Mid-Hudson Valley Federal Credit Union Hurley Ave, Kingston

Mid-Hudson Valley Federal Credit Union Reviews

• D

  Dan Miller
  5

  Just a compliment, over the past few years I have had an opportunity to frequent the Hurley Avenue Branch. The tellers have always been polite, prompt and professional. I received tremendous assistance from Mrs. Hoyt and Mrs. Rosier during the same period. Amazing people, always helpful and always friendly. Nice group of people to work with, thanks.

  Response from the owner

  Thank you for taking the time to leave this compliment, Dan! It's wonderful to hear that you've received great service from our team on Hurley Avenue. We'll be sure to pass your feedback on to them. Thank you again!

• T

  Todd Blankschan
  5

  I just want to say I had a very pleasant experience handling my crazy life bank issues with Shane O’Neill. He went above and beyond what is expected of him from an outsider. He took care of a couple of issues for me when They were in desperate need of fixing. He was kind , understanding and very professional. Shane’s customer service is impeccable. A1!!

  Response from the owner

  Thank you so much for this great feedback, Todd! Finances can be frustrating and it's wonderful to hear that Shane was able to help you get things sorted. We appreciate you taking the time to let us know!

• D

  Debra Tomaszewski
  5

  Sue Hoyt was so pleasant to work with in assisting my elderly mother with a lengthy transaction. Her kindness, efficiency, patience and upbeat attitude was greatly appreciated. Thank you, Sue!

  Response from the owner

  We appreciate this feedback, Debra! Some transactions are complex and it's great to hear that Sue was able to help your mother through it. Thank you for taking the time to let us know!

• L

  Linda Golden
  5

  Ashley Anaya is the kind of employee you should feel very good about She is whip smart and bends over backwards to be helpful ,pleasant and kind. We so appreciate service like this. Put her up on that big screen B Golden

  Response from the owner

  Thank you so much for this outstanding review! It's wonderful to hear feedback like this about our staff. We'll be sure to pass your kind words on to Ashley and her manager. Thank you for taking the time to let us know.

• M

  Michael Kessler
  1

  This credit union likes to screw veterans, charge extremely high interest rates, add fees, report credit bureau about untrue things that they are true because they didn’t do the right thing. All they are after is the money.

  Response from the owner

  We're so sorry to hear this, Michael! We invite you to email us at [email protected] so that we can better understand your experience. Thank you.

• M

  Marcia McCabe
  2

  I have had a long relationship with this credit union involving my paying the mortgage for my home, on which I was not the primary borrower. I paid this mortgage for some 20 years, paying all but the initial year of the loan, and satisfied the loan several weeks ago. I received no paperwork, and the escrow reimbursement was sent to him only. I spoke with at least 6 different employees at various levels in the weeks preceding the payoff, and each one told me different information, none of which turned out to be the truth. I’ve always dealt with another local credit union for my other financial matters, and will continue doing so. If I need a loan of any kind going forward , Mid Hudson Federal Credit Union will not get my business.

• M

  Monique Washington
  5

  Shane is absolutely the best. He goes above and beyond and never gets mad when I call him to ask questions. He's a great asset to your bank and he's the main reason why I continue to return to the hurly Ave branch. All the tellers are great and show good customer service as well. I looooove them all. This is a bank I wanna introduce to my family and I did. My daughter banks with them as well. I will never stop banking at the Hurley Ave branch. Shane is still my ATF.

  Response from the owner

  This is exactly the type of member service we strive to deliver, Monique! It's wonderful to hear that our Hurley Avenue team is taking good care of you. Thank you for leaving such a great review - we appreciate it!

• P

  Patricia O'Neill
  5

  I recently applied and received a home equity loan at the Hurley Ave branch. Sean, loan contact and Wendy, branch manager made my experience so easy and effortless. Kept me updated with very friendly service. Definitely my choice for all my banking needs

  Response from the owner

  We are so happy to hear this, Patricia! We know the Home Equity process can be hard to navigate and we're thrilled that Sean and Wendy were able to help walk you through it. Thank you for taking the time to leave your feedback!

• A

  Amy Wonderly
  5

  Ever since you opened up the Hurley Ave I have been going there. I love the staff there. Wendy leads a great team. Most of the employees know me from the main branch because my Dad worked there for many years. I was a child when my Dad started working at the main branch on Morton Blvd. I believe the bank back then was IBM. It is more convenient for me to go to Hurley Ave. again Wendy leads a great staff and they are very knowledgeable. They all treat me with the respect that I deserve. I love going into the bank and see Nicole’s smiling face most of the time but everyone smiles and it’s feels like home.

  Response from the owner

  Amy, we’re blown away by your great feedback! We appreciate your words and the time you took to leave a review. We believe our Hurley Ave. Branch is pretty awesome and we’re glad you think so, too! We look forward to seeing your smiling face again soon! Thanks!

• b

  brian kuhn
  5

  I have been doing Banking and Investment related business in the Kingston area for over 40 years and the folks at the Mid-Hudson Valley Credit Union have consistently delivered Outstanding service and Talented financial assistance. The Management team of Wendy, Sue and Rebecca run a very smooth operation and their office doors are always open. The staff is also very friendly and very welcoming as soon as you walk in the door, they smile and wave hello as I come to the counter. Everyone there goes out of their way to make the customer feel Important. I had recently stopped in to take care of some important banking business and Rebecca did a Superb job of finding the best option for my investment. I always walk in and leave the Credit Union with a Smile on my face. It is indeed a SPECIAL place to go and I look forward to returning again in the near future.

  Response from the owner

  #BestMembersEver! We’re thrilled to read your feedback, Brian! We are so happy to know you’re having a great experience with MHV and that the Hurley Ave. Branch staff is providing great service and make you feel special. We will definitely pass on your feedback!