MidFirst Bank N May Ave, Edmond

MidFirst Bank Reviews

• K

  Kirstin P
  1

  I’m very disappointed in my experience today at this location with Naomi (who I believe is in management). I have a small business and often receive checks that need to be cashed. I felt like I was being treated as if I was fraudulent. The first thing she said to me when I tried to cash my checks was “Do you even bank here?” She said this in a very rude way. I have banked there for over 15 years. And then she continued to question me. The worst part is she has cashed my checks before and gave me the same similar attitude. She even was the one who helped me set up a DBA account a few years ago but proceeds to ask me if I even bank there. I understand needing clarification when it comes to checks but would never treat a customer this way.

  Response from the owner

  Hi Kirstin P! Thank you for taking the time to leave us a review. We are sorry to hear that your experience did not meet the standards we desire to attain. Please give us a call at 888.MIDFIRST (888.643.3477) so we can make that right.

• K

  Keith Slaughter
  5

  Naomi Asagun was the most amazing professional I’ve ever dealt with at a bank. She is very sweet and informative. By far one of the kindest ladies I’ve encountered. I recommend midfirst for business or personal use. And ask for Naomi!

• D

  Dutch Hallenback
  1

  Being retired I want to try and save a little money each month, went there to open a savings account, left with a checking account. Anyway gave the guy my deposit and it wasn’t until after he deposited my money he told me it will not be available for 30 days. Mind you it’s already taken out of my outside account. I don’t know what to make of this. This is bad business practice Emilio.

  Response from the owner

  Hello Rich, We appreciate the feedback you left for our MidFirst branch at 16401 N May. Our goal is to provide a great customer experience, and we are sorry you did not have one. Please give us a call at 888.MIDFIRST (888.643.3477) so we can assist you.

• C

  Chelsea Myers
  5

  My job banks here and I have to take the deposit there everyday, and I usually go through the drive-thru. I wanted to point out a teller that works there that does an exceptional job. Damien is always so friendly, and has a great attitude, and I just feel he needs to be recognized for his outstanding customer service. Thank you for making my day, everyday!! I really appreciate you!

  Response from the owner

  We are so happy that you are happy! Thanks for the review.

• T

  Tabitha Ingram
  2

  Drags their feet on releasing funds. Deposited CASH on Saturday and they’re saying we can’t even access it until THURSDAY??? That’s FIVE days after we deposited it. Cash, not a check, CASH. But screw my bills right? This isn’t even the first time, MidFirst, step it up or my service will go elsewhere. No reason for the wait to be THAT long.

  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.

• O

  Oklahoman
  5

  Awesome place to do business!! Naomi is great and so are the banking staff. I switched from Arvest to MidFirst and should have changed to MidFirst a loooooooooooooog time ago. Deal with MidFirst at 164th and May and you won't be disappointed!!!

  Response from the owner

  We are happy that you are happy! Thanks for the review!

• L

  Leslie Lynn
  5

  Very polite teller at the drive through

• A

  Andrea Hancock
  1

  DO NOT BANK HERE! Midfirst is awful. They allowed $20,000 to be stolen from my account and then said there was nothing they could do about it. They have hidden fees, the worst customer service, and the manager is the least helpful person out of all of them. If you like to keep your money, I recommend switching to BancFirst.

• A

  Anthony Balderaz
  5

  The tellers and management at this location are always helpful and will do whatever they can to make sure that you walk away feeling better about your financials. Naomi is always a delight to talk to and represents the branch well.

• M

  Mary Davenport
  5

  The employees at this branch are consistently friendly and professional. I always try to use this branch for my banking needs. They are quick to suggest anything that will make my banking more efficient and are always helpful. This branch has made me a customer for as long as we live in OK.