Michigan United Credit Union E Lincoln St, Birmingham

Michigan United Credit Union Reviews

• R

  RC
  1

  I almost opened an account with them until I spoke with Sherry at the east side branch and Mary R at Birmingham. Two of the nastiest tellers. I first thought it was just Sherry then it carried over to Mary. All they wanted to do was tell me how busy they are. Save your time and effort and go to another Credit Union, you will be happy you did. It is a lot of work to switch then to be unhappy. So happy they showed how I would be treated so I could move on!!!

  Response from the owner

  Hi RC, we are sorry to hear about your experience. We will address your concerns with our staff. Thank you for taking the time to let us know.

• D

  Dirk Peter Grunewald
  1

  Until the various mergers happened and the place was still called Birmingham Bloomfield Credit Union, I couldn’t be a happier bank customer / member with them. Now tone and style dealing with members and the willingness to be there for them and to solve issues in a spirit of partnership - unlike the big banks - has changed a lot. It’s now hard to see the added value of a local place with its limitations, if it doesn’t act any more like it.

  Response from the owner

  Thank you for your feedback, Dirk. We value our membership and providing helpful service. We will address your concerns with the credit union staff.

• S

  Suiter Family
  3

  I'm super disappointed in this bank. They close so early now on Friday and weren't open Saturday 9-1pm on Memorial Day weekend so I couldn't cash my check until TUESDAY

  Response from the owner

  Thank you for your feedback, Suiter Family. We'll forward this to our management team. Three of our branches have Saturday Drive-up hours. You can also access your money through the credit union's ATM or any Co-op ATM nationwide.

• J

  Jon Hart
  1

  Andrew Staley, the CEO, forbade his manager to wave an overdraft fee for a 27 year customer. I couldn't believe it, I thought it was a joke. What CEO would lose a 27 year customer for $30 that was charged in error to a CLOSED account I wasn't using? Well, apparently Andrew Staley. And he wouldn't even talk to me, I could only get transferred to his voicemail. Closed my account today and told everyone in the bank why. They all seemed to not be surprised. Used to be like Cheers here where everybody knows your name. Under New Management now...

  Response from the owner

  Thank you for your feedback, Jon. We are sorry you felt that we did not meet your expectations in helping you out with your issue. However, our CEO did indeed attempt to contact you. Several members of our management team have been serving the members of BBCU for over 20 years. We wish you all the best in your future financial endeavors.

• R

  Richard Perry
  5

  Been a member for approximately 41 years and have received better service here than any other financial institution. I like being a member/owner rather than just a profit margin of a bank.

• S

  Simon Schuster
  1

  Absurd fees and unfriendly client services.