Partners 1st Federal Credit Union W Dupont Rd, Fort Wayne

Partners 1st Federal Credit Union Reviews

• J

  Jim Jackson
  5

  The people are always friendly. I havent had any mistakes on banking whatsoever. I really like the new redesigned website. The online banking is much easier than before. I like the fact I can seen what cards are attached to my accounts. I can disable cards if I want. The ability to transfer money from Partners 1st to other banks is real simple to do. It avoids writing checks to people or going to the ATM. Overall it has an excellent experience!

• A

  Amanda Chappell
  3

  Partner’s 1st CU has a lot of amazing benefits and I’m glad my husband & I chose to use them for our checking, savings and car loan. Unfortunately, when I signed us up for our account (checking & savings) I requested for my husband and I to both have debit cards and for a box of checks. We only received one debit card for me, no checks and no extra debit card for my husband. It is unfortunate that it takes 7-10 business days to receive all of these things, when I already waited 1.5 weeks to receive it before. Overall, we will have had to wait 3 weeks approx to receive both debit cards and our box of checks. The CU location itself is very nice and everyone is friendly!

  Response from the owner

  Amanda, sorry for the delay on receiving those items and the missing card. We will look into this to see why it happened and if there is a way to speed up that processing time going forward.

• T

  Tom Moody
  5

  I have to say, I have never been treated so well or looked after by any other loan officer in such a manner. Cynthia V. is AMAZING! She will make sure you have covered every angle option and detail. We were recommended to her by Best Deal Auto in Auburn Indiana for a truck loan. We got what we needed and then some. I foresee a long relationship with this Credit Union.

• A

  Anthony Carkins
  5

  Osvaldo aka "Ozzy" is perhaps the greatest employee here for his help in securing our home after a stressful process and kept my whole family in his thoughts. Highly recommend this bank!

• L

  Lauren Lydon
  1

  Not happy with this location. Definitely not the same caliber of customer service as other branches. The tellers are good; the management and loan people all need retrained. I would avoid unless you enjoy empty promises, long wait times and excuses.

• C

  Caleb Blevins
  2

  The people are always very polite when I walk in, however I HATE their online banking app. It's slow and hard to navigate. When it gives me an available balance, it is never my available balance. Overall, an awful job on updating the new website and online app.

• f

  fz 0niner
  5

  Partners 1st worked for me great. I highly recommend paying them a visit, I'm very positive that they will be able to help you and get you in the right direction like they did to me. Cynthia is the manager there and she's the one to talk to, excellent person to deal with.

• r

  robert hennessey
  5

  Great experience from start to finish - excellent customer service, terrific rates and fast turn-around times. Cynthia and Taylor make a great leadership team...