Mid Minnesota Federal Credit Union - Alexandria 50th Ave W, Alexandria

Mid Minnesota Federal Credit Union - Alexandria Reviews

• E

  Erica Claus
  1

  Seriously never have I had so many issues trying to pay my vehicle loan for this place. It's a joke. I tried resetting my password and even after calling to confirm my account number it still said information not valid. Why does making a payment have to have so many steps!? The hours are impossible for me to make and a card payment over the phone means an up charge. How do they expect a single working mother to take time to make a trip to sit in a line for who knows how long let alone have to leave work early to accommodate getting there before they close. I never wanted to change my loan to another place so much until this being not even 6 months into making payments and struggling with their website "extension" ,Grateful for the loan but when i'm stressed about my vehicle I am not a happy camper.

  Response from the owner

  Erica, we are sorry to hear about your experiences. We'd like to learn more and help resolve this for you, so a staff member will be reaching out to you. We value our member owners and apologize for not meeting your expectations.

• J

  Joseph Meyer
  4

  I belong to a credit union in up-state New York. This bank is a member of a network if banks, so I went in and wirhdrew cash from my sccount as if it wast my own bank. The whole transaction took less than t minutes. It w a awesome!!!

  Response from the owner

  Joseph, Thank you for taking the time to let us know about your experience with our staff at our Alexandria Office. We loved hearing about your experience!

• T

  TJ S
  5

  I have accounts at the Alexandria location. Funds availability policy is a little slower than other institutions I bank at. However, I've been treated very well on real estate loans and revolving business credit lines. Staff is pleasant and helpful. Overall a decent place to work with.

  Response from the owner

  TJ, thank you for taking the time to leave a review. Our Alexandria team focuses on putting our members first, glad that is the experience you have had. Thanks for being a member owner!

• m

  mdforsberg49
  1

  Edit two years later. The people I liked in the staff have left. Wouldnt let us (married) deposit a check because it had both our names on it. only way the would let us is if we both opened a joint account. Even though we both have our checking there... got my mortgage here i know its common to sell loans but it was sold before I even did title signing so much for keeping it local. Also did a vehicle loan worst experience I've had at a bank that I was approved for the loan treated like they couldn't trust me to make the purchase on terms with the seller. Made me take money out of my savings to pay for vehicle to than give me credit back into my savings after bringing them the title. I'm not sure what is happening there but this will no longer be my bank.

  Response from the owner

  “Thank you for taking the time to share your concerns. We are sorry to hear about these inconveniences and miscommunication. We can do better. We value our member owners and apologize for not meeting your expectations.”

• B

  Barry Leeson
  5

  Very friendly, helpful people, and a trusted , secure system to protect my accounts as I travel .

  Response from the owner

  Barry, thank you for sharing your experience. We value our member owners! The Alexandria Team do a great job of showing it. We'll be sure to pass along your kind words.

• B

  Bender Rodriguez (Futurama)
  1

  The automated message when you call. Says mmfcu is with you all the way. That is a crock. First off...trying to get a loan through the bank is impossible. They keep declining me. So I went through USAA to get a loan and got approved. Then when I take that check and cash it into my account mmfcu wants to take 9 days to give me all the money. I highly doubt it takes 9 days for a check to clear. Im currently researching other financial institutions that I can go through and when I find the right one I am done with MMFCU. They dont care about their members...their staff can be rude at times depending on which branch you call or deal with in person. I wouldnt recommend this place if my life dependes on it. I am a disabled veteran as well. So not only are they treating a member that way...but they have no respect for members who served or currently are serving.

  Response from the owner

  Thank you for your review. We regret that you are not satisfied with your experience and we’d be happy to speak with you in greater detail. Keeping member information confidential is our top priority, in this case please contact us directly at [email protected] so we may resolve this matter. Thank you, Kim

• c

  chad granger
  1

  Charge you $1 on top of the atm fees to use non mmfcu atm's. Daily withdrawal limit from debit card is capped at $200 and won't go any higher. Never seen a bank put so many restrictions on accessing your own money.

• S

  S17Wa G
  5

  Fast. Friendly and professional! The girls always know my name😇

  Response from the owner

  Thank you! It is always great to see you. We appreciate your membership and look forward to continuing to serve your needs.

• C

  Carol Wahl
  5

  NIcole went the extra mile and helped me with my car payment being lost, and never found. She went above and beyond the call of duty. That extra effort will always be appreciate.

  Response from the owner

  Carol, we are so glad to hear that Nicole was able to help! Thanks for posting this kind review :) We appreciate you!

• J

  JeM Mitchell
  5

  Great experience with a loan here. Very nice to work with the people here

  Response from the owner

  Jennie, we're so happy to hear that you've enjoyed working with us on your loan! Thanks for taking the time to post, and thank you for your business :)