MIDFLORIDA Credit Union SR 540 West, Winter Haven

MIDFLORIDA Credit Union Reviews

• T

  Ted Culbert
  2

  We were once again disappointed by the standards of Mid-Florida. Some months ago we were let down by a branch and I thought maybe it was just that local branch and decided to move on. So I decided to deal with another branch that I had dealt with. Well to my dismay it must be the standard now. Bait and switch, talk out of the side of your mouth, say one thing but yet do another. Processes that we have heard time and time again here. Once again it was repeated by another, it gets repeated here in text again. When will people listen an learn. Basically we underwent a process, it took a few days. They said it was running smoothly. It was only going to require a few things and it turned out that's not what they needed, it was something completely different. Corporate had other intentions and it was like a whole different set of rules came down despite everything that we presented was what they asked for. Lately, in the last few years corporations have forgotten these same people who have gotten older and retire or change modes, are those same people that used to be: Bank professionals. Insurance professionals. Lawyers. Paralegals. In their own right. so they know what they're talkin about when it comes to individual wants an needs. Consumer protection rights, Lending rights, State Banking Commission. Department of Insurance. And all rights thereof. Be they written or implied. All these things come into play without question. Another thing, the children of these professionals are unfairly manipulated. And who do you think taught those children their values...the same people who are being undermined. So with this new generation, comes the use of their new social media platforms, Blogging, Internet, and whatever the future may unfold before us, to inform the public and protect our rights. Do not test us...For we will go forward in stride.

  Response from the owner

  Hi Ted, I'm so sorry to hear that we've let you down and would like to help. Can you please send specific details about what happened to [email protected]? Please include the first and last name on your account and the best phone number for us to reach you. -Rebecca

• S

  Sunkissed Floridian
  2

  Clean and nice fancy bank. Tequilla is really nice here . Thanks! They deposited our check into the wrong account. That's a problem.

  Response from the owner

  Oh no! Thank you taking the time to reach out. I'm so sorry to hear that this happened and have been in touch with the branch manager. If you'd like to share any additional details about what happened, please send an email to [email protected] with the first and last name on your account and the best phone number for us to reach you. -Rebecca

• T

  Terry Coffman
  1

  Sat in the drive thru for about 30 minutes, watched atleast 5 or 6 other vehicles come after me and leave before me.

  Response from the owner

  Hi Terry, I'm so sorry to hear that we've let you down. Thank you for bringing this to our attention so we can work on improving. -Rebecca

• b

  bryan randall
  4

  I have loved my experience with MIDFLORIDA for my checking and auto loans. But my credit card through them has been a nightmare. I have been a MIDFLORIDA member for over 10 years. But when my credit card had been defrauded back in February and I was told they would reimburse me I have got nothing but the run around. I have talked to every possible branch and even went in and talked to the assistant manager and still no results. Update. The problem has finally been fixed and I am changing my review.

  Response from the owner

  Hi Bryan, I'm so sorry to hear that we've let you down and would like to have a member of our team look into your situation. Could you please send an email to [email protected] that includes the full name on your account and the best phone number for us to reach you? -Rebecca

• W

  Whiskey Throttle TV
  5

  This Mid Florida is miles ahead of the other branches! Very quick and hassle free service everytime I come here! Also GG is one of the best employees I've ever had to deal with at MidFlorida. Keep up the good work guys!

• D

  Don Chile
  1

  If I could give it a quarter of a star I would. Customer service is ridiculous and the person who attempted to help me told me not to bother sitting if my score wasn't above 600 when I attempted to open a checking's account. On top of that they offer you a free checking acct., that you can't do anything with other can deposit your money. Can you send money to a friend through zelle send pay bills can't transfer money absolutely nothing.They're just as bad as Bank of America.

  Response from the owner

  Hi Don, The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. Could you please send an email to [email protected] that includes more details about what happened? -Rebecca

• C

  Courtney Kelley
  1

  Absolute slowest drive thru! I sit for at least 30 minutes each time I attempt using this branch. After waiting over an hour this will be my last visit. It is a shame that it's less time consuming to drive out of my way to the branch on cypress gardens!!!!

• d

  d r
  1

  I bank with Mid Florida , and tryed to get a loan using my truck as collateral, was denyed even with good credit, cause of a loan i co-signed on 10 years ago .Not a satisfied customer. May move house loan to different bank soon .

• B

  Brayan Pagan
  1

  Their ATM is always out of service you can't never make a deposit slow drive thru but nice employees

• J

  Jonathon Plasky
  1

  Lackluster customer service.... They won't even greet you at the drive thru and when you go inside, they care more about changing channels on the tv no one is watching then helping people waiting in line.