Michigan First Credit Union (Inside Kroger) Twelve Mile Rd, Royal Oak

Michigan First Credit Union (Inside Kroger) Reviews

• N

  Nick Waters
  5

  Absolutely Amazing I contacted them about a hold on my check which i needed to be released soon and they did not get rid of the hold completely but significantly reduced it by more than half which will get me by. I really appreciate their helpful representatives and customer support. Will be keeping my account here.

• G

  Galen Grimmett
  1

  Your phone system is TERRIBLE. I called a branch to get a simple yes or no question about a service that may or not be offered. I had to wait over 30 minutes to get an answer. You should be able to talk directly to a branch. Thank you for not caring about customer service for the individual. Another example of just having minimal personal experience for the customer.

• R

  Robert Waldrop
  5

  They were very helpful when I went there to open an account up and let me know how to straighten out my credit score

• R

  Rick Davis
  1

  I had some fraudulent activity on my account and they called me to notify me of the activity which was awesome but lied and told me some of the charges did not go through and when I tried to dispute the charges they denied me. i called and they lied and avoided taking responsibility of the situation and the recent customer service I spoke to was very rude.This is the worst customer service experience I have ever had, and I will not recommend this credit union to anyone else. I will continue to bank with BOA

  Response from the owner

  We are sorry to hear about this and would like to learn more about your experience and try to help. Can you please call us at 800.664.3828 so our member services team can assist you?

• D

  Darryl Mccorvey
  5

  First class service, always helpful and very polite.

• M

  Mature Makeup by Allie
  1

  This Kroger location does not have a Michigan First Credit Union. There is a Comerica Bank in this location and has been for years.

• C

  Caroline Copus
  5

  I love Michigan First. I have been using them for years! You get points for everything, and the points yield benefits such as a free card if yours gets lost.

  Response from the owner

  Hi Caroline, thank you for the kind review. We appreciate your membership!

• G

  George Perez
  1

  Not good at all do not trust this bank with your money

• C

  C B
  4

  I love this location, it's also inside of my favorite market. Everyone is knowledgeable, friendly and helpful. Love the hours

  Response from the owner

  Thank you so much for your review and comments Carol. We are glad to have you as a member.

• A

  Ad Wes
  1

  Lack of customer service shows heavily. Won’t even acknowledge customers waiting.

  Response from the owner

  We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call 800.664.3828 so we can better understand the issue and work towards a resolution. Thank you!