Michigan First Credit Union (Inside Kroger) Fort St, Southgate

Michigan First Credit Union (Inside Kroger) Reviews

• K

  Keith Harris
  5

  This Michigan First branch has delivered the best, most responsive customer service that I can recall in any banking experience... PERIOD! Amanda, you are the BEST!

• K

  Kris
  1

  Terrible. I have gone in twice to get my last name changed due to marriage and both times they could not do it for a reason. I had all documentation and still would not change my name. I tried to deposit a $35 check and was told they could not deposit as I signed it with my legal marriage name. They said sign it with your account name and we will deposit it. Why would I falsify a check and the fact that you wanted me to do that speaks volumes for your terrible business. Needless to say, we are in the process of switching credit unions.

  Response from the owner

  Kris, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please give us a call at 800.664.3828 so we can look into this issue directly.

• P

  Paylah Gibson
  3

  When I first signed up for an account no one told me that I had to keep 100 dollars in my account EVERYDAY or they was going to charge me at the end of the month. No one also told me that if I don't use a co op ATM that they would charge me a fee on top of the ATM charging me a fee. I'm very upset about the miscommunication between me and the representatives. The one I just called was very nice. Overall the credit union is ok when the rules are not being switched around EVERY time I call concerning my account.

  Response from the owner

  Hi Paylah, we are sorry about any confusion. Our fee schedule can be found at https://michiganfirst.com/documents-disclosures-fees/fees/. Please give us a call any time at 800.664.3828 if you have questions.

• C

  Carla
  5

  The credit union is inside the Kroger store it is very clean in this location and they have good service inside the credit union

• L

  Lynett Sluis
  5

  I can't begin to express my heartfelt thanks to both Desi and Candance of the Woodward Branch. As a retired executive from a major credit card brand sometimes life deal you some situations that are beyond your control. Well I had one of those situations that had me feeling defeated. As a last ditch effort I went into MFCU my first encounter was with Candance who listened intently to my scenario with compassion and concern. She conveyed my dire situation to her manager Desi. Candance had me to return the following day to meet and discuss my situation with Desi. I was not just a consumer or member to them but more like a family member of MFCU. It literally brought me to tears to see that they understood and could truly empathize on what I was going through. Desi and Candance took care of me got me what I needed a peace of mind. MFCU you have two exemplary employees that are truly irreplaceable in my eyes. If I was still employed and had encountered them under these same circumstances you would have definitely been less two employees because I would have offered them both a employment package they could not have resisted because of there willingness to go above and beyond their job description to assist their customers which is a rarity in banking these days. I have two words for both Desi and Candance "Standing Ovation"

  Response from the owner

  Hi Lynett, Thank you for taking the time to write this review and let us know how Desi and Candace helped you! We're happy they could bring a solution to your dilemma.

• R

  REBECCA ESCOBAR
  1

  I have been with Michigan first for years now I used to love this credit union unfortunately recently the wait time has been ridiculous I've been waiting for 3.5 hours today already I'm seriously going to look for a different credit union

  Response from the owner

  Hi Rebecca. The Southgate branch moved along with Kroger to a larger location. You can find us at 16705 Fort Street.

• j

  james
  5

  They are located in a kroger. You can't see them from a moving vehicle. However they give great service everytime I come. They go above and beyond

  Response from the owner

  Thanks for your comments and five star review! You are so glad that you're a member.

• S

  Sharon Kennedy
  5

  Very nice and pleasant,will go out their way to give u great and efficent service.

  Response from the owner

  Thank you for the five-star review, Sharon!

• D

  Deanna Smith
  5

  They are very helpful and understanding ... I'm thinking about switching all my accounts to here

  Response from the owner

  Hi Deanna, thank you for your comments and your review. We are really glad to have you as a member.