable, super direct, helpful with every suggestions possible to achieve my goal and not once did I feel rushed or pressured. Thank you so much for your time yesterday, you are greatly appreciated sir!!!! **Highly recommended!!!!!!!!!!** I also bank here and every single experience I've had the past few years have been phenomenal as well. Thank you for all your hard work, friendliness, and promptness.

  Response from the owner

  Thank you for the kind words, we appreciate your business! -Kristin

• J

  Jason Clements
  3

  I have been a member for a long, long time. You are just a number there. Nothing matters to them except your credit score. But all financial institutions do the same so... they all stink. As far as this branch, I've had the good and bad experiences.

  Response from the owner

  Hi Jason. Thank you for sharing your experience. I have passed your feedback along to the branch manager. -KK

• T

  Teri Woods
  5

  Veridian goes above and beyond for all their customers... They treat you like family.. Neil Kennedy makes everyone feel like they dealing with a small town bank... Neil is at the EP True branch and has trained his staff to do the same. Absolutely love my Veridian Credit Union!!!

  Response from the owner

  Thank you for the kind words, Teri. I will pass along to Neil and his team. -KK

• T

  Talks In The Streetz
  1

  I received a notice that my bank account was being charge on my phone. On my way to work i went to atm machine and try to deposit money into atm machine i couldn't deposit money. So on my way to work ill stop by and try branch on Ingersoll and was still unable to deposit money. So next morning When I woke up I was charged 32.00 insufficient cause I was unable to deposit money into there machine to correct my balance before being charged a insufficient fee. I'd was told I could deposit money into my account at atm thats lie and people at this branch they alright. Not such a friendly atmosphere. I really don't see nothing GOOD about Veridian Credit Union

  Response from the owner

  Thank you for your feedback. I apologize you had issues with your ATM deposit. In addition to ATM deposits, all of our branches also offer night drop depositories and those deposits are posted the next business day. Please reach out if we can be of assistance. -KK

• R

  Response
  5

  I have been using veridian for years now. They have always been great. Especially Jeff boyer at the ep true branch. He is a loan officer that goes above and beyond for everyone. I have met other people that know Jeff through banking here and they all have the same experience. He will help you with ANYTHING! I have never had a bad experience with anyone at this branch and sometimes drive out of my way just for them. Thanks to all for making my banking experience awesome.

• r

  russ gibson
  1

  The only reason that this is a 1-Star review is because there was not an option for 0. The level of ineptitude in handling even a simple request is beyond the pale. My wife had a serious lapse of judgement in choosing this credit union as the home for our HSA since it was in theimmediate proximity to her employer. What a mistake! The simple process of adding me onto the account and acquiring a debit card for same has involved two trips to the credit union that have involved ridiculously long waits and that have resulted in no resolution, DESPITE THIS BEING A VERY SIMPLE REQUEST. On trip one, we filled out and signed the necessary form in front of a teller and waited 20 minutes to see someone. Having no more time available to wait, we were assured that I could just swing by and pick up my card at a future date. I did so this morning and guess what? Nope! Don't even show me on the account anywhere. Do yourselves a favor, RUN, DON'T WALK PAST THIS PLACE! There are several very good credit unions in the area, but this certainly isn't one of them. Their teller staff are as incompetent as I have ever had the displeasure of dealing with. Definitely moving this account!

  Response from the owner

  Russ, thank you for taking the time to share your experience. I apologize that you have had a poor experience with us. I have passed your feedback along to the manager of the branch. -KK

• t

  titopaul09
  5

  After having a tough time figuring out the deposit method at the ATM, the team at Veridian was able to assist in allowing me access to my funds sooner than expected. Thank you for going the extra mile.

  Response from the owner

  Thank you for updating your review. We are happy to hear a solution was identified to get you access to your funds. -KK

• K

  Kevin Halfpop
  5

  Best credit union I have ever been a member of.

  Response from the owner

  Thank you for choosing Veridian, Kevin. We thank you for your review. -Kristin

• J

  J Mc
  5

  I had a really great experience at my bank. MY tellar went above and beyond for me. Thank you, Nyamal for the great service

  Response from the owner

  Thank you for the 5-star review and the kind words! I will pass this along to Nyamal's manager. -KK