Zeal Credit Union Fort St, Southgate

Zeal Credit Union Reviews

• L

  Lindsay Jasina
  5

  ORIGINAL: 4/26/22 If you want to waste your time driving to a credit union that never has their ATM working, then this is the perfect place to come. UPDATE: 4/28/22 I have changed my review to a 5 star only because this place has an amazing Manager named Marie and she took time out of her day to personally contact me after seeing my original review. I honestly was in shock afterwards because of how good of a conversation it was. She truly cares about her members and will go above and beyond for them. I am so impressed. Zeal needs to thank their lucky stars having her!!

• M

  Marquisha Pate
  3

  I love Zeal CU have my auto loan through them and it was a quick and easy process but it is near impossible to get anyone on the line when you have issues or questions. You wait on hold for almost a hour give up and decide to call again the next day and wait the same time or longer and I eventually give up and never call back. I don’t have enough time during the day if I’m working to wait and your closed when I get off work.

  Response from the owner

  Hi, Marquisha - we're so sorry to hear about your experience. It's very important to us to always provide our members with exceptional service. We appreciate your feedback and would definitely appreciate the opportunity to speak with you further. Our Southgate branch manager is reaching out to you now -- if you have any additional feedback, please email our team at [email protected]. Thank you.

• A

  Adrienne Grayce
  1

  Worst credit union I have been a member of. You can never get anyone on the phone. Ive tried for months. Not to mention, their ATM is down at least once a week. No excuses. Ridiculous and frustrating. Closed my account and will never attend again. Beware

  Response from the owner

  Hi Adrienne, thank you for sharing your concerns with us. We would be happy to give you a call to chat further! Please kindly send us your name and contact information via email to: [email protected]. We're looking forward to speaking with you!

• S

  Shaun H
  1

  Hundreds of dollars worth of fraudulent activity on my account and it is near impossible to get anyone on the phone to resolve the issue. Usually people want answers rather quickly when something is stolen from them. I guess I will try calling tomorrow and wait on hold again.

• C

  Christy McKay
  5

  I wanted to give a shout out to one of the bank tellers, Myeisha. She gave excellent service and made my day today! She was very friendly. I switched to Zeal from a bank a few years ago and because of the service and tellers like Myeisha I feel like I could not have made a better choice!!

  Response from the owner

  Hi Christy, we're so happy to hear this; Thank you for taking the time to share your experience with La'Myeshia, and for being part of our Zeal community! We greatly appreciate your membership and look forward to recognizing and celebrating La'Myeshia for providing you with an exceptional experience! Have a great day! :)

• S

  Steven Widugiris
  1

  Tried calling to talk to a person, gave up after waiting 41:25. Had to listen to "All representatives are assisting other members, your call is important to us, please remain on the line and your call will be answered in the order it was received" on loop every 60 seconds

• A

  Adina Denise
  3

  Great staff, friendly service. The only reason they are not getting 5 starts is for the past several weeks every time we have tried to use the ATM (due to our work schedules preventing us from visiting while the inside is open) the ATM is unavailable. We've accumulated ATM fees for having to use other banks ATMs that actually work. I hope this gets resolved soon or we will be looking for a new credit union.

  Response from the owner

  We are sorry to hear about your experience and we would like to look into this situation further. Please contact us at [email protected] with the name associated with your account and any specifics about the incident that you can provide. We appreciate your feedback, and apologize for any negative experience you’ve had.

• S

  Sarah Policht
  3

  Went in 3/17 my account had been accidentally overdrawn due to certain circumstances. the staff was very friendly after i explained my situation. Said that they would take the fine off and gave me a new card. the fine is back on the same afternoon. did not know until tonight. its ridiculous. Bank has still not returned my call.

  Response from the owner

  Thank you Sarah for taking the time to talk with our team. We are happy the situation could be resolved to your satisfaction. Have a wonderful Thursday!

• I

  Izzy B
  5

  Went in to open a checking/savings and it was very easy. Friendly staff (lady who helped me was sort of quiet, could have came off as not friendly though) and explained me the different savings/checking accounts. I opened a free checking account and she waved the 50$ fee for me? Which was nice! Thank you for an easy experience.

• T

  Thomas Tackett
  1

  Atm is always down to the point 711 is my bank