MIDFLORIDA Credit Union Florida Ave S, Lakeland

MIDFLORIDA Credit Union Reviews

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  Christopher Crain
  5

  Valarie Tharrington (Relationship Banker-South Lakeland)! Let me start by saying how awesome she truly is with customer care. Valarie went above and beyond my expectations of what I consider great customer service. Valarie refinanced my auto loan for me saving me over HALF my interest rate. As a Insurnace agency owner, I witnessed today that there are still people in customer service that have it together from the beginning. Valarie asked me for all the correct paperwork from the very beginning and had my loan approved within 45!minutes. I just cannot thank her enough for just doing her job and caring. Thank you again Valarie, you rock.

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  Peter Patronas
  1

  The banks atm shredded my debit card and then my account got 2 overdraft fees. My credit card triple charged my account and the bank manager Sandra assures me that this is my problem and she wont be able to help me out with the overdraft charges. That my best bet would be trying a different bank. What????? How is it solely the customers problem that your atm shredded their bank card? Complete trash, 15 years of loyalty means nothing to this bank Avoid at all costs

  Response from the owner

  Hi Peter, It's my understanding that someone reached out to you over the phone. If you need additional assistance, please don't hesitate to send an email to [email protected]. -Rebecca

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  Pamela Terrazas
  5

  Kenton Clark helped us out today and his service was 100% amazing! Super helpful and answered every question we had in full detail! I am definitely one happy member.

  Response from the owner

  That's great to hear, Pamela! Thanks so much for being a member. -Rebecca

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  Patricia Morrow
  5

  I just wanted to say what a wonderful help Kenton Clark was for me. He made calls a got right into action , very on the point. He took care of my problem and now everything is okay.

  Response from the owner

  Thank you for the five star review and the kind words. We're so glad to have you as a member! -Rebecca

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  Noah Melendez
  2

  The drive thru is the worst they literally take 10 minutes or more to cash a check. They seem to want to process every one at the same time instead of getting who gets there first. Even if it's not busy it still takes longer than it should, nice people though.

  Response from the owner

  Hi Noah, The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. Your feedback will be shared with management. -Rebecca

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  Ciara Smith
  5

  Valarie provided us with excellent service! She paid attention to detail, very knowledgeable and caring. My husband and I we're new at this bank and process. She made us feel very welcome and confident in our decisions made. Thank you, Valarie for the great experience and care.

  Response from the owner

  Thank you so much for the review, Ciara! We love to hear it and are so happy to have you and your husband as members! -Rebecca

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  Mike Fain
  5

  Really polite tellers. No charge for cashing checks here if if you don't bank here. I will open an account with them when I have time to.

  Response from the owner

  Thank you for the review, Mike! We're excited to have you as a member! -Rebecca

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  Jemina Pullukat
  5

  Kenton Clark has provided excellent service to me and has made my experience here at Midflorida wonderful!!

  Response from the owner

  Thank you for the five star review! We're so glad to have you as a member. -Rebecca

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  karissa weaver
  2

  Why does it take almost a week to deposit cash in the atm and have it applied to you account? This is absolutely ridiculous. Checks are cleared faster than cash is. That makes literally no sense.

  Response from the owner

  Hi Karissa, Thank you for reaching out! I contacted the branch manager who confirmed that an error was made when processing your deposit. We sincerely apologize for the inconvenience and will do our very best to make sure it doesn't happen again! Under normal circumstances, your check would have been fully processed on the next business day. If you have any questions or additional feedback, please don't hesitate to send an email to [email protected]. -Rebecca

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  Kevin Smith
  1

  I have been a Mid Florida client for 20+ years. I have had 3 different business accounts as well as my personal account. In the last 6 months I have has 3 issues with this branch, and never an issue at any other branch over that 20 year span. I had a withdraw of over $10,000, so they asked me to wait in the lobby while they got it together, and then the teller came out to me and handed me to envelopes full of money and said, "Here's your money", then turned and walked away. She didn't call me up and count it for me, just "Here's your money." Very rude and not very personable. Then within 3 weeks, I had a teller, type in the wrong account on 2 of my deposits, 1 for $4,000+ and 1 for $1,100+, and put them in the wrong account. Verified with the branch that my name was written on the deposit slip, yet that was not verified, an my money went to someone else. If I did not catch it, I still wouldn't have my money. There are some serious QUALITY CONTROL issues with this branch!!!!

  Response from the owner

  Hi Kevin, I'm so sorry to hear that we've let you down and would like to have a member of our team look into your situation. Could you please send an email to [email protected] that includes the full name on your account and the best phone number for us to reach you? -Rebecca