Merrimack Valley Credit Union Broadway, Methuen

Merrimack Valley Credit Union Reviews

• A

  Alex A
  1

  I recently passed by with my mother to inquire about a loan rate, and we both felt very mistreated and judged by one of your team members. He had this incredulous look on his face- while looking us up and down multiple times- when we stated my mother’s income and he rudely snapped and sighed at us saying “that’s not what I asked for” when we misunderstood one of his questions. I don’t know if it’s because we have an accent, because we’re women, or because of our clothes, but we both felt very looked down upon and undermined. Upon leaving, we were reconsidering returning to your institution because of his rude and unwelcoming tone, body language and mannerisms. Please have Mr. Nikos Zoumpoulakis take sensitivity training courses because I don’t want other clients to be treated this way.

  Response from the owner

  We are sorry to hear about your experience. We take customer service very seriously and will look into what might have happened. If you would like to personally discuss your experience, please call 800-356-0067 and ask to speak with a manager.

• K

  Kaley Pasztor
  5

  I had a challenging experience with customer service. However, it was quickly and effectively resolved with MVCU. I appreciated the hospitality, curtesy, and professionalism in which the staff presented. I came to the bank with no credit history and through many services MVCU provided, I now have with excellent credit.

• d

  don t
  2

  I've been a member of this credit union since 1975. Over the last decade, they seem to be going backwards instead of forwards. Many little issues arise that just take the air out of your day. Today I had my card declined. I know I had plenty of funds in my account. The teafon for the decline was that the credit union had lines down and the retailer couldn't confirm the approval. What's worse is that I couldn't get into the app on my phone to check out my account. THAT IN ITSELF IS AN ONGOING ISSUE. When I called customer service to see if my account had been hacked, she said no, but I really can't get into the account either. The lines must be down. REALLY? IT'S 12:30 IN THE AFTERNOON AND WE'RE JUST FINDING THIS OUT? I belong to 4 credit unions but use mvcu as my main one because of convenience. But I do whish they would put more effort into fixing the issues that exist rather than trying to grow.

  Response from the owner

  We apologize for the inconvenience. It is frustrating when technology has occasional glitches, and we are always looking for ways to improve the tech we utilize. Please reach out to our member service team if you'd like to provide any additional details or if there is anything we can help you with.

• I

  Its Jimbooo
  1

  These guys are total morons, I made an account two months ago in August and ordered a debit card. Guy tells me it'll come in the mail. Two months go by and I get nothing. I go to the bank to see whats up. Someone else is somehow able to print me a debit card and says give it an hour and then you'll be fine. Great! WRONG. The card got declined at the next 5 places I went and wouldn't work online. Then after being on hold for however long today I was told i have to activate it at an ATM. Is it these people's first day or something?? Should be day one stuff here but they just can't get it right. Great service, dumb people

  Response from the owner

  Hi James, I apologize for your experience. Thank you for taking the time to bring this to our attention. Management takes these things very seriously and your feedback will be used as a training opportunity. I understand our Assistant Vice President of Operations just reached out to you directly to discuss your concerns. If you have any other questions, please call us at 800- 356-0067. We appreciate having you as a member of the credit union!

• D

  D C
  5

  Nikos Zoumpoulakis was one of the financial representatives that helps me out at this union. Thank you Nikos you were extremely helpful and kind. He knows exactly what he’s doing.

• J

  Joshua
  1

  04/23/2020 I put over $2000 in the atm and an error message showed and it ate all my money and did not give me a reciept. I called and spoke with keith #251. Ill call in the morning. I need my moey back asap. I am with navy federal. I tried to nake a deposite.

• L

  Lesley Cotter-Joseph
  4

  Love my bank but I don't like that the outside door doesn't require a card to get access to the ATM. Something bad can happen sooner anyone can just walk in at anytime while you're using it!

  Response from the owner

  Hi Lesley, thank you for taking the time to leave a review and share your concerns. I've forwarded your comment to our Operations Department so they can look into it further. Thank you.

• R

  Randy V
  5

  John Privitera has helped me so much with the pre-qualification process and I owe him a debt of gratitude! Thank you John, and thank you MVCU!

  Response from the owner

  Hi Randy, thank you for your feedback. We are so sorry that you had an unpleasant experience with MVCU. Your experience does not reflect the quality customer service we strive to provide our members. We encourage you to give us a call at 800-356-0067 so we can discuss this further. Thank you.

• L

  La Sher
  1

  Very poor service, my visa DEBIT card is not able to activate . I been told to activate my card with ATM but it didn’t work.

  Response from the owner

  We’re sorry to hear you’re having trouble with your debit card. Please give us a call at 800- 356-0067 or come into our closest branch and we’d be happy to help you with this.

• H

  Hardyn Guerrero
  5

  Never had a problem with this Bank

  Response from the owner

  Thank you for the excellent review. We strive to provide the best service to our members.