MidWest America Federal Credit Union - Lima/Dupont Office W Dupont Rd, Fort Wayne

MidWest America Federal Credit Union - Lima/Dupont Office Reviews

• K

  Kelly Green
  5

  MWAFCU has taken care of our family since 1995 - mortgages, car loans, savings, checking, debit cards - without any of the poor ratings a read in these reviews. The staff is exceptional and caring - very good institution.

  Response from the owner

  Thank you so much for the kind words. We are really appreciate the time you took to write this positive review and hope to continue serving you and your family in the future.

• J

  Jennifer Boone
  1

  I am a recent widow and just moved to Fort Wayne. MidWest was highly recommended by my son in law. I tried to deposit a check from another financial institution that was made out to myself and my deceased husband. Even though I had a death certificate which the teller and branch manager read, they refused to deposit the check and I was told to try my previous bank which is over an hour away. They were extremely insensitive to my unique situation. I truly regret choosing MidWest.

  Response from the owner

  We are disappointed to hear that you did not have a more positive experience with us at our Lima/Dupont Office. We think there may have been a misunderstanding between you and our staff as to what you needed and what we could provide. We apologize for the inconvenience you experienced. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please reach out to us if there is anything more we can do and please accept our condolences.

• T

  Tonya Schnitz
  5

  I love the staff at this location! They are very friendly and kind. They really care about myself and my family. I have been with Midwest America for 30 years I have never had any issues that couldn't be overcome. They have been very understanding and helpful every time I've had anything come up. I would highly recommend this facility to other people. I also have had numerous loans and mortgages throughout those years and everything has always been dealt with very professionally.

  Response from the owner

  Tonya Schnitz, thank you for your kind review; we are happy to pass along your comments to the team here at our Lima/Dupont Office. We look forward to your next visit. Take care!

• B

  Brittany Huffman
  1

  Horrible customer service! I just made a cash deposit and I was told that they couldn't take rolled coin because of COVID-19. I also had loose change, which she counted and took. How does this make sense??? I called in and spoke with the branch manager and she told me that they weren't supposed to be taking any coin at all, and the only reason the teller did was because she needed quarters in her drawer. So, the teller made an exception to the rule cause it benefited her, but to not deposit the rolled coin cause it would benefit me? So much for credit unions being all about their members???? Guess I will have to take my accounts someplace else!

  Response from the owner

  We regret to hear that your recent experience was anything but exceptional. Unfortunately, we are unable to take large amounts of coin during this time due to COVID-19 (rolled or unrolled). After speaking with the branch, the teller’s intention of accepting the loose coin was to do it as a courtesy because of the smaller amount. We will use your comments to refine our efforts so that this doesn’t happen in the future. Again, we apologize for the confusion.

• F

  Fabrisio R Salinas
  5

  Very quick loan process and approval with the local best interest rate

  Response from the owner

  Thank you for your excellent review Fabrisio. We're glad we were able to get you a loan in a short amount of time with a great rate.

• D

  Doreena Bowser
  2

  The tellers there are rude as can be, I'm almost sorry he has a loan with these people, we know now that we won't be back after he pays this loan off. I've never been treated so rude on our first trip to a new facility. I thought about opening up an account there and I'm glad that I know how they are because there not getting my business or my money.

• D

  Denver Smith
  1

  I've been a member at this bank for over 3 years. Recently when I tried to eat out my card was denied. It turned out they canceled my card for suspicious activity and didn't bother to call me in the 15 days that it was inactive. I called the fort wayne branch and after about an hour on the phone I was notified that I need a new card. They told me I'd have to get a new card at one of the branches or wait two weeks. I asked if I should come to the fort wayne branch to get it and they said columbia city had a machine. I get to columbia city after running errands in Fort Wayne all day. When I arrive they told me the machine that activates new carss doesn't work. It also didn't work 3 YEARS AGO WHEN I JOINED. I'm low on gas and work at 4 A.M. And I repeat because they apparently don't have system for when they randomly decide a purchase could be fraudulent. I have been without my debit card for 15 days. 1 5. am actively searching for a new bank.

• A

  Aubrey Thorpe
  1

  If I could give zero stars, I would. HORRIBLE customer service no matter who you talk to- in person or over the phone. The last straw for me was that I was charged a fee for something that was plainly NOT my fault and they even said so. But they still would not refund the fee. I said I was going to close my accounts and they said "go for it." I am astounded by the lack of professionalism from this company and the incredible incourtesy I received as a customer there. I would never recommend this bank to anyone.

• C

  Connie Miller
  5

  every single person in there is positive upbeat and they know you by name I cannot say enough about their service as they have even stayed after hours to help me close a mortgage. Thank you June and Deb and all the girls you're wonderful

• D

  [email protected] Danchalf14
  4

  Weve been with this credit union since 1986 in all that time weve never seen the problems that I have read in these reviews. The credit union has been good to us.

  Response from the owner

  [email protected] Danchalf14, thank you for your kind words and this wonderful review!