Michigan First Credit Union Evergreen Rd, Lathrup Village

Michigan First Credit Union Reviews

• D

  Denise Jackson
  1

  DO NOT BANK HERE!! My account was hacked two times in one day and I literally had to act a fool to get the attention of the banking manager to pay me my money bank. Then years later, still have some money going there and I have to send my account information in an email. That’s not secure. Did everything I could to verify my account with the reps from 365 live and was still told ‘Ma’am send us your account number in a email or fax.’ Who still uses a fax?! This institution is a joke. I finally just closed it. Go to a bank, not this credit union! I know too many people who’ve had their account information hacked into from this credit union, and we didn’t receive any notification. DON’T BANK HERE. And based on the response below, I have the members information in the email. I called 365 live three times and while on the phone they sent the email. So your reps do ask for information,. DON’T BANK HERE

  Response from the owner

  Hi Denise, Michigan First will never call you to request personal or account information. If you receive a call from someone claiming to be from Michigan First, please hang up the phone and call us back at 800.664.3828. Do not answer any personal questions or give any information (including account number, name, address, social security number, passwords, security codes, PINs, etc.) to someone that calls you on the phone, emails or texts you.

• j

  jessie johnson
  1

  This credit union care more about members who don't want to wear mask. If you are a member who perfer to wear your mask you are ask to remove your mask or leave..I was not offered a different mask...

• A

  Andre Houston
  1

  Long time Michigan first customer I lost my card on 4/26/19 and had a fraudulent charge of $190 from groupon. I Went into the branch on 4/27/19 for a replacement card and was told I had to wait to file a dispute because the charge was in pending status. I went back into the branch and filed my dispute and was treated as if I was lieng and the agent kept saying that I had my card at the time of the fraudulent charges which was not true .i haven't received my money back as of 5/29/19. I found out that My dispute was denied and I have had to go back to the branch to write a letter for Michigan first to re-open my dispute. I work hard for my money and thought I was signing up for a top notch credit union with the correct technology to make sure my money was safe and if fraud did happen I would be protected but that doesn't see To be the case. If I didnt have a credit card and line of credit balance remaining I would no longer be with Michigan first

• S

  Sergio Montanez
  5

  This has been by far the best bank I have had. They have literally helped me in every way possible. I have recommended ppl and they also helped them build there credit and get loans they normally will get declined for. I would recommend them with out a doubt. Never had an issue.

  Response from the owner

  Sergio, it's experiences like yours that really keep us motivated. Thank you so much for your glowing review! We are happy to have you as part of our community.

• a

  alicia michael
  1

  I went in and applied for an auto loan 16 days ago and was told that application was good for 30 days. I went into a dealership today and called MF and they said they had nothing on file. I've been on hold (still am) for over an hour and a half to make a complaint. This entire situation is awful and I will be pulling mine along with 4 separate accounts out of this credit union if I do not get the result I want exactly. At least 10 years I've been with this credit union and this really infuriated me. Currently on hold 1:46:38....still

  Response from the owner

  Hi Alicia, we are sorry to hear that you had a negative experience. Did you receive the information you needed? If not, please email [email protected] and a member from our team will contact you.

• C

  Chanel Nichols
  4

  Michigan First has been a great experience! I was on the search for a car and they were the only ones able to approve me at a decent percentage rate for my credit. Other places were telling me 20% and higher! Yikes! Thankful I was approved through them. I got to work with Cynthia H. and she was great, the buying and approval process was very simple. I would definitely recommend this place to anyone having a hard time getting approved for a loan other places, I literally had applied to 30 different places. Thanks to Michigan first I was able to get the car I wanted and now I can certainly get my credit back on track with a lower interest rate than before!

• M

  Michelle Lewis
  2

  I joined the credit union because everyone was telling me how they are way better than banks. Well this credit union has done nothing for me that a bank wouldn't do. I was charged to open an account. I was denied an auto loan small auto loan at that. I have been a customer here for 5yrs. Never been in the negative have had direct deposit for 4yrs and still no help. They havent help me do anything with my credit even when i was turned down for the loan. No suggestions on what i should do to better qualify if i needed a loan again and it took them 5days to call me back after numerous notes were supposedly put in for a call back to get the status of my loan. All that hassel just to be denied. I am beyond dissapointed in this credit union feels no different then a bank and i will not continue to do business here for long.

• L

  Lauren Sly
  1

  After watching this bank mishandle a fraud claim for thousands of dollars, and the way the process has stretched on for months with no resolution, I would NOT recommend you trust your hard-earned money with this bank. They don't value it as much as you do.

• T

  Tiara Ealey
  1

  This credit union has been a HASSLE since I opened my account in 2017, I can’t wait to close this account. They’re CONSTANTLY freezing my deposits and customer service is slow & unreliable. Now I got to see first hand why so many people leave this credit union.

  Response from the owner

  Hi Tiara, we regret to hear that your recent experience was anything less than exceptional. Please call 800.664.3828 so we can better understand the issue and work towards a resolution. Thank you.

• A

  Alayna Allison
  2

  I've been a memeber with this credit union since 2005, literally and my loyalty does not mean much to them. That is clear. I was advised by family, friends and peers to stop checking into third parties for help and go directly to my credit union which I did.. Gave them all my personal business and let them know what was going on, waited and was declined for the loan I applied for. It was for a very small amount at that, less than $1000! This million dollar company can't afford to help out a loyal customer with something so small. I have direct deposit set up to my credit union account, sure thing that they would get their money and they just said no. I'm not asking for a handout, just help. Definitely will be doing some research and taking my services elsewhere moving forward. This is just one of many incidents I've had with Michigan First & potentially, hopefully the last as well!!

  Response from the owner

  Hi Allison, your loyalty means a lot to us. We would love to chat about some of your issues and try to resolve them. Give us a call at 800.664.3828.